Inactive Think I have a Trojan Hijacker

[Carstyn Sabry]

Hi,
So first off, let me say that I'm not super computer literate. I just know enough to get by, and sometimes a little extra, so I will probably need to find a software program to fix my problem, but I don't really know what the problem is.
I was looking up Christmas gift ideas with my husband, and I clicked on a link, and suddenly a screen appeared saying that I had violated State and Federal laws by viewing prohibited pornographic content, and that I would have to pay a $500 fine to have my computer released. So I panicked and shut my computer down, since I had absolutely no control of anything on the screen, or my keyboard.
Then I got on my phone and looked it up. And a couple websites I was on said it was a Trojan Hijacker of some sort. So, I opened my computer in Safe Mode and ran a bot check and an AVG scan- neither of which picked up anything. Then I restarted and went back into normal mode. My background is missing, and a few of my normal shortcuts on the desktop don't appear so I knew something was still wrong. And a few seconds later, the white screen pops up again, with it's very official looking state/government symbols, and it's "You have violated Clause 8, Section 8, page 8, pornographic content" message.
I don't have to be connected to the internet, and it's taken control of my webcam- which is really creepy. It also says that I am being monitored using visual and auditory means, and if I don't pay $500 within 72 hours they will start criminal procedings.
I'm supposed to go to Walmart and buy a green dot card, load it with money, and then type in the code on the hijack screen. And I had nothing to do with any pornographic content, so it took me completely by surprise.
So, what I'm wondering is if anyone can tell me what I have, and maybe how to fix it?
I've never had any serious virus problems before, and I'm usually pretty careful about it. But, this thing doesn't show up on any of my virus scans and I don't know what it is, or how to get rid of it.
Thanks in advance for any assistance.
Carstyn Sabry

 

[Jay Pfoutz]

Hello, and welcome to TechSpot.

Please see here for the board rules and other FAQ.

Please feel free to introduce yourself, after you follow the steps below to get started.

Information

• From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by a malware removal helper.
• Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
• If you have already asked for help somewhere, please post the link to the topic you were helped.
• We try our best to reply quickly, but for any reason we do not reply in two days, please reply to this topic with the word BUMP!
• Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.

Please review the 4-Step instructions and post the logs back here for my review.

Also, include this scan:

Download AdwCleaner by Xplode onto your Desktop.

• Double click on AdwCleaner.exe to run the tool.
• Click on Delete.
• A logfile will automatically open after the scan has finished.
• Please post the content of that logfile in your reply.
• You can find the logfile at C:\AdwCleaner[Rn].txt as well - n is the order number.

 

[Jay Pfoutz]

Were you able to run these preliminary steps? Feedback is invaluable.