Trojan Agent svchost.exe returns after Malware removal

Solved
By Sunrisheshell
Apr 5, 2013
  1. Upon restarting computer (Toshiba Satellite laptop) and running Malware 2 files continue to show up. Trojan Agent svchost.exe with one as a file and another as a memory process. When I run Malware again, it removes and restarts but then they show up again. I ran the Malware also in 'safe mode' with networking and the same thing happened. Computer running show, videos crashing. If computer was 'shut down incorrectly' like closing the screen (when it should sleep), the computer will try to reboot but gets and error and then shut down and restart and select 'run (or start up) normally' and it does load and operate. I read so much about this and can't figure it out myself.
    Thanks!
  2. Broni

    Broni Malware Annihilator Posts: 46,179   +251

    Welcome aboard [​IMG]

    Please, complete all steps listed here: http://www.techspot.com/vb/topic58138.html
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
  3. Sunrisheshell

    Sunrisheshell Newcomer, in training Topic Starter Posts: 56

    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2012-11-20.01)
    .
    Microsoft Windows 7 Home Premium
    Boot Device: \Device\HarddiskVolume1
    Install Date: 4/11/2012 6:18:24 PM
    System Uptime: 4/5/2013 1:16:24 PM (1 hours ago)
    .
    Motherboard: PEGATRON CORPORATION | | TKBSB
    Processor: AMD E-300 APU with Radeon(tm) HD Graphics | CPU 1 | 1300/100mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 282 GiB total, 138.306 GiB free.
    D: is CDROM ()
    .
    ==== Disabled Device Manager Items =============
    .
    ==== System Restore Points ===================
    .
    RP99: 3/15/2013 3:00:15 AM - Windows Update
    RP100: 3/18/2013 10:48:32 AM - Windows Update
    RP102: 3/19/2013 10:03:14 PM - Windows Defender Checkpoint
    RP103: 3/21/2013 9:53:51 PM - Windows Update
    RP104: 3/26/2013 11:39:25 AM - Windows Update
    RP105: 4/2/2013 1:34:53 PM - Windows Update
    .
    ==== Installed Programs ======================
    .
    Adobe AIR
    Adobe Flash Player 11 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Reader X (10.1.6) MUI
    AMD Media Foundation Decoders
    AMD VISION Engine Control Center
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    Ask Toolbar
    Ask Toolbar Updater
    ATI Catalyst Install Manager
    Bejeweled 3
    Bonjour
    Canon Easy-PhotoPrint EX
    Canon MG2100 series MP Drivers
    Canon MG2100 series On-screen Manual
    Canon MG2100 series User Registration
    Canon MP Navigator EX 5.0
    Canon My Printer
    Canon Solution Menu EX
    Catalyst Control Center - Branding
    Catalyst Control Center Graphics Previews Common
    Catalyst Control Center InstallProxy
    Catalyst Control Center Localization All
    ccc-utility64
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    CCC Help Czech
    CCC Help Danish
    CCC Help Dutch
    CCC Help English
    CCC Help Finnish
    CCC Help French
    CCC Help German
    CCC Help Greek
    CCC Help Hungarian
    CCC Help Italian
    CCC Help Japanese
    CCC Help Korean
    CCC Help Norwegian
    CCC Help Polish
    CCC Help Portuguese
    CCC Help Russian
    CCC Help Spanish
    CCC Help Swedish
    CCC Help Thai
    CCC Help Turkish
    D3DX10
    FATE - The Traitor Soul
    Google Chrome
    Google Talk Plugin
    Google Toolbar for Internet Explorer
    Google Update Helper
    iTunes
    Java 7 Update 9
    Java Auto Updater
    Java(TM) 6 Update 25
    Junk Mail filter update
    Label@Once 1.0
    Letters from Nowhere 2
    Malwarebytes Anti-Malware version 1.70.0.1100
    McAfee Security Scan Plus
    Mesh Runtime
    Microsoft .NET Framework 4 Client Profile
    Microsoft Application Error Reporting
    Microsoft Office 2010
    Microsoft Office Click-to-Run 2010
    Microsoft Office Starter 2010 - English
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
    Mozilla Firefox 19.0.2 (x86 en-US)
    Mozilla Maintenance Service
    MSVCRT
    MSVCRT_amd64
    My Scrap Nook Toolbar
    MyPC Backup
    Optimizer Pro v3.0
    Penguins!
    Plants vs. Zombies - Game of the Year
    PlayReady PC Runtime amd64
    PlayReady PC Runtime x86
    Polar Bowler
    Realtek Ethernet Controller Driver
    Realtek High Definition Audio Driver
    Realtek USB 2.0 Card Reader
    Realtek WLAN Driver
    RollerCoaster Tycoon 3: Platinum
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
    Skype Click to Call
    Skype Launcher
    Skype™ 6.0
    SUPERAntiSpyware
    Synaptics Pointing Device Driver
    Tales of Lagoona
    Toshiba App Place
    TOSHIBA Application Installer
    TOSHIBA Assist
    Toshiba Book Place
    TOSHIBA Bulletin Board
    TOSHIBA Disc Creator
    TOSHIBA Face Recognition
    TOSHIBA Hardware Setup
    TOSHIBA HDD/SSD Alert
    Toshiba Laptop Checkup
    TOSHIBA Media Controller
    Toshiba Online Backup
    TOSHIBA Quality Application
    TOSHIBA Recovery Media Creator
    TOSHIBA ReelTime
    TOSHIBA Service Station
    TOSHIBA Supervisor Password
    TOSHIBA Value Added Package
    TOSHIBA Web Camera Application
    TOSHIBARegistration
    Trojan Svchost Removal Tool
    Trojan SVCHOSTRemoval Tool (1)
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
    Update Installer for WildTangent Games App
    WebEx
    WildTangent Games
    WildTangent Games App (Toshiba Games)
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live ID Sign-in Assistant
    Windows Live Installer
    Windows Live Language Selector
    Windows Live Mail
    Windows Live Mesh
    Windows Live Mesh ActiveX Control for Remote Connections
    Windows Live Messenger
    Windows Live MIME IFilter
    Windows Live Movie Maker
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live PIMT Platform
    Windows Live Remote Client
    Windows Live Remote Client Resources
    Windows Live Remote Service
    Windows Live Remote Service Resources
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Live Writer
    Windows Live Writer Resources
    Zuma's Revenge
    .
    ==== Event Viewer Messages From Past Week ========
    .
    4/5/2013 8:24:07 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.
    4/5/2013 8:24:07 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the PCCUJobMgr service.
    4/5/2013 12:38:02 PM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
    4/5/2013 12:38:02 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
    4/5/2013 12:38:01 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
    4/5/2013 12:38:00 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
    4/5/2013 12:37:54 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
    4/5/2013 12:37:34 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: discache SASDIFSV SASKUTIL spldr Wanarpv6
    4/5/2013 12:37:33 PM, Error: Service Control Manager [7001] - The Client Virtualization Handler service depends on the Application Virtualization Client service which failed to start because of the following error: The dependency service or group failed to start.
    4/5/2013 1:17:28 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Computer Backup (MyPC Backup) service to connect.
    4/5/2013 1:17:28 PM, Error: Service Control Manager [7000] - The Computer Backup (MyPC Backup) service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    4/5/2013 1:15:29 PM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
    4/4/2013 9:56:45 AM, Error: Service Control Manager [7023] - The iPod Service service terminated with the following error: %%-2147417831
    4/4/2013 4:28:45 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xffffffffc0000005, 0xfffff80002d12247, 0x0000000000000000, 0x00000002ff0002e0). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 040413-36239-01.
    .
    ==== End Of File ===========================
  4. Sunrisheshell

    Sunrisheshell Newcomer, in training Topic Starter Posts: 56

    DDS (Ver_2012-11-20.01) - NTFS_AMD64
    Internet Explorer: 9.0.8112.16470 BrowserJavaVersion: 10.9.2
    Run by richard at 14:38:39 on 2013-04-05
    Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3693.904 [GMT -10:00]
    .
    SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    .
    ============== Running Processes ===============
    .
    C:\windows\system32\lsm.exe
    C:\windows\system32\svchost.exe -k DcomLaunch
    C:\windows\system32\svchost.exe -k RPCSS
    C:\windows\system32\atiesrxx.exe
    C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\windows\system32\svchost.exe -k netsvcs
    C:\windows\system32\svchost.exe -k LocalService
    C:\windows\system32\atieclxx.exe
    C:\windows\system32\svchost.exe -k NetworkService
    C:\Windows\System32\GFNEXSrv.exe
    C:\windows\System32\spoolsv.exe
    C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\windows\SysWOW64\atashost.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\PROGRA~2\MYSCRA~2\bar\1.bin\12barsvc.exe
    C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.13.11\ccSvcHst.exe
    C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
    C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
    C:\windows\system32\svchost.exe -k imgsvc
    C:\windows\system32\TODDSrv.exe
    C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\windows\system32\wbem\wmiprvse.exe
    C:\windows\system32\wbem\wmiprvse.exe
    C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
    C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\windows\system32\wbem\unsecapp.exe
    \\.\globalroot\systemroot\svchost.exe -netsvcs
    C:\windows\system32\svchost.exe -k netsvcs
    C:\windows\system32\taskhost.exe
    C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.13.11\ccSvcHst.exe
    C:\windows\system32\Dwm.exe
    C:\windows\Explorer.EXE
    C:\windows\system32\taskeng.exe
    C:\Program Files\Toshiba\Power Saver\TPwrMain.exe
    C:\Program Files\Toshiba\FlashCards\TCrdMain.exe
    C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
    C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Toshiba\BulletinBoard\TosNcCore.exe
    C:\Program Files\Toshiba\ReelTime\TosReelTimeMonitor.exe
    C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE
    C:\Program Files (x86)\Skype\Phone\Skype.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files (x86)\McAfee Security Scan\3.0.318\SSScheduler.exe
    C:\Program Files (x86)\MyPC Backup\MyPC Backup.exe
    C:\Program Files (x86)\Optimizer Pro\OptProReminder.exe
    C:\Program Files (x86)\Toshiba\TOSHIBA Service Station\ToshibaServiceStation.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Program Files (x86)\Ask.com\Updater\Updater.exe
    C:\Program Files (x86)\Canon\Solution Menu EX\CNSEMAIN.EXE
    C:\Program Files (x86)\iTunes\iTunesHelper.exe
    C:\windows\system32\SearchIndexer.exe
    C:\Program Files (x86)\MyScrapNook_12\bar\1.bin\12brmon.exe
    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
    C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\windows\splwow64.exe
    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\windows\System32\svchost.exe -k LocalServicePeerNet
    C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.13.11\SymcPCCULaunchSvc.exe
    C:\Program Files (x86)\Canon\Solution Menu EX\CNSEUPDT.EXE
    C:\windows\System32\svchost.exe -k secsvcs
    C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
    C:\windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
    C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
    C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
    C:\windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_6_602_180.exe
    C:\windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_6_602_180.exe
    C:\windows\system32\taskeng.exe
    C:\windows\system32\taskeng.exe
    C:\windows\system32\SearchProtocolHost.exe
    C:\windows\system32\SearchFilterHost.exe
    C:\windows\System32\cscript.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxps://login.yahoo.com/config/login_verify2?&.src=ym
    uSearch Bar = Preserve
    uDefault_Page_URL = hxxp://start.toshiba.com
    mStart Page = hxxp://start.sweetpacks.com/?src=10&st=12&crg=3.5000006.10042&barid={83534F2C-9133-11E2-833E-E840F270ACEA}
    uProxyOverride = <local>
    uURLSearchHooks: UrlSearchHook Class: {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
    uURLSearchHooks: <No Name>: {b3b5c47e-61f7-4d81-af06-461fc86686ce} - C:\Program Files (x86)\MyScrapNook_12\bar\1.bin\12SrcAs.dll
    mWinlogon: Userinit = userinit.exe,
    BHO: Toolbar BHO: {0214754e-4e7d-4589-829d-e2523e6a3085} - C:\Program Files (x86)\MyScrapNook_12\bar\1.bin\12bar.dll
    BHO: MSS+ Identifier: {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - C:\Program Files (x86)\McAfee Security Scan\3.0.318\McAfeeMSS_IE.dll
    BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    BHO: Search Assistant BHO: {65f159fb-5f5e-46f4-b45d-ccfa236d2073} - C:\Program Files (x86)\MyScrapNook_12\bar\1.bin\12SrcAs.dll
    BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
    BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    BHO: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
    TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
    TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    TB: My Scrap Nook: {fe6f06fb-0fc0-4499-828f-ee48088f504f} - C:\Program Files (x86)\MyScrapNook_12\bar\1.bin\12bar.dll
    uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    uRun: [Google Update] "C:\Users\richard\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
    uRun: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    uRun: [Optimizer Pro] C:\Program Files (x86)\Optimizer Pro\OptProLauncher.exe
    mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    mRun: [ToshibaServiceStation] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60
    mRun: [ToshibaAppPlace] "C:\Program Files (x86)\Toshiba\Toshiba App Place\ToshibaAppPlace.exe"
    mRun: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Toshiba\Toshiba Online Backup\Activation\TOBuActivation.exe" UNATTENDED
    mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    mRun: [ApnUpdater] "C:\Program Files (x86)\Ask.com\Updater\Updater.exe"
    mRun: [CanonSolutionMenuEx] C:\Program Files (x86)\Canon\Solution Menu EX\CNSEMAIN.EXE /logon
    mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    mRun: [My Scrap Nook Search Scope Monitor] "C:\PROGRA~2\MYSCRA~2\bar\1.bin\12srchmn.exe" /m=2 /w /h
    mRun: [MyScrapNook_12 Browser Plugin Loader] C:\PROGRA~2\MYSCRA~2\bar\1.bin\12brmon.exe
    mRunOnce: [Malwarebytes Anti-Malware (cleanup)] rundll32.exe "C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\cleanup.dll",ProcessCleanupScript
    StartupFolder: C:\Users\richard\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\MYPCBA~1.LNK - C:\Program Files (x86)\MyPC Backup\MyPC Backup.exe
    StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MCAFEE~1.LNK - C:\Program Files (x86)\McAfee Security Scan\3.0.318\SSScheduler.exe
    mPolicies-Explorer: NoActiveDesktop = dword:1
    mPolicies-Explorer: NoActiveDesktopChanges = dword:1
    mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
    mPolicies-System: ConsentPromptBehaviorUser = dword:3
    mPolicies-System: EnableUIADesktopToggle = dword:0
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0025-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab
    TCP: NameServer = 192.168.1.1 24.25.227.55 209.18.47.61
    TCP: Interfaces\{361F4DF0-F3FF-4DE9-AA1E-9179A784B632} : DHCPNameServer = 192.168.1.1 24.25.227.55 209.18.47.61
    TCP: Interfaces\{361F4DF0-F3FF-4DE9-AA1E-9179A784B632}\7596649602F4469737375697 : DHCPNameServer = 10.0.1.1
    TCP: Interfaces\{CB4A34B9-6FBC-472D-BCAC-94C591C59CB3} : DHCPNameServer = 24.25.227.55 209.18.47.61 24.25.227.53
    Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
    Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    SSODL: WebCheck - <orphaned>
    mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\26.0.1410.43\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
    x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
    x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
    x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
    x64-Run: [TPwrMain] C:\Program Files (x86)\TOSHIBA\Power Saver\TPwrMain.EXE
    x64-Run: [TCrdMain] C:\Program Files (x86)\TOSHIBA\FlashCards\TCrdMain.exe
    x64-Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
    x64-Run: [RtHDVBg_Dolby] C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe /FORPCEE3
    x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
    x64-Run: [TosSENotify] C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe
    x64-Run: [TosVolRegulator] C:\Program Files\TOSHIBA\TosVolRegulator\TosVolRegulator.exe
    x64-Run: [TosNC] C:\Program Files (x86)\Toshiba\BulletinBoard\TosNcCore.exe
    x64-Run: [TosReelTimeMonitor] C:\Program Files (x86)\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
    x64-Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
    x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
    x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll
    x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
    x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
    x64-SSODL: WebCheck - <orphaned>
    .
    ================= FIREFOX ===================
    .
    FF - ProfilePath - C:\Users\richard\AppData\Roaming\Mozilla\Firefox\Profiles\vj544vvx.default\
    FF - prefs.js: browser.search.defaulturl -
    FF - prefs.js: browser.search.selectedEngine - Google
    FF - prefs.js: browser.startup.homepage - hxxps://login.yahoo.com/config/login_verify2?&.src=ym
    FF - prefs.js: network.proxy.type - 0
    FF - plugin: C:\PROGRA~2\MICROS~3\Office14\NPSPWRAP.DLL
    FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
    FF - plugin: C:\Program Files (x86)\Canon\Easy-PhotoPrint EX\NPEZFFPI.DLL
    FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.135\npGoogleUpdate3.dll
    FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
    FF - plugin: C:\Program Files (x86)\McAfee Security Scan\3.0.318\npMcAfeeMSS.dll
    FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\npctrlui.dll
    FF - plugin: C:\Program Files (x86)\MyScrapNook_12\bar\1.bin\NP12Stub.dll
    FF - plugin: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll
    FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
    FF - plugin: C:\Users\richard\AppData\Local\Google\Update\1.3.21.135\npGoogleUpdate3.dll
    FF - plugin: C:\Users\richard\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll
    FF - plugin: C:\Users\richard\AppData\Roaming\Mozilla\plugins\npgtpo3dautoplugin.dll
    FF - plugin: C:\Users\richard\AppData\Roaming\Mozilla\plugins\npo1d.dll
    FF - plugin: C:\windows\SysWOW64\Macromed\Flash\NPSWF32_11_6_602_180.dll
    FF - plugin: C:\windows\SysWOW64\npDeployJava1.dll
    FF - plugin: C:\windows\SysWOW64\npmproxy.dll
    FF - ExtSQL: 2013-03-11 13:34; 12ffxtbr@MyScrapNook_12.com; C:\Users\richard\AppData\Roaming\Mozilla\Firefox\Profiles\vj544vvx.default\extensions\12ffxtbr@MyScrapNook_12.com
    FF - ExtSQL: !HIDDEN! 2013-03-11 13:34; 12ffxtbr@MyScrapNook_12.com; C:\Program Files (x86)\MyScrapNook_12\bar\1.bin
    .
    ============= SERVICES / DRIVERS ===============
    .
    R1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928]
    R1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368]
    R2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCore64.exe [2012-7-11 140672]
    R2 AMD External Events Utility;AMD External Events Utility;C:\windows\System32\atiesrxx.exe [2012-3-12 204288]
    R2 atashost;WebEx Service Host for Support Center;C:\Windows\SysWOW64\atashost.exe [2012-8-6 43912]
    R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2012-1-4 822624]
    R2 GFNEXSrv;GFNEX Service;C:\windows\System32\GFNEXSrv.exe [2012-3-12 162824]
    R2 MyScrapNook_12Service;My Scrap NookService;C:\PROGRA~2\MYSCRA~2\bar\1.bin\12barsvc.exe [2013-3-11 42504]
    R2 Norton PC Checkup Application Launcher;Toshiba Laptop Checkup Application Launcher;C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.13.11\SymcPCCULaunchSvc.exe [2012-3-12 123320]
    R2 PCCUJobMgr;Common Client Job Manager Service;C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.13.11\ccSvcHst.exe [2012-3-12 126392]
    R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-1 508776]
    R2 Skype C2C Service;Skype C2C Service;C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe [2013-3-19 3289208]
    R3 PGEffect;Pangu effect driver;C:\windows\System32\drivers\PGEffect.sys [2012-3-12 38096]
    R3 RTL8167;Realtek 8167 NT Driver;C:\windows\System32\drivers\Rt64win7.sys [2012-3-12 413800]
    R3 RTL8192Ce;Realtek Wireless LAN 802.11n PCI-E NIC Driver;C:\windows\System32\drivers\rtl8192ce.sys [2012-3-12 1142376]
    R3 Sftfs;Sftfs;C:\windows\System32\drivers\Sftfslh.sys [2011-10-1 764264]
    R3 Sftplay;Sftplay;C:\windows\System32\drivers\Sftplaylh.sys [2011-10-1 268648]
    R3 Sftredir;Sftredir;C:\windows\System32\drivers\Sftredirlh.sys [2011-10-1 25960]
    R3 Sftvol;Sftvol;C:\windows\System32\drivers\Sftvollh.sys [2011-10-1 22376]
    R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-1 219496]
    R3 TMachInfo;TMachInfo;C:\Program Files (x86)\Toshiba\TOSHIBA Service Station\TMachInfo.exe [2012-3-12 57216]
    R3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\Toshiba\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2011-6-9 138152]
    S2 BackupStack;Computer Backup (MyPC Backup);C:\Program Files (x86)\MyPC Backup\BackupStack.exe [2013-3-18 32808]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
    S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-11-9 160944]
    S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
    S3 McComponentHostService;McAfee Security Scan Component Host Service;C:\Program Files (x86)\McAfee Security Scan\3.0.318\McCHSvc.exe [2013-2-5 235216]
    S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\windows\System32\drivers\RtsUStor.sys [2012-3-12 250984]
    S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
    S3 TsUsbGD;Remote Desktop Generic USB Device;C:\windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
    S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2012-4-12 1255736]
    S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
    .
    =============== Created Last 30 ================
    .
    2013-04-05 23:17:50 20480 ------w- C:\windows\svchost.exe
    2013-04-05 21:32:55 9311288 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{A81EA3A5-10B7-43E1-9833-CC275B59E96A}\mpengine.dll
    2013-04-05 12:02:06 -------- d-----w- C:\Users\richard\AppData\Roaming\Optimizer Pro
    2013-04-05 11:56:17 -------- d-----w- C:\Program Files (x86)\Optimizer Pro
    2013-04-05 11:56:04 -------- d-----w- C:\Program Files (x86)\Trojan SVCHOSTRemoval Tool (1)
    2013-04-05 11:33:56 -------- d-----w- C:\Program Files\SUPERAntiSpyware
    2013-04-05 09:20:28 -------- d-----w- C:\Program Files (x86)\MyPC Backup
    2013-04-05 09:20:14 81920 ----a-w- C:\windows\eSellerateControl350.dll
    2013-04-05 09:20:14 356352 ----a-w- C:\windows\eSellerateEngine.dll
    2013-04-05 09:20:14 274432 ----a-w- C:\windows\SysWow64\ssleay32.dll
    2013-04-05 09:20:14 1122304 ----a-w- C:\windows\SysWow64\libeay32.dll
    2013-04-05 09:20:13 -------- d-----w- C:\Program Files (x86)\Trojan Svchost Removal Tool
    2013-04-05 07:50:03 -------- d-----w- C:\Users\richard\AppData\Roaming\GoforFiles
    2013-04-05 07:36:22 -------- d-----w- C:\Users\richard\AppData\Roaming\SpeedyPC Software
    2013-04-05 07:36:22 -------- d-----w- C:\Users\richard\AppData\Roaming\DriverCure
    2013-04-05 07:36:03 -------- d-----w- C:\ProgramData\SpeedyPC Software
    2013-04-02 00:51:50 -------- d-----w- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
    2013-03-26 00:40:10 19968 ----a-w- C:\windows\System32\drivers\usb8023.sys
    2013-03-22 21:04:49 7680 ----a-w- C:\ProgramData\Microsoft\Windows\DRM\61C1.tmp
    2013-03-22 21:04:49 7680 ----a-w- C:\ProgramData\Microsoft\Windows\DRM\61B1.tmp
    2013-03-20 08:30:46 6066296 ----a-w- C:\Program Files (x86)\Mozilla Firefox\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}\components\SkypeFfComponent.dll
    2013-03-20 07:57:35 -------- d-----w- C:\db9389a0bcd9528f666cfc65
    2013-03-20 07:57:19 -------- d-----w- C:\Users\richard\AppData\Local\Supreme Savings
    2013-03-11 23:34:33 -------- d-----w- C:\Program Files (x86)\MyScrapNook_12
    .
    ==================== Find3M ====================
    .
    2013-03-13 04:54:32 73432 ----a-w- C:\windows\SysWow64\FlashPlayerCPLApp.cpl
    2013-03-13 04:54:32 693976 ----a-w- C:\windows\SysWow64\FlashPlayerApp.exe
    2013-03-12 11:10:56 282744 ------w- C:\windows\System32\MpSigStub.exe
    2013-02-12 05:45:24 135168 ----a-w- C:\windows\apppatch\AppPatch64\AcXtrnal.dll
    2013-02-12 05:45:22 350208 ----a-w- C:\windows\apppatch\AppPatch64\AcLayers.dll
    2013-02-12 05:45:22 308736 ----a-w- C:\windows\apppatch\AppPatch64\AcGenral.dll
    2013-02-12 05:45:22 111104 ----a-w- C:\windows\apppatch\AppPatch64\acspecfc.dll
    2013-02-12 04:48:31 474112 ----a-w- C:\windows\apppatch\AcSpecfc.dll
    2013-02-12 04:48:26 2176512 ----a-w- C:\windows\apppatch\AcGenral.dll
    2013-02-02 06:57:02 2312704 ----a-w- C:\windows\System32\jscript9.dll
    2013-02-02 06:47:24 1494528 ----a-w- C:\windows\System32\inetcpl.cpl
    2013-02-02 06:47:19 1392128 ----a-w- C:\windows\System32\wininet.dll
    2013-02-02 06:42:18 173056 ----a-w- C:\windows\System32\ieUnatt.exe
    2013-02-02 06:41:51 599040 ----a-w- C:\windows\System32\vbscript.dll
    2013-02-02 06:38:01 2382848 ----a-w- C:\windows\System32\mshtml.tlb
    2013-02-02 03:38:35 1800704 ----a-w- C:\windows\SysWow64\jscript9.dll
    2013-02-02 03:30:32 1427968 ----a-w- C:\windows\SysWow64\inetcpl.cpl
    2013-02-02 03:30:21 1129472 ----a-w- C:\windows\SysWow64\wininet.dll
    2013-02-02 03:26:47 142848 ----a-w- C:\windows\SysWow64\ieUnatt.exe
    2013-02-02 03:26:21 420864 ----a-w- C:\windows\SysWow64\vbscript.dll
    2013-02-02 03:23:28 2382848 ----a-w- C:\windows\SysWow64\mshtml.tlb
    .
    ============= FINISH: 14:40:50.91 ===============
  5. Sunrisheshell

    Sunrisheshell Newcomer, in training Topic Starter Posts: 56

    The first log is the one I should have 'zipped'? I don't know how to do that. :(
    These two logs are from the
  6. Sunrisheshell

    Sunrisheshell Newcomer, in training Topic Starter Posts: 56

    Malwarebytes Anti-Malware 1.70.0.1100
    www.malwarebytes.org

    Database version: v2013.04.05.03

    Windows 7 Service Pack 1 x64 NTFS
    Internet Explorer 9.0.8112.16421
    richard :: RICHARD-PC [administrator]

    4/5/2013 2:39:53 PM
    mbam-log-2013-04-05 (14-39-53).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 228926
    Time elapsed: 6 minute(s), 42 second(s)

    Memory Processes Detected: 1
    C:\Windows\svchost.exe (Trojan.Agent) -> 3152 -> Delete on reboot.

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 1
    C:\Windows\svchost.exe (Trojan.Agent) -> Delete on reboot.

    (end)
  7. Broni

    Broni Malware Annihilator Posts: 46,179   +251

    I don't see any AV program running..
    Why?
    That's the very first step from our preliminaries.
  8. Sunrisheshell

    Sunrisheshell Newcomer, in training Topic Starter Posts: 56

    I'm sorry! I read the directions and I ran the Malware and DDS dowload and posted the notepad.
  9. Sunrisheshell

    Sunrisheshell Newcomer, in training Topic Starter Posts: 56

    I have AV software but it doesn't seem do anything but check the system and then ask you to buy the program
  10. Sunrisheshell

    Sunrisheshell Newcomer, in training Topic Starter Posts: 56

    Okay, re-read, I thought I had AV running because I ran the Malware, so I am installing Avast now.
  11. Broni

    Broni Malware Annihilator Posts: 46,179   +251

    When done....

    Download TDSSKiller and save it to your desktop.
    • Extract (unzip) its contents to your desktop.
    • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
    • If an infected file is detected, the default action will be Cure, click on Continue.
    • If a suspicious file is detected, the default action will be Skip, click on Continue.
    • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
    • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
    • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
     
  12. Sunrisheshell

    Sunrisheshell Newcomer, in training Topic Starter Posts: 56

    It is still loading Avast. Should I 'scan' or just got to the next step (your last email)
  13. Sunrisheshell

    Sunrisheshell Newcomer, in training Topic Starter Posts: 56

    When I ran the TDSSKiller, Avast popped up from the bottom of the screen saying thread has been detected. Not sure what is happening with that. Ran the TDSSKiller, did prompted 'cure' and now reboot.
  14. Broni

    Broni Malware Annihilator Posts: 46,179   +251

    Did you let Avast finish it initial scan?
    You can't run two tools at the same time.
  15. Sunrisheshell

    Sunrisheshell Newcomer, in training Topic Starter Posts: 56

    Okay, so probably not and and here is what happened, Avast quarinteened the TDSSKiller and when I rebooted I now can't open the internet. I had to get on another computer. However, when I ran the Avast again and Malware the trojan didn't show up.
    Here is the message I am getting now when trying to open Yahoo Mail on internet so I could get your message. The message I am getting from the 'troubleshooting report' is 'The remote device or resource won't accept the connection' - The device or resource is not set up to accept connections on port 'The world wide web service HTTP'. Did I mess things up even more? I am on another computer with the infected laptop open.
  16. Sunrisheshell

    Sunrisheshell Newcomer, in training Topic Starter Posts: 56

    Okay, I just uninstalled Avast and was going to uninstall TDSKiller. I couldn't find TDSKiller in the programs on the control panel to uninstall. I opened firefox and this time it let me open my yahoo mail. I also ran Malware and it came up clean. I'll wait for you to advise. Thanks and sorry I am having a hard time with this!
  17. Sunrisheshell

    Sunrisheshell Newcomer, in training Topic Starter Posts: 56

    I also forgot to mention I do have the SuperAntiSpyware Professional Trial Version on my computer and just did a scan and it came up with 95 items - tracking objects.
  18. Broni

    Broni Malware Annihilator Posts: 46,179   +251

    [​IMG] Download RogueKiller on the desktop
    • Close all the running programs
    • Windows Vista/7 users: right click on RogueKiller.exe, click Run as Administrator
    • Otherwise just double-click on RogueKiller.exe
    • Pre-scan will start. Let it finish.
    • Click on SCAN button.
    • Wait until the Status box shows Scan Finished
    • Click on Delete.
    • Wait until the Status box shows Deleting Finished.
    • Click on Report and copy/paste the content of the Notepad into your next reply.
    • RKreport.txt could also be found on your desktop.
    • If more than one log is produced post all logs.
    • If RogueKiller has been blocked, do not hesitate to try a few times more. If really won't run, rename it to winlogon.exe (or winlogon.com) and try again

    [​IMG] Download Malwarebytes Anti-Rootkit (MBAR) from HERE
    • Unzip downloaded file.
    • Open the folder where the contents were unzipped and run mbar.exe
    • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
    • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
    • Wait while the system shuts down and the cleanup process is performed.
    • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
    • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt
  19. Sunrisheshell

    Sunrisheshell Newcomer, in training Topic Starter Posts: 56

    RogueKiller V8.5.4 [Mar 18 2013] by Tigzy
    mail : tigzyRK<at>gmail<dot>com
    Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/
    Website : http://tigzy.geekstogo.com/roguekiller.php
    Blog : http://tigzyrk.blogspot.com/

    Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
    Started in : Normal mode
    User : richard [Admin rights]
    Mode : Remove -- Date : 04/06/2013 11:46:48
    | ARK || FAK || MBR |

    ¤¤¤ Bad processes : 0 ¤¤¤

    ¤¤¤ Registry Entries : 3 ¤¤¤
    [RUN][SUSP PATH] HKUS\S-1-5-21-3202411548-521303384-3859612041-1001_Classes[...]\Run : {BD990F92-5D54-431B-83B4-CBA6B249D868} (rundll32 "C:\Users\richard\AppData\Local\Microsoft\{BD990F92-5D54-431B-83B4-CBA6B249D868}\vdylyd.dll",DllRegisterServerW) [x] -> DELETED
    [HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
    [HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)

    ¤¤¤ Particular Files / Folders: ¤¤¤

    ¤¤¤ Driver : [NOT LOADED] ¤¤¤

    ¤¤¤ HOSTS File: ¤¤¤
    --> C:\windows\system32\drivers\etc\hosts



    ¤¤¤ MBR Check: ¤¤¤

    +++++ PhysicalDrive0: Hitachi HTS543232A7A384 ATA Device +++++
    --- User ---
    [MBR] bb8815480b4049995f78ce33c908329c
    [BSP] dcfc4537725933b1ce39cacdd24e39f1 : Windows Vista MBR Code
    Partition table:
    0 - [ACTIVE] ACER (0x27) [VISIBLE] Offset (sectors): 2048 | Size: 1500 Mo
    1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 3074048 | Size: 288645 Mo
    2 - [XXXXXX] NTFS (0x17) [HIDDEN!] Offset (sectors): 594219008 | Size: 15099 Mo
    User = LL1 ... OK!
    User = LL2 ... OK!

    Finished : << RKreport[2]_D_04062013_02d1146.txt >>
    RKreport[1]_S_04062013_02d1143.txt ; RKreport[2]_D_04062013_02d1146.txt
  20. Sunrisheshell

    Sunrisheshell Newcomer, in training Topic Starter Posts: 56

    The MBar came back clean.
  21. Broni

    Broni Malware Annihilator Posts: 46,179   +251

    Good :)

    [​IMG] Create new restore point before proceeding with the next step....
    How to:
    - Windows 8: http://www.vikitech.com/11302/system-restore-windows-8
    - Windows 7: http://www.howtogeek.com/howto/3195/create-a-system-restore-point-in-windows-7/
    - Vista: http://www.howtogeek.com/howto/wind...tore-point-for-windows-vistas-system-restore/
    - XP: http://support.microsoft.com/kb/948247

    [​IMG] Please download ComboFix from Here, Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    • Never rename Combofix unless instructed.
    • Close any open browsers.
    • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
      If the connection is not there use restore point you created prior to running Combofix.
    • Double click on combofix.exe & follow the prompts.

    • NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
    • When finished, it will produce a report for you.
    • Please post the "C:\ComboFix.txt"
    **Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
    **Note 2 for AVG and CA Internet Security (Total Defense Internet Security) users: ComboFix will not run until AVG/CA Internet Security is uninstalled as a protective measure against the anti-virus. This is because AVG/CA Internet Security "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG/CA Internet Security cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG/CA Internet Security first.
    Use AppRemover to uninstall it: http://www.appremover.com/
    We can reinstall it when we're done with CF.
    **Note 3: If you receive an error "Illegal operation attempted on a registery key that has been marked for deletion", restart computer to fix the issue.
    **Note 4: Some infections may take some significant time to be cured. As long as your computer clock is running Combofix is still working. Be patient.


    Make sure, you re-enable your security programs, when you're done with Combofix.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    NOTE.
    If, for some reason, Combofix refuses to run, try the following...

    Delete Combofix file, download fresh one, but rename combofix.exe to your_name.exe BEFORE saving it to your desktop.
    Do NOT run it yet.
    Download Rkill (courtesy of BleepingComputer.com) to your desktop.
    There are 2 different versions. If one of them won't run then download and try to run the other one.
    You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

    rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
    iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

    Restart computer in safe mode

    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • Do not reboot until instructed.
    • If the tool does not run from any of the links provided, please let me know.

    When the scan is done Notepad will open with rKill.txt log.
    NOTE. rKill.txt log will also be present on your desktop.

    Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

    IF you had to run rKill post BOTH logs, rKill.txt and Combofix.txt.
  22. Sunrisheshell

    Sunrisheshell Newcomer, in training Topic Starter Posts: 56

    I took the Avast off because I couldn't open yahoo mail. Should I install another anti-virus? Is SuperAntiSpyware an anti-virus? I have been scanning using this and the Malware. Anyways, I'll wait for your replay. I am still getting re-routed on google to other web-sites. The computer isn't shutting down like before or showing an error when starting up or showing the trojan svchost.exe on the Malware scan anymore.
    Thank-you!
  23. Sunrisheshell

    Sunrisheshell Newcomer, in training Topic Starter Posts: 56

    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    I went to this site and don't see any of the ones I have. And not sure if I have any at this point. I was going to install Microsoft essentials earlier and didn't want to do anything else to mess up my computer. I have the Malware Malbytes and SuperAntiSpyware. Not sure if those have anything to do with the above. Thanks, just want to check in and make sure before I do anything else.
  24. Broni

    Broni Malware Annihilator Posts: 46,179   +251

    Run Combofix first and then (if the log looks good) we'll reinstall Avast.
    Don't do it yet.
  25. Sunrisheshell

    Sunrisheshell Newcomer, in training Topic Starter Posts: 56

    Okay, stuck on the 'restore point' too. I don't have a 'my computer' on the desktop. I can access the control panel from the windows icon. Windows 7. I don't see where you can access the 'properties.
    I have to check back later, I have to go run errands so I am going to hold on this next step until I hear back from you.
    Thank-you!


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