TechSpot

The specified service does not exist as an installed service

By RLS032312
Sep 13, 2014
  1. I am running Vista. I discovered this message while trying to turn on Network Discovery to set up a wireless connection between my computer and the printer. I am new to this site and cannot locate the rules for this forum- so I apologize if I am missing anything here. Any help is thoroughly appreciated! Thank you in advance.
     
  2. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    Topic reopened.

    Please, complete all steps listed here: http://www.techspot.com/vb/topic58138.html
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
     
  3. RLS032312

    RLS032312 TS Rookie Topic Starter

    Thank you for your help, Broni!

    I am unable to fully complete Step 2. Any attempts at exporting the log results in a 'Program Not Responding' and that leads to a forced shut down.

    Step 3 Logs:

    DDS (Ver_2012-11-20.01) - NTFS_AMD64
    Internet Explorer: 7.0.6001.18639 BrowserJavaVersion: 10.45.2
    Run by Rachel2 at 23:47:58 on 2014-09-14
    Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.4028.1878 [GMT -4:00]
    .
    SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k rpcss
    c:\Program Files\Microsoft Security Client\MsMpEng.exe
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\SLsvc.exe
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files (x86)\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    c:\windows\system32\svchost.exe -k netsvcs
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
    C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
    C:\Windows\System32\svchost.exe -k HPZ12
    C:\Windows\System32\svchost.exe -k HPZ12
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Program Files (x86)\TeamViewer\Version9\TeamViewer_Service.exe
    C:\Windows\System32\svchost.exe -k WerSvcGroup
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Windows\system32\SearchIndexer.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Program Files (x86)\TeamViewer\Version9\TeamViewer.exe
    C:\Program Files (x86)\TeamViewer\Version9\tv_w32.exe
    C:\Program Files (x86)\TeamViewer\Version9\tv_x64.exe
    C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    C:\Windows\system32\wuauclt.exe
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    C:\Windows\system32\svchost.exe -k SDRSVC
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Windows\system32\SearchFilterHost.exe
    c:\Program Files\Microsoft Security Client\NisSrv.exe
    C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\System32\cscript.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://trovi.com?SearchSource=10&CUI=UN88880491691198205&UM=2&ctid=CT2504091
    uURLSearchHooks: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Users\Rachel2\AppData\LocalLow\Vuze_Remote\prxtbVuze.dll
    mURLSearchHooks: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Users\Rachel2\AppData\LocalLow\Vuze_Remote\prxtbVuze.dll
    mWinlogon: Userinit = userinit.exe,
    BHO: MSS+ Identifier: {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - C:\Program Files\McAfee Security Scan\3.8.150\McAfeeMSS_IE.dll
    BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
    BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
    BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
    BHO: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Users\Rachel2\AppData\LocalLow\Vuze_Remote\prxtbVuze.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
    TB: Vuze Remote Toolbar: {BA14329E-9550-4989-B3F2-9732E92D17CC} - C:\Users\Rachel2\AppData\LocalLow\Vuze_Remote\prxtbVuze.dll
    TB: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Users\Rachel2\AppData\LocalLow\Vuze_Remote\prxtbVuze.dll
    uRun: [DellSystemDetect] C:\Users\Rachel2\AppData\Local\Apps\2.0\Q5TTJDBB.H77\MVDXNLLL.BG0\dell..tion_0f612f649c4a10af_0005.000a_17ece8424e43daec\DellSystemDetect.exe
    uRunOnce: [FlashPlayerUpdate] C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_170_Plugin.exe -update plugin
    dRun: [Exetender] "C:\Program Files (x86)\Free Ride Games\GPlayer.exe" /runonstartup
    uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
    mPolicies-Explorer: NoActiveDesktop = dword:1
    mPolicies-System: EnableLUA = dword:0
    mPolicies-System: EnableUIADesktopToggle = dword:0
    IE: E&xport to Microsoft Excel - C:\PROGRA~1\MICROS~2\Office14\EXCEL.EXE/3000
    IE: Se&nd to OneNote - C:\PROGRA~1\MICROS~2\Office14\ONBttnIE.dll/105
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    Trusted Zone: dell.com
    DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} -
    TCP: NameServer = 65.32.5.111 65.32.5.112
    TCP: Interfaces\{E91EB0F3-C2ED-4D92-ABAD-DEE3E4FB87E0} : DHCPNameServer = 65.32.5.111 65.32.5.112
    Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
    mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\37.0.2062.120\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
    x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
    x64-mPolicies-Explorer: NoActiveDesktop = dword:1
    x64-mPolicies-System: EnableLUA = dword:0
    x64-mPolicies-System: EnableUIADesktopToggle = dword:0
    x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    x64-Notify: igfxcui - igfxdev.dll
    .
    ================= FIREFOX ===================
    .
    FF - ProfilePath - C:\Users\Rachel2\AppData\Roaming\Mozilla\Firefox\Profiles\vzpxtur2.default-1345658969138\
    FF - prefs.js: browser.startup.homepage - hxxps://my.ucf.edu/psp/PAPROD/GUEST/EMPL/h/?tab=PAPP_GUEST&errCd=logout|https://login.microsoftonline.com/login.srf?wa=wsignin1.0&rpsnv=2&ct=1378994927&rver=6.1.6206.0&wp=MBI_KEY&wreply=https://www.outlook.com/owa/&id=260563&whr=knights.ucf.edu&CBCXT=out|https://idp-prod.cc.ucf.edu/idp/Authn/UserPassword
    FF - plugin: C:\PROGRA~2\MICROS~2\Office14\NPAUTHZ.DLL
    FF - plugin: C:\PROGRA~2\MICROS~2\Office14\NPSPWRAP.DLL
    FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
    FF - plugin: C:\Program Files (x86)\Free Ride Games\npExentCtl.dll
    FF - plugin: C:\Program Files (x86)\Free Ride Games\npGameTreatWidget.dll
    FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
    FF - plugin: C:\Program Files (x86)\Google\Update\1.3.24.15\npGoogleUpdate3.dll
    FF - plugin: C:\Program Files (x86)\Java\jre7\bin\dtplugin\npdeployJava1.dll
    FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
    FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrlui.dll
    FF - plugin: C:\Program Files (x86)\Real\RealPlayer\Netscape6\nprpplugin.dll
    FF - plugin: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprpchromebrowserrecordext.dll
    FF - plugin: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprphtml5videoshim.dll
    FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw_1207148.dll
    FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_170.dll
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 MpFilter;Microsoft Malware Protection Driver;C:\Windows\System32\drivers\MpFilter.sys [2014-7-17 269008]
    R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2012-5-14 55280]
    R1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928]
    R1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368]
    R2 ABBYY.Licensing.FineReader.Sprint.9.0;ABBYY FineReader 9.0 Sprint Licensing Service;C:\Program Files (x86)\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe [2009-5-14 759048]
    R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe [2014-9-14 1809720]
    R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe [2014-9-14 860472]
    R2 NisDrv;Microsoft Network Inspection System;C:\Windows\System32\drivers\NisDrvWFP.sys [2013-9-27 125584]
    R2 TeamViewer9;TeamViewer 9;C:\Program Files (x86)\TeamViewer\Version9\TeamViewer_Service.exe [2014-9-14 5052224]
    R2 X5XSEx_Pr143;X5XSEx_Pr143;C:\Program Files (x86)\Free Ride Games\X5XSEx_Pr143.sys [2013-5-1 56136]
    R3 b57nd;Broadcom NetXtreme Gigabit Ethernet;C:\Windows\System32\drivers\b57amd64.sys [2012-5-14 328232]
    R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\System32\drivers\CtClsFlt.sys [2013-11-15 172704]
    R3 IntcHdmiAddService;Intel(R) High Definition Audio HDMI;C:\Windows\System32\drivers\IntcHdmi.sys [2012-5-14 139264]
    R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2014-9-14 25816]
    R3 MBAMSwissArmy;MBAMSwissArmy;C:\Windows\System32\drivers\MBAMSwissArmy.sys [2014-9-14 122584]
    R3 MBAMWebAccessControl;MBAMWebAccessControl;C:\Windows\System32\drivers\mwac.sys [2014-9-14 64216]
    R3 NETw5v64;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\System32\drivers\NETw5v64.sys [2008-6-26 4735488]
    R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2014-8-22 368624]
    R3 OA001Ufd;Creative Camera OA001 Upper Filter Driver;C:\Windows\System32\drivers\OA001Ufd.sys [2009-3-6 159840]
    R3 OA001Vid;Creative Camera OA001 Function Driver;C:\Windows\System32\drivers\OA001Vid.sys [2009-3-8 319840]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
    S3 ose64;Office 64 Source Engine;C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2010-1-9 174440]
    S3 PerfHost;Performance Counter DLL Host;C:\Windows\SysWOW64\perfhost.exe [2008-1-20 19968]
    S3 Revoflt;Revoflt;C:\Windows\System32\drivers\revoflt.sys [2013-1-25 31800]
    S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2013-3-18 54784]
    S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-3-18 1020768]
    S3 WSDScan;WSD Scan Support via UMB;C:\Windows\System32\drivers\WSDScan.sys [2008-1-20 24064]
    S4 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCore64.exe [2012-7-11 140672]
    S4 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorsvw.exe [2012-5-16 93184]
    S4 McComponentHostService;McAfee Security Scan Component Host Service;C:\Program Files\McAfee Security Scan\3.8.150\McCHSvc.exe [2014-4-9 289256]
    S4 TBSrv;Toolbar Service;C:\Program Files (x86)\Tbccint\ToolbarService\ToolbarService.exe --> C:\Program Files (x86)\Tbccint\ToolbarService\ToolbarService.exe [?]
    S4 XoftSpyService;XoftSpyService;C:\Program Files (x86)\Common Files\XoftSpySE\6\xoftspyservice.exe [2010-9-29 582424]
    .
    =============== Created Last 30 ================
    .
    .
    ==================== Find3M ====================
    .
    2014-09-15 03:46:59 122584 ----a-w- C:\Windows\System32\drivers\MBAMSwissArmy.sys
    2014-09-14 03:36:33 36456 ----a-w- C:\Windows\System32\drivers\TrueSight.sys
    2014-09-14 03:02:45 33512 ----a-w- C:\Windows\SysWow64\drivers\TrueSight.sys
    2014-08-29 17:01:54 101694776 ----a-w- C:\Windows\System32\mrt.exe
    2014-07-17 22:05:06 269008 ----a-w- C:\Windows\System32\drivers\MpFilter.sys
    2014-07-17 22:05:06 125584 ----a-w- C:\Windows\System32\drivers\NisDrvWFP.sys
    .
    ============= FINISH: 23:49:06.37 ===============


    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2012-11-20.01)
    .
    Microsoft® Windows Vista™ Home Premium
    Boot Device: \Device\HarddiskVolume3
    Install Date: 5/14/2012 9:13:01 PM
    System Uptime: 9/14/2014 9:58:55 AM (14 hours ago)
    .
    Motherboard: Dell Inc. | | 0P792H
    Processor: Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz | U2E1 | 1200/533mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 283 GiB total, 127.979 GiB free.
    D: is FIXED (NTFS) - 15 GiB total, 4.767 GiB free.
    E: is CDROM ()
    .
    ==== Disabled Device Manager Items =============
    .
    ==== System Restore Points ===================
    .
    RP240: 8/4/2014 6:34:20 AM - Windows Update
    RP241: 8/5/2014 6:34:17 AM - Windows Update
    RP242: 8/6/2014 6:34:00 AM - Windows Update
    RP243: 8/7/2014 6:34:01 AM - Windows Update
    RP244: 8/10/2014 8:50:13 PM - Windows Update
    RP245: 8/11/2014 8:45:57 PM - Windows Update
    RP246: 8/12/2014 9:43:11 PM - Windows Update
    RP247: 8/13/2014 3:00:36 AM - Windows Update
    RP248: 8/15/2014 5:18:24 AM - Windows Update
    RP249: 8/16/2014 8:00:18 PM - Windows Update
    RP250: 8/17/2014 1:46:09 AM - Windows Update
    RP251: 8/18/2014 4:06:48 AM - Windows Update
    RP252: 8/18/2014 3:51:03 PM - Windows Update
    RP253: 8/19/2014 3:00:12 AM - Windows Update
    RP254: 8/20/2014 9:26:51 PM - Windows Update
    RP255: 8/23/2014 4:01:07 PM - Windows Update
    RP256: 8/24/2014 7:07:29 PM - Windows Update
    RP257: 8/24/2014 8:02:53 PM - Installed GradeQuick Web Plugin.
    RP258: 8/26/2014 4:40:15 AM - Windows Update
    RP259: 8/28/2014 6:44:05 AM - Windows Update
    RP260: 9/1/2014 2:25:19 PM - Windows Update
    RP261: 9/3/2014 1:56:56 PM - Windows Update
    RP262: 9/7/2014 3:42:44 AM - Windows Update
    RP263: 9/10/2014 6:33:16 AM - Windows Update
    RP264: 9/10/2014 2:14:06 PM - Windows Update
    RP265: 9/11/2014 3:00:29 AM - Windows Update
    RP266: 9/13/2014 5:20:50 PM - Windows Update
    RP267: 9/13/2014 9:13:34 PM - Windows Update
    RP268: 9/14/2014 2:11:30 AM - Windows Update
    .
    ==== Installed Programs ======================
    .
    3600_Help
    64 Bit HP CIO Components Installer
    ABBYY FineReader 9.0 Sprint
    Adobe AIR
    Adobe Flash Player 11 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Reader X (10.1.11)
    Adobe Shockwave Player 12.0
    Advanced Audio FX Engine
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    Azteca
    Bonjour
    BPD_Scan
    BPDSoftware_Ini
    BufferChm
    Definition Update for Microsoft Office 2010 (KB982726) 64-Bit Edition
    Dell Resource CD
    Dell System Detect
    Dell Touchpad
    Dell V720 Series Uninstaller
    Dell Webcam Central
    Facebook Messenger 2.1.4651.0
    FileRestore Professional
    Free Ride Games Player
    Google Chrome
    Google Earth
    Google Update Helper
    GradeQuick Web Plugin
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    HP OfficeJet J3600
    iCare Data Recovery Free 5.1
    Integrated Webcam Driver (1.06.03.0309)
    Intel PROSet Wireless
    Intel(R) Graphics Media Accelerator Driver
    Intel(R) PROSet/Wireless WiFi Driver
    iTunes
    J3600_Basic
    Java 7 Update 45
    Java Auto Updater
    Kernel for Word Evaluation ver 11.01.01
    Live! Cam Avatar Creator
    Mahjong Mysteries of the Past
    Malwarebytes Anti-Malware version 2.0.2.1012
    McAfee Security Scan Plus
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 4 Client Profile
    Microsoft Office Access MUI (English) 2010
    Microsoft Office Access Setup Metadata MUI (English) 2010
    Microsoft Office Excel MUI (English) 2010
    Microsoft Office Home and Student 2010
    Microsoft Office Office 32-bit Components 2010
    Microsoft Office OneNote MUI (English) 2010
    Microsoft Office Outlook MUI (English) 2010
    Microsoft Office PowerPoint MUI (English) 2010
    Microsoft Office Proof (English) 2010
    Microsoft Office Proof (French) 2010
    Microsoft Office Proof (Spanish) 2010
    Microsoft Office Proofing (English) 2010
    Microsoft Office Publisher MUI (English) 2010
    Microsoft Office Shared 32-bit MUI (English) 2010
    Microsoft Office Shared MUI (English) 2010
    Microsoft Office Shared Setup Metadata MUI (English) 2010
    Microsoft Office Single Image 2010
    Microsoft Office Word MUI (English) 2010
    Microsoft Security Client
    Microsoft Security Essentials
    Microsoft Silverlight
    Microsoft Store Download Manager
    Microsoft Works
    Mozilla Firefox 32.0.1 (x86 en-US)
    Mozilla Maintenance Service
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MusicOasis
    My Dell
    My Farm Life 2
    ParetoLogic PC Health Advisor
    photoFXlab
    Pro PC Cleaner
    QuickPar 0.9
    Quickset64
    QuickTime
    RealNetworks - Microsoft Visual C++ 2008 Runtime
    RealPlayer
    RealUpgrade 1.1
    Revo Uninstaller Pro 2.5.9
    RICOH Media Driver ver.2.07.01.00
    Roxio Burn
    Scan
    SD Card Recovery
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft Office 2010 (KB2553284) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB2687423) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB2850016) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB2880971) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB2881071) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Shutterfly Express Uploader
    SmartDeblur
    Smilebox
    SoftOrbits Flash Drive Recovery 2.1
    Spotify
    Stellar Phoenix Photo Recovery
    SUPERAntiSpyware
    swMSM
    TeamViewer 9
    Toolbox
    Topaz Adjust 5
    Topaz B&W Effects
    Topaz Clarity
    Topaz Clean 3
    Topaz DeJpeg 4
    Topaz DeNoise 5
    Topaz Detail 3
    Topaz Fusion Express 2
    Topaz InFocus
    Topaz Lens Effects
    Topaz ReMask 3
    Topaz ReStyle
    Topaz Simplify 4
    Topaz Star Effects
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Microsoft Access 2010 (KB2553446) 64-Bit Edition
    Update for Microsoft Excel 2010 (KB2889836) 64-Bit Edition
    Update for Microsoft Filter Pack 2.0 (KB2878281) 64-Bit Edition
    Update for Microsoft InfoPath 2010 (KB2817369) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2589298) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2589352) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2589375) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2597087) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2687502) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2760598) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2760631) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2794737) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2825635) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2837581) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2837606) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2878252) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2881028) 64-Bit Edition
    Update for Microsoft OneNote 2010 (KB2837595) 64-Bit Edition
    Update for Microsoft Outlook 2010 (KB2687567) 64-Bit Edition
    Update for Microsoft PowerPoint 2010 (KB2837579) 64-Bit Edition
    Update for Microsoft SharePoint Workspace 2010 (KB2760601) 64-Bit Edition
    Update for Microsoft Visio 2010 (KB2880526) 64-Bit Edition
    Update for Microsoft Visio Viewer 2010 (KB2837587) 64-Bit Edition
    Update for Microsoft Word 2010 (KB2880529) 64-Bit Edition
    Vuze Remote Toolbar for IE
    WebReg
    Windows Live ID Sign-in Assistant
    Wondershare Data Recovery(Build 4.1.1.1)
    XoftSpySE
    .
    ==== Event Viewer Messages From Past Week ========
    .
    9/8/2014 1:39:50 AM, Error: Microsoft-Windows-PrintSpooler [6161] - The document ComprehensionStrategiesPostersBookmarksFREEBIE.pdf, owned by Rachel2, failed to print on printer Dell V720 Series (Copy 1). Try to print the document again, or restart the print spooler. Data type: NT EMF 1.008. Size of the spool file in bytes: 243180076. Number of bytes printed: 47574736. Total number of pages in the document: 5. Number of pages printed: 0. Client computer: \\RACHEL-PC. Win32 error code returned by the print processor: 0. The operation completed successfully.
    9/7/2014 6:41:12 PM, Error: ACPI [13] - : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.
    9/7/2014 1:44:37 PM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
    9/7/2014 1:44:28 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
    9/7/2014 1:44:22 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
    9/7/2014 1:43:03 PM, Error: EventLog [6008] - The previous system shutdown at 4:01:10 AM on 9/7/2014 was unexpected.
    9/13/2014 5:06:51 PM, Error: Microsoft-Windows-PrintSpooler [6161] - The document ThemeOrganizerFreebie.pdf, owned by Rachel2, failed to print on printer Dell V720 Series (Copy 1). Try to print the document again, or restart the print spooler. Data type: NT EMF 1.008. Size of the spool file in bytes: 11635968. Number of bytes printed: 0. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \\RACHEL-PC. Win32 error code returned by the print processor: 0. The operation completed successfully.
    9/13/2014 11:02:45 PM, Error: Application Popup [1060] - \??\C:\Windows\SysWow64\drivers\TrueSight.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
    9/13/2014 10:54:16 PM, Error: Microsoft-Windows-ResourcePublication [1002] - Element Provider\Microsoft.Base.Publication/Publication/Computer failed to publish. Ensure that both PKEY_PUBSVCS_METADATA and PKEY_PUBSVCS_TYPE are set properly on the function instance and there were no errors adding the function instance.
    9/11/2014 3:56:39 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Office Software Protection Platform service to connect.
    9/11/2014 3:56:39 AM, Error: Service Control Manager [7000] - The Office Software Protection Platform service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    .
    ==== End Of File ===========================

    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2012-11-20.01)
    .
    Microsoft® Windows Vista™ Home Premium
    Boot Device: \Device\HarddiskVolume3
    Install Date: 5/14/2012 9:13:01 PM
    System Uptime: 9/14/2014 9:58:55 AM (14 hours ago)
    .
    Motherboard: Dell Inc. | | 0P792H
    Processor: Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz | U2E1 | 1200/533mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 283 GiB total, 127.979 GiB free.
    D: is FIXED (NTFS) - 15 GiB total, 4.767 GiB free.
    E: is CDROM ()
    .
    ==== Disabled Device Manager Items =============
    .
    ==== System Restore Points ===================
    .
    RP240: 8/4/2014 6:34:20 AM - Windows Update
    RP241: 8/5/2014 6:34:17 AM - Windows Update
    RP242: 8/6/2014 6:34:00 AM - Windows Update
    RP243: 8/7/2014 6:34:01 AM - Windows Update
    RP244: 8/10/2014 8:50:13 PM - Windows Update
    RP245: 8/11/2014 8:45:57 PM - Windows Update
    RP246: 8/12/2014 9:43:11 PM - Windows Update
    RP247: 8/13/2014 3:00:36 AM - Windows Update
    RP248: 8/15/2014 5:18:24 AM - Windows Update
    RP249: 8/16/2014 8:00:18 PM - Windows Update
    RP250: 8/17/2014 1:46:09 AM - Windows Update
    RP251: 8/18/2014 4:06:48 AM - Windows Update
    RP252: 8/18/2014 3:51:03 PM - Windows Update
    RP253: 8/19/2014 3:00:12 AM - Windows Update
    RP254: 8/20/2014 9:26:51 PM - Windows Update
    RP255: 8/23/2014 4:01:07 PM - Windows Update
    RP256: 8/24/2014 7:07:29 PM - Windows Update
    RP257: 8/24/2014 8:02:53 PM - Installed GradeQuick Web Plugin.
    RP258: 8/26/2014 4:40:15 AM - Windows Update
    RP259: 8/28/2014 6:44:05 AM - Windows Update
    RP260: 9/1/2014 2:25:19 PM - Windows Update
    RP261: 9/3/2014 1:56:56 PM - Windows Update
    RP262: 9/7/2014 3:42:44 AM - Windows Update
    RP263: 9/10/2014 6:33:16 AM - Windows Update
    RP264: 9/10/2014 2:14:06 PM - Windows Update
    RP265: 9/11/2014 3:00:29 AM - Windows Update
    RP266: 9/13/2014 5:20:50 PM - Windows Update
    RP267: 9/13/2014 9:13:34 PM - Windows Update
    RP268: 9/14/2014 2:11:30 AM - Windows Update
    .
    ==== Installed Programs ======================
    .
    3600_Help
    64 Bit HP CIO Components Installer
    ABBYY FineReader 9.0 Sprint
    Adobe AIR
    Adobe Flash Player 11 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Reader X (10.1.11)
    Adobe Shockwave Player 12.0
    Advanced Audio FX Engine
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    Azteca
    Bonjour
    BPD_Scan
    BPDSoftware_Ini
    BufferChm
    Definition Update for Microsoft Office 2010 (KB982726) 64-Bit Edition
    Dell Resource CD
    Dell System Detect
    Dell Touchpad
    Dell V720 Series Uninstaller
    Dell Webcam Central
    Facebook Messenger 2.1.4651.0
    FileRestore Professional
    Free Ride Games Player
    Google Chrome
    Google Earth
    Google Update Helper
    GradeQuick Web Plugin
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    HP OfficeJet J3600
    iCare Data Recovery Free 5.1
    Integrated Webcam Driver (1.06.03.0309)
    Intel PROSet Wireless
    Intel(R) Graphics Media Accelerator Driver
    Intel(R) PROSet/Wireless WiFi Driver
    iTunes
    J3600_Basic
    Java 7 Update 45
    Java Auto Updater
    Kernel for Word Evaluation ver 11.01.01
    Live! Cam Avatar Creator
    Mahjong Mysteries of the Past
    Malwarebytes Anti-Malware version 2.0.2.1012
    McAfee Security Scan Plus
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 4 Client Profile
    Microsoft Office Access MUI (English) 2010
    Microsoft Office Access Setup Metadata MUI (English) 2010
    Microsoft Office Excel MUI (English) 2010
    Microsoft Office Home and Student 2010
    Microsoft Office Office 32-bit Components 2010
    Microsoft Office OneNote MUI (English) 2010
    Microsoft Office Outlook MUI (English) 2010
    Microsoft Office PowerPoint MUI (English) 2010
    Microsoft Office Proof (English) 2010
    Microsoft Office Proof (French) 2010
    Microsoft Office Proof (Spanish) 2010
    Microsoft Office Proofing (English) 2010
    Microsoft Office Publisher MUI (English) 2010
    Microsoft Office Shared 32-bit MUI (English) 2010
    Microsoft Office Shared MUI (English) 2010
    Microsoft Office Shared Setup Metadata MUI (English) 2010
    Microsoft Office Single Image 2010
    Microsoft Office Word MUI (English) 2010
    Microsoft Security Client
    Microsoft Security Essentials
    Microsoft Silverlight
    Microsoft Store Download Manager
    Microsoft Works
    Mozilla Firefox 32.0.1 (x86 en-US)
    Mozilla Maintenance Service
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MusicOasis
    My Dell
    My Farm Life 2
    ParetoLogic PC Health Advisor
    photoFXlab
    Pro PC Cleaner
    QuickPar 0.9
    Quickset64
    QuickTime
    RealNetworks - Microsoft Visual C++ 2008 Runtime
    RealPlayer
    RealUpgrade 1.1
    Revo Uninstaller Pro 2.5.9
    RICOH Media Driver ver.2.07.01.00
    Roxio Burn
    Scan
    SD Card Recovery
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft Office 2010 (KB2553284) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB2687423) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB2850016) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB2880971) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB2881071) 64-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition
    Shutterfly Express Uploader
    SmartDeblur
    Smilebox
    SoftOrbits Flash Drive Recovery 2.1
    Spotify
    Stellar Phoenix Photo Recovery
    SUPERAntiSpyware
    swMSM
    TeamViewer 9
    Toolbox
    Topaz Adjust 5
    Topaz B&W Effects
    Topaz Clarity
    Topaz Clean 3
    Topaz DeJpeg 4
    Topaz DeNoise 5
    Topaz Detail 3
    Topaz Fusion Express 2
    Topaz InFocus
    Topaz Lens Effects
    Topaz ReMask 3
    Topaz ReStyle
    Topaz Simplify 4
    Topaz Star Effects
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Microsoft Access 2010 (KB2553446) 64-Bit Edition
    Update for Microsoft Excel 2010 (KB2889836) 64-Bit Edition
    Update for Microsoft Filter Pack 2.0 (KB2878281) 64-Bit Edition
    Update for Microsoft InfoPath 2010 (KB2817369) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2589298) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2589352) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2589375) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2597087) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2687502) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2760598) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2760631) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2794737) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2825635) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2837581) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2837606) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2878252) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2881028) 64-Bit Edition
    Update for Microsoft OneNote 2010 (KB2837595) 64-Bit Edition
    Update for Microsoft Outlook 2010 (KB2687567) 64-Bit Edition
    Update for Microsoft PowerPoint 2010 (KB2837579) 64-Bit Edition
    Update for Microsoft SharePoint Workspace 2010 (KB2760601) 64-Bit Edition
    Update for Microsoft Visio 2010 (KB2880526) 64-Bit Edition
    Update for Microsoft Visio Viewer 2010 (KB2837587) 64-Bit Edition
    Update for Microsoft Word 2010 (KB2880529) 64-Bit Edition
    Vuze Remote Toolbar for IE
    WebReg
    Windows Live ID Sign-in Assistant
    Wondershare Data Recovery(Build 4.1.1.1)
    XoftSpySE
    .
    ==== Event Viewer Messages From Past Week ========
    .
    9/8/2014 1:39:50 AM, Error: Microsoft-Windows-PrintSpooler [6161] - The document ComprehensionStrategiesPostersBookmarksFREEBIE.pdf, owned by Rachel2, failed to print on printer Dell V720 Series (Copy 1). Try to print the document again, or restart the print spooler. Data type: NT EMF 1.008. Size of the spool file in bytes: 243180076. Number of bytes printed: 47574736. Total number of pages in the document: 5. Number of pages printed: 0. Client computer: \\RACHEL-PC. Win32 error code returned by the print processor: 0. The operation completed successfully.
    9/7/2014 6:41:12 PM, Error: ACPI [13] - : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.
    9/7/2014 1:44:37 PM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
    9/7/2014 1:44:28 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
    9/7/2014 1:44:22 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
    9/7/2014 1:43:03 PM, Error: EventLog [6008] - The previous system shutdown at 4:01:10 AM on 9/7/2014 was unexpected.
    9/13/2014 5:06:51 PM, Error: Microsoft-Windows-PrintSpooler [6161] - The document ThemeOrganizerFreebie.pdf, owned by Rachel2, failed to print on printer Dell V720 Series (Copy 1). Try to print the document again, or restart the print spooler. Data type: NT EMF 1.008. Size of the spool file in bytes: 11635968. Number of bytes printed: 0. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \\RACHEL-PC. Win32 error code returned by the print processor: 0. The operation completed successfully.
    9/13/2014 11:02:45 PM, Error: Application Popup [1060] - \??\C:\Windows\SysWow64\drivers\TrueSight.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
    9/13/2014 10:54:16 PM, Error: Microsoft-Windows-ResourcePublication [1002] - Element Provider\Microsoft.Base.Publication/Publication/Computer failed to publish. Ensure that both PKEY_PUBSVCS_METADATA and PKEY_PUBSVCS_TYPE are set properly on the function instance and there were no errors adding the function instance.
    9/11/2014 3:56:39 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Office Software Protection Platform service to connect.
    9/11/2014 3:56:39 AM, Error: Service Control Manager [7000] - The Office Software Protection Platform service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    .
    ==== End Of File ===========================
     
  4. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    • open MBAM once more.
    • Click on the History tab > Application Logs.
    • Double click on the scan log which shows the Date and time of the scan just performed.
    • Click 'Copy to Clipboard'
    • Paste the contents of the clipboard into your reply.
     
  5. RLS032312

    RLS032312 TS Rookie Topic Starter

    I'm sorry, Broni, but I am greeted with the same "Malwarebytes Anti-Malware has stopped working" when I click copy to clipboard, and then Windows closes the program.
     
  6. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    1. Uninstall Malwarebytes' Anti-Malware using Add/Remove (Programs & Features) programs in the control panel.
    2. Restart your computer (very important).
    3. Download and run this utility.
    4. It will ask to restart your computer (please allow it to).
    5. After the computer restarts, install the latest version from here.

    If still same issue...

    Try to run it from safe mode.
    How to start Windows in Safe Mode

    If still same issue....

    [​IMG] Download RogueKiller from one of the following links and save it to your Desktop:

    Link 1
    Link 2

    • Close all the running programs
    • Windows Vista/7/8 users: right click on RogueKiller.exe, click Run as Administrator
    • Otherwise just double-click on RogueKiller.exe
    • Pre-scan will start. Let it finish.
    • Click on SCAN button.
    • Wait until the Status box shows Scan Finished
    • Click on Delete.
    • Wait until the Status box shows Deleting Finished.
    • Click on Report and copy/paste the content of the Notepad into your next reply.
    • RKreport.txt could also be found on your desktop.
    • If more than one log is produced post all logs.
    • If RogueKiller has been blocked, do not hesitate to try a few times more. If really won't run, rename it to winlogon.exe (or winlogon.com) and try again

    [​IMG] Create new restore point before proceeding with the next step....
    How to: http://www.smartestcomputing.us.com/topic/63983-how-to-create-new-restore-point-all-windows/

    Download [img=[url]http://www.imgdumper.nl/uploads6/51a5f31352f71/51a5f31352b88-icon_MBAR.png][/url]Malwarebytes Anti-Rootkit to your desktop.
    • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
    • Double click on downloaded file. OK self extracting prompt.
    • MBAR will start. Click "Next" to continue.
    • Click in the following screen "Update" to obtain the latest malware definitions.
    • Once the update is complete select "Next" and click "Scan".
    • When the scan is finished and no malware has been found select "Exit".
    • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
    • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
      • "mbar-log-{date} (xx-xx-xx).txt"
      • "system-log.txt"
     
  7. RLS032312

    RLS032312 TS Rookie Topic Starter

    SafeMode produced the same results, so I moved onto your next instruction, and downloaded RogueKiller. Here is the log:

    RogueKiller V9.2.10.0 [Jul 11 2014] by Adlice Software
    mail : http://www.adlice.com/contact/
    Feedback : http://forum.adlice.com
    Website : http://www.adlice.com/softwares/roguekiller/
    Blog : http://www.adlice.com

    Operating System : Windows Vista (6.0.6001 Service Pack 1) 64 bits version
    Started in : Normal mode
    User : Rachel2 [Admin rights]
    Mode : Remove -- Date : 09/15/2014 01:07:55

    ¤¤¤ Bad processes : 0 ¤¤¤

    ¤¤¤ Registry Entries : 18 ¤¤¤
    [PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters | DhcpNameServer : 65.32.5.111 65.32.5.112

    -> NOT SELECTED
    [PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters | DhcpNameServer : 65.32.5.111 65.32.5.112 ->

    NOT SELECTED
    [PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\Tcpip\Parameters | DhcpNameServer : 65.32.5.111 65.32.5.112 ->

    NOT SELECTED
    [PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{E91EB0F3-C2ED-4D92-ABAD-

    DEE3E4FB87E0} | DhcpNameServer : 65.32.5.111 65.32.5.112 -> NOT SELECTED
    [PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{E91EB0F3-C2ED-4D92-ABAD-

    DEE3E4FB87E0} | DhcpNameServer : 65.32.5.111 65.32.5.112 -> NOT SELECTED
    [PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\Tcpip\Parameters\Interfaces\{E91EB0F3-C2ED-4D92-ABAD-

    DEE3E4FB87E0} | DhcpNameServer : 65.32.5.111 65.32.5.112 -> NOT SELECTED
    [PUM.Policies] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System | EnableLUA : 0 -> NOT SELECTED
    [PUM.Policies] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System | EnableLUA : 0 -> NOT SELECTED
    [PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\RK_Software_ON_D_52B3

    \Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1 -> NOT

    SELECTED
    [PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\RK_Software_ON_D_52B3

    \Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1 -> NOT

    SELECTED
    [PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel |

    {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1 -> NOT SELECTED
    [PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel |

    {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1 -> NOT SELECTED
    [PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\RK_Software_ON_D_52B3

    \Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1 -> NOT

    SELECTED
    [PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\RK_Software_ON_D_52B3

    \Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1 -> NOT

    SELECTED
    [PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel |

    {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1 -> NOT SELECTED
    [PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel |

    {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1 -> NOT SELECTED
    [PUM.HomePage] (X64) HKEY_USERS\S-1-5-21-1102589521-3000090089-3435408997-1002\Software\Microsoft\Internet Explorer\Main | Start

    Page : http://trovi.com?SearchSource=10&CUI=UN88880491691198205&UM=2&ctid=CT2504091 -> NOT SELECTED
    [PUM.HomePage] (X86) HKEY_USERS\S-1-5-21-1102589521-3000090089-3435408997-1002\Software\Microsoft\Internet Explorer\Main | Start

    Page : http://trovi.com?SearchSource=10&CUI=UN88880491691198205&UM=2&ctid=CT2504091 -> NOT SELECTED

    ¤¤¤ Scheduled tasks : 0 ¤¤¤

    ¤¤¤ Files : 0 ¤¤¤

    ¤¤¤ HOSTS File : 2 ¤¤¤
    [C:\Windows\System32\drivers\etc\hosts] 127.0.0.1 localhost
    [C:\Windows\System32\drivers\etc\hosts] ::1 localhost

    ¤¤¤ Antirootkit : 1 (Driver: LOADED) ¤¤¤
    [Filter(Kernel.Filter)] \Driver\atapi @ Unknown : \Driver\cdrom @ \Device\CdRom0 (\SystemRoot\system32\DRIVERS\itecir.sys)

    ¤¤¤ Web browsers : 0 ¤¤¤

    ¤¤¤ MBR Check : ¤¤¤
    +++++ PhysicalDrive0: +++++
    --- User ---
    [MBR] a2cf470c194247f5ab450a850f6dd0df
    [BSP] 162060bb474056eae6dde76395768ebf : HP MBR Code
    Partition table:
    0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 78 MB
    1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 161792 | Size: 15360 MB
    2 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 31619072 | Size: 289805 MB
    User = LL1 ... OK
    User = LL2 ... OK


    ============================================
    RKreport_DEL_09132014_231332.log - RKreport_DEL_09132014_235016.log - RKreport_SCN_09132014_231140.log -

    RKreport_SCN_09132014_234517.log
    RKreport_SCN_09152014_010727.log



    I could not create a new restore point. The following message would appear after attempting to create the restore point: could not create the scheduled task for the following reason. the request is not supported (0x80070032)
     
  8. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    Skip restore point.

    Also, disable "word wrap" in Notepad because your last log was hard to read.
     
  9. RLS032312

    RLS032312 TS Rookie Topic Starter

    Malwarebytes Anti-Rootkit BETA 1.07.0.1012www.malwarebytes.org

    Database version: v2014.09.16.01

    Windows Vista Service Pack 1 x64 NTFS
    Internet Explorer 7.0.6001.18000
    Rachel2 :: RACHEL-PC [administrator]

    9/15/2014 8:57:28 PM
    mbar-log-2014-09-15 (20-57-28).txt

    Scan type: Quick scan
    Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
    Scan options disabled:
    Objects scanned: 367566
    Time elapsed: 58 minute(s), 19 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)

    Physical Sectors Detected: 0
    (No malicious items detected)

    (end)





    ---------------------------------------
    Malwarebytes Anti-Rootkit BETA 1.07.0.1012

    (c) Malwarebytes Corporation 2011-2012

    OS version: 6.0.6001 Windows Vista Service Pack 1 x64

    Account is Administrative

    Internet Explorer version: 7.0.6001.18000

    File system is: NTFS
    Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED
    CPU speed: 2.094000 GHz
    Memory total: 4223643648, free: 2180079616

    Downloaded database version: v2014.09.16.01
    Downloaded database version: v2014.09.15.01
    =======================================
    Initializing...
    Done!
    Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
    Done!
    Drive 0
    This is a System drive
    Scanning MBR on drive 0...
    Inspecting partition table:
    MBR Signature: 55AA
    Disk Signature: 18000000

    Partition information:

    Partition 0 type is Other (0xde)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 63 Numsec = 160587

    Partition 1 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 161792 Numsec = 31457280

    Partition 2 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 31619072 Numsec = 593520640
    Partition file system is NTFS
    Partition is bootable

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0 Numsec = 0

    Disk Size: 320072933376 bytes
    Sector size: 512 bytes

    Scanning physical sectors of unpartitioned space on drive 0 (1-62-625122448-625142448)...
    Done!
    Scan finished
    =======================================


    Removal queue found; removal started
    Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-I.mbam...
    Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-2-31619072-I.mbam...
    Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
    Removal finished
     
  10. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    Please download ComboFix from Here, Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    • Never rename Combofix unless instructed.
    • Close any open browsers.
    • Very Important! Temporarily disable your anti-virus and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
      If the connection is not there use restore point you created prior to running Combofix.
    • Double click on combofix.exe & follow the prompts.

    • NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
    • When finished, it will produce a report for you.
    • Please post the "C:\ComboFix.txt"
    **Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
    **Note 2 for AVG and CA Internet Security (Total Defense Internet Security) users: ComboFix will not run until AVG/CA Internet Security is uninstalled as a protective measure against the anti-virus. This is because AVG/CA Internet Security "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG/CA Internet Security cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG/CA Internet Security first.
    Use AppRemover to uninstall it: http://www.appremover.com/
    We can reinstall it when we're done with CF.
    **Note 3: If you receive an error Illegal operation attempted on a registery key that has been marked for deletion, restart computer to fix the issue.
    **Note 4: Some infections may take some significant time to be cured. As long as your computer clock is running Combofix is still working. Be patient.


    Make sure, you re-enable your security programs, when you're done with Combofix.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    NOTE.
    If, for some reason, Combofix refuses to run, try the following...

    Delete Combofix file, download fresh one, but rename combofix.exe to your_name.exe BEFORE saving it to your desktop.
    Do NOT run it yet.
    Download Rkill (courtesy of BleepingComputer.com) to your desktop.
    There are 2 different versions. If one of them won't run then download and try to run the other one.
    You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

    rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
    iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

    Restart computer in safe mode

    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • Do not reboot until instructed.
    • If the tool does not run from any of the links provided, please let me know.

    When the scan is done Notepad will open with rKill.txt log.
    NOTE. rKill.txt log will also be present on your desktop.

    Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

    IF you had to run rKill post BOTH logs, rKill.txt and Combofix.txt.
     
  11. RLS032312

    RLS032312 TS Rookie Topic Starter

    ComboFix 14-09-16.01 - Rachel2 09/15/2014 22:19:27.1.2 - x64
    Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.4028.2266 [GMT -4:00]
    Running from: c:\users\Rachel2\Downloads\ComboFix.exe
    SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    .
    .
    ((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    C:\END
    c:\programdata\Tbccint
    c:\programdata\Tbccint\IE\CT2504091\configutaion.json
    c:\programdata\Tbccint\IE\CT2504091\SetupIcon.ico
    c:\programdata\Tbccint\IE\CT2504091\UninstallerUI.exe
    c:\programdata\Tbccint\Multi\CT2504091\configutaion.json
    c:\programdata\Tbccint\Multi\CT2504091\SetupIcon.ico
    c:\programdata\Tbccint\Multi\CT2504091\UninstallerUI.exe
    c:\users\Rachel\GoToAssistDownloadHelper.exe
    c:\users\Rachel2\AppData\Local\Tbccint
    c:\users\Rachel2\AppData\Local\Tbccint\Chrome\CT2504091\CHUninstaller.exe
    c:\users\Rachel2\AppData\Local\Tbccint\Chrome\CT2504091\configutaion.json
    c:\users\Rachel2\AppData\Local\Tbccint\Chrome\CT2504091\Uninstaller.ico
    c:\users\Rachel2\AppData\Local\Tbccint\Chrome\CT2504091\UninstallerUI.exe
    c:\users\Rachel2\AppData\Local\Tbccint\Community Alerts\Alert.dll
    c:\users\Rachel2\AppData\Local\Tbccint\CT2504091\Vuze_RemoteAutoUpdateHelper.exe
    c:\users\Rachel2\AppData\Local\Tbccint\CT2504091\Vuze_RemoteToolbarHelper.exe
    c:\users\Rachel2\GoToAssistDownloadHelper.exe
    c:\windows\SysWow64\DEBUG.log
    D:\AUTORUN.INF
    .
    .
    ((((((((((((((((((((((((( Files Created from 2014-08-16 to 2014-09-16 )))))))))))))))))))))))))))))))
    .
    .
    2014-09-16 02:35 . 2014-09-16 02:35 -------- d-----w- c:\users\Rachel\AppData\Local\temp
    2014-09-16 02:35 . 2014-09-16 02:35 -------- d-----w- c:\users\Default\AppData\Local\temp
    2014-09-16 00:57 . 2014-09-16 01:56 -------- d-----w- c:\programdata\Malwarebytes' Anti-Malware (portable)
    2014-09-15 07:37 . 2014-08-21 03:43 11319192 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{C42031BF-C2E4-4BD6-8756-E2110E3D3307}\mpengine.dll
    2014-09-15 07:23 . 2014-09-15 07:23 -------- d-----w- c:\users\Rachel2\AppData\Roaming\Roxio
    2014-09-14 13:18 . 2014-09-15 04:45 -------- d-----w- c:\users\Rachel2\AppData\Local\CrashDumps
    2014-09-14 06:16 . 2014-08-21 03:43 11319192 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
    2014-09-14 05:52 . 2014-09-16 02:41 122584 ----a-w- c:\windows\system32\drivers\MBAMSwissArmy.sys
    2014-09-14 05:49 . 2014-09-16 00:55 92888 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys
    2014-09-14 05:49 . 2014-09-14 05:49 -------- d-----w- c:\program files (x86)\Malwarebytes Anti-Malware
    2014-09-14 05:49 . 2014-05-12 11:26 64216 ----a-w- c:\windows\system32\drivers\mwac.sys
    2014-09-14 05:49 . 2014-05-12 11:25 25816 ----a-w- c:\windows\system32\drivers\mbam.sys
    2014-09-14 04:41 . 2014-09-14 04:41 -------- d-----w- c:\program files (x86)\TeamViewer
    2014-09-14 03:36 . 2014-09-14 03:36 36456 ----a-w- c:\windows\system32\drivers\TrueSight.sys
    2014-09-14 03:23 . 2014-09-14 03:30 -------- d-----w- C:\FRST
    2014-09-14 03:02 . 2014-09-15 04:51 33512 ----a-w- c:\windows\SysWow64\drivers\TrueSight.sys
    2014-09-14 03:02 . 2014-09-14 03:02 -------- d-----w- c:\programdata\RogueKiller
    2014-09-01 18:29 . 2014-08-21 01:27 1169712 ------w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{63996456-F52F-483C-978F-4EB3F42F80AD}\gapaengine.dll
    2014-08-25 01:21 . 2014-09-13 23:57 -------- d-----w- c:\users\Rachel2\AppData\Local\GQWeb
    2014-08-25 00:04 . 2014-08-25 00:04 58648 ----a-r- c:\users\Rachel2\AppData\Roaming\Microsoft\Installer\{0EB768CD-EF48-4C66-8BCB-2DA8166B2654}\ARPPRODUCTICON.exe
    2014-08-25 00:03 . 2014-08-25 00:03 -------- d-----w- C:\Edline
    .
    .
    .
    (((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    2014-08-29 17:01 . 2006-11-02 12:35 101694776 ----a-w- c:\windows\system32\mrt.exe
    2014-08-21 01:27 . 2014-05-16 09:01 1169712 ------w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\NISBackup\gapaengine.dll
    2014-07-17 22:05 . 2014-07-17 22:05 269008 ----a-w- c:\windows\system32\drivers\MpFilter.sys
    2014-07-17 22:05 . 2013-09-27 13:53 125584 ----a-w- c:\windows\system32\drivers\NisDrvWFP.sys
    .
    .
    ((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    *Note* empty entries & legit default entries are not shown
    REGEDIT4
    .
    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]
    "{ba14329e-9550-4989-b3f2-9732e92d17cc}"= "c:\users\Rachel2\AppData\LocalLow\Vuze_Remote\prxtbVuze.dll" [2014-04-10 423744]
    .
    [HKEY_CLASSES_ROOT\clsid\{ba14329e-9550-4989-b3f2-9732e92d17cc}]
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\~\Browser Helper Objects\{ba14329e-9550-4989-b3f2-9732e92d17cc}]
    2014-04-10 11:38 423744 ----a-w- c:\users\Rachel2\AppData\LocalLow\Vuze_Remote\prxtbVuze.dll
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar]
    "{ba14329e-9550-4989-b3f2-9732e92d17cc}"= "c:\users\Rachel2\AppData\LocalLow\Vuze_Remote\prxtbVuze.dll" [2014-04-10 423744]
    .
    [HKEY_CLASSES_ROOT\clsid\{ba14329e-9550-4989-b3f2-9732e92d17cc}]
    .
    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "Spotify Web Helper"="c:\users\Rachel2\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe" [2013-05-16 1105408]
    "Spotify"="c:\users\Rachel2\AppData\Roaming\Spotify\Spotify.exe" [2013-05-16 4573184]
    "SmileboxTray"="c:\users\Rachel2\AppData\Roaming\Smilebox\SmileboxTray.exe" [2014-08-01 342312]
    "Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2008-01-21 1555968]
    "Exetender"="c:\program files (x86)\Free Ride Games\GPlayer.exe" [2012-12-04 4936152]
    "DKADImon"="c:\program files (x86)\Dell V720 Series\DKADImon.exe" [2011-11-25 948360]
    "DKab1err"="c:\program files (x86)\Dell\ErrorApp\DKab1err.exe" [2011-11-09 644160]
    "DellSystemDetect"="c:\users\Rachel2\AppData\Local\Apps\2.0\Q5TTJDBB.H77\MVDXNLLL.BG0\dell..tion_0f612f649c4a10af_0005.0009_14e1a3fbfbaf942c\DellSystemDetect.exe" [2014-07-18 263232]
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
    "TkBellExe"="c:\program files (x86)\Real\RealPlayer\update\realsched.exe" [2012-10-11 296096]
    "SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2013-07-02 254336]
    "iTunesHelper"="c:\program files (x86)\iTunes\iTunesHelper.exe" [2014-02-06 152392]
    "Desktop Disc Tool"="c:\program files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe" [2009-10-15 498160]
    "Dell Webcam Central"="c:\program files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" [2009-06-24 409744]
    "APSDaemon"="c:\program files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2014-02-06 43848]
    "Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-11-21 959904]
    .
    [HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
    "Exetender"="c:\program files (x86)\Free Ride Games\GPlayer.exe" [2012-12-04 4936152]
    .
    c:\users\Rachel2\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
    OneNote 2010 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office14\ONENOTEM.EXE /tsr [2013-6-25 246472]
    .
    c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
    McAfee Security Scan Plus.lnk - c:\program files\McAfee Security Scan\3.8.150\SSScheduler.exe [2014-4-9 332016]
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
    "EnableLUA"= 0 (0x0)
    "EnableUIADesktopToggle"= 0 (0x0)
    .
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\!SASCORE]
    @=""
    .
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
    @="Service"
    .
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
    @="Driver"
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\security center]
    "AntiVirusOverride"=dword:00000001
    "FirewallOverride"=dword:00000001
    .
    S2 !SASCORE;SAS Core Service;c:\program files\SUPERAntiSpyware\SASCORE64.EXE;c:\program files\SUPERAntiSpyware\SASCORE64.EXE [x]
    S2 ABBYY.Licensing.FineReader.Sprint.9.0;ABBYY FineReader 9.0 Sprint Licensing Service;c:\program files (x86)\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe;c:\program files (x86)\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe [x]
    .
    .
    --- Other Services/Drivers In Memory ---
    .
    *NewlyCreated* - MBAMSWISSARMY
    *NewlyCreated* - WS2IFSL
    .
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Svchost - NetSvcs
    Themes
    .
    [HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
    2014-09-13 21:15 1096520 ----a-w- c:\program files (x86)\Google\Chrome\Application\37.0.2062.120\Installer\chrmstp.exe
    .
    Contents of the 'Scheduled Tasks' folder
    .
    2013-12-14 c:\windows\Tasks\Adobe Flash Player Updater.job
    - c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-08-22 17:23]
    .
    2013-02-17 c:\windows\Tasks\FacebookUpdateTaskUserS-1-5-21-1102589521-3000090089-3435408997-1000Core.job
    - c:\users\Rachel\AppData\Local\Facebook\Update\FacebookUpdate.exe [2012-12-07 22:33]
    .
    2013-02-18 c:\windows\Tasks\FacebookUpdateTaskUserS-1-5-21-1102589521-3000090089-3435408997-1000UA.job
    - c:\users\Rachel\AppData\Local\Facebook\Update\FacebookUpdate.exe [2012-12-07 22:33]
    .
    2014-06-25 c:\windows\Tasks\GoogleUpdateTaskMachineCore1cf9088e2319692.job
    - c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-07-02 23:34]
    .
    2013-02-18 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
    - c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-07-02 23:34]
    .
    2013-02-18 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1102589521-3000090089-3435408997-1000Core.job
    - c:\users\Rachel\AppData\Local\Google\Update\GoogleUpdate.exe [2012-05-23 03:05]
    .
    2013-02-18 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1102589521-3000090089-3435408997-1000UA.job
    - c:\users\Rachel\AppData\Local\Google\Update\GoogleUpdate.exe [2012-05-23 03:05]
    .
    2013-02-19 c:\windows\Tasks\ParetoLogic Registration3.job
    - c:\windows\system32\rundll32.exe [2006-11-02 09:45]
    .
    2013-02-19 c:\windows\Tasks\ParetoLogic Update Version3 Startup Task.job
    - c:\program files (x86)\Common Files\ParetoLogic\UUS3\Pareto_Update3.exe [2012-06-27 21:07]
    .
    2013-02-19 c:\windows\Tasks\ParetoLogic Update Version3.job
    - c:\program files (x86)\Common Files\ParetoLogic\UUS3\Pareto_Update3.exe [2012-06-27 21:07]
    .
    2013-02-19 c:\windows\Tasks\PC Health Advisor Defrag.job
    - c:\program files (x86)\ParetoLogic\PCHA\PCHA.exe [2012-06-25 23:02]
    .
    2013-02-19 c:\windows\Tasks\PC Health Advisor.job
    - c:\program files (x86)\ParetoLogic\PCHA\PCHA.exe [2012-06-25 23:02]
    .
    2014-07-30 c:\windows\Tasks\ProPCCleaner_Popup.job
    - c:\program files (x86)\Pro PC Cleaner\Splash.exe [2014-07-03 08:06]
    .
    2014-07-30 c:\windows\Tasks\ProPCCleaner_Start.job
    - c:\program files (x86)\Pro PC Cleaner\ProPCCleaner.exe [2014-07-03 08:07]
    .
    2013-04-17 c:\windows\Tasks\RealUpgradeScheduledTaskS-1-5-21-1102589521-3000090089-3435408997-1002.job
    - c:\program files (x86)\Real\RealUpgrade\realupgrade.exe [2012-07-27 18:27]
    .
    2013-02-18 c:\windows\Tasks\SUPERAntiSpyware Scheduled Task 36f364ff-9244-4f04-8ec7-a86709349dec.job
    - c:\program files\SUPERAntiSpyware\SASTask.exe [2011-05-04 17:52]
    .
    2013-02-19 c:\windows\Tasks\SUPERAntiSpyware Scheduled Task 4c441090-6e1f-41a8-ac24-60eb38e1faea.job
    - c:\program files\SUPERAntiSpyware\SASTask.exe [2011-05-04 17:52]
    .
    .
    --------- X64 Entries -----------
    .
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "Persistence"="c:\windows\system32\igfxpers.exe" [2009-11-20 408600]
    "MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2014-08-22 1331288]
    "IgfxTray"="c:\windows\system32\igfxtray.exe" [2009-11-20 166424]
    "HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2009-11-20 390168]
    "Apoint"="c:\program files\DellTPad\Apoint.exe" [2009-06-19 342528]
    .
    ------- Supplementary Scan -------
    .
    uLocal Page = c:\windows\system32\blank.htm
    uStart Page = hxxp://trovi.com?SearchSource=10&CUI=UN88880491691198205&UM=2&ctid=CT2504091
    mLocal Page = %SystemRoot%\system32\blank.htm
    IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office14\EXCEL.EXE/3000
    IE: Se&nd to OneNote - c:\progra~1\MICROS~2\Office14\ONBttnIE.dll/105
    Trusted Zone: dell.com
    TCP: DhcpNameServer = 65.32.5.111 65.32.5.112
    FF - ProfilePath - c:\users\Rachel2\AppData\Roaming\Mozilla\Firefox\Profiles\vzpxtur2.default-1345658969138\
    FF - prefs.js: browser.startup.homepage - hxxps://my.ucf.edu/psp/PAPROD/GUEST/EMPL/h/?tab=PAPP_GUEST&errCd=logout|https://login.microsoftonline.com/l...://idp-prod.cc.ucf.edu/idp/Authn/UserPassword
    .
    - - - - ORPHANS REMOVED - - - -
    .
    Wow6432Node-HKCU-Run-APISupport - c:\users\Rachel2\AppData\Local\TB\APISupport\APISupport.dll
    WebBrowser-{BA14329E-9550-4989-B3F2-9732E92D17CC} - (no file)
    HKLM-Run-SysTrayApp - c:\program files\IDT\WDM\sttray64.exe
    AddRemove-IECT2504091 - c:\programdata\Tbccint\IE\CT2504091\UninstallerUI.exe
    AddRemove-photoFXlab - c:\program files (x86)\Topaz Labs\Applications\32Bit\uninst.exe
    .
    .
    .
    --------------------- LOCKED REGISTRY KEYS ---------------------
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
    @Denied: (A 2) (Everyone)
    @="FlashBroker"
    "LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_5_502_149_ActiveX.exe,-101"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
    "Enabled"=dword:00000001
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
    @="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_5_502_149_ActiveX.exe"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
    @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
    @Denied: (A 2) (Everyone)
    @="IFlashBroker5"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
    @="{00020424-0000-0000-C000-000000000046}"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
    @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
    "Version"="1.0"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
    @Denied: (A 2) (Everyone)
    @="FlashBroker"
    "LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_5_502_149_ActiveX.exe,-101"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
    "Enabled"=dword:00000001
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
    @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_5_502_149_ActiveX.exe"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
    @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
    @Denied: (A 2) (Everyone)
    @="Shockwave Flash Object"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
    @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_5_502_149.ocx"
    "ThreadingModel"="Apartment"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
    @="0"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
    @="ShockwaveFlash.ShockwaveFlash.11"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
    @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_5_502_149.ocx, 1"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
    @="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
    .
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    @="1.0"
    .
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    @="ShockwaveFlash.ShockwaveFlash"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
    @Denied: (A 2) (Everyone)
    @="Macromedia Flash Factory Object"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
    @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_5_502_149.ocx"
    "ThreadingModel"="Apartment"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
    @="FlashFactory.FlashFactory.1"
    .
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    @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_5_502_149.ocx, 1"
    .
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    @="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
    .
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    @="1.0"
    .
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    @="FlashFactory.FlashFactory"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
    @Denied: (A 2) (Everyone)
    @="IFlashBroker5"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
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    .
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    @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
    "Version"="1.0"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{D27CDB6B-AE6D-11CF-96B8-444553540000}]
    @Denied: (A 2) (Everyone)
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{D27CDB6B-AE6D-11CF-96B8-444553540000}\1.0]
    @="Shockwave Flash"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{FAB3E735-69C7-453B-A446-B6823C6DF1C9}]
    @Denied: (A 2) (Everyone)
    @=""
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{FAB3E735-69C7-453B-A446-B6823C6DF1C9}\1.0]
    @="FlashBroker"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes]
    "SymbolicLinkValue"=hex(6):5c,00,52,00,45,00,47,00,49,00,53,00,54,00,52,00,59,
    00,5c,00,4d,00,41,00,43,00,48,00,49,00,4e,00,45,00,5c,00,53,00,4f,00,46,00,\
    .
    ------------------------ Other Running Processes ------------------------
    .
    c:\program files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    c:\program files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    c:\program files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
    c:\program files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
    c:\program files (x86)\Malwarebytes Anti-Malware\mbam.exe
    c:\program files (x86)\TeamViewer\Version9\TeamViewer_Service.exe
    c:\program files (x86)\TeamViewer\Version9\TeamViewer.exe
    c:\program files (x86)\TeamViewer\Version9\tv_w32.exe
    c:\program files (x86)\Common Files\Java\Java Update\jucheck.exe
    .
    **************************************************************************
    .
    Completion time: 2014-09-15 22:48:21 - machine was rebooted
    ComboFix-quarantined-files.txt 2014-09-16 02:48
    .
    Pre-Run: 138,062,925,824 bytes free
    Post-Run: 140,286,717,952 bytes free
    .
    - - End Of File - - 99845CB07D37F9A70447673752E67BA5
    5C616939100B85E558DA92B899A0FC36
     
  12. RLS032312

    RLS032312 TS Rookie Topic Starter

    Broni, I am no longer seeing that dreadful error!!! :) Windows Firewall has turned on, and my computer is alerting me of the updates that I have been missing out on. I have successfully turned on Network Discovery!!!
     
  13. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    Excellent :)

    [​IMG] Uninstall McAfee Security Scan Plus, typical foistware.

    [​IMG] Please download AdwCleaner by Xplode onto your desktop.
    • Close all open programs and internet browsers.
    • Double click on adwcleaner.exe to run the tool.
    • Click on Scan button.
    • When the scan has finished click on Clean button.
    • Your computer will be rebooted automatically. A text file will open after the restart.
    • Please post the contents of that logfile with your next reply.
    • You can find the logfile at C:\AdwCleaner[S1].txt as well.

    [​IMG] Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Post the contents of JRT.txt into your next message.

    [​IMG] Please download Farbar Recovery Scan Tool and save it to your Desktop.

    Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
    • The first time the tool is run, it makes also another log (Addition.txt). Please copy and paste it to your reply.
     
  14. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    Still with me?
     
  15. Broni

    Broni Malware Annihilator Posts: 52,898   +344

    This topic is marked as abandoned and closed due to inactivity.

    This member will NOT be eligible to receive any more help in malware removal forum.
     
Topic Status:
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