Inactive Trojan.zeroaccess infection help required :Z

[davidj23]

Hi DragonMaster!

Im very sorry for being inactive for so long I had a lot of things going on over the whole of september - unfortunately my computer went very bad and I am now working off a new one... a shame really being as though this infected system is only 6 months old! Still has the new stickers on the keypad and everything!

The Norton pop up stopped for a few days but then came back - this time a new message was coming up stating System Progressive Protection - its like some kind of fake virus scan that I never downloaded!

Ive been at a loss for ages and ive only been able to use this computer in safe mode because the virus just stops me from doing anything else in normal mode.

 

[Jay Pfoutz]

So, are we to start at point A again?

 

[davidj23]

[FONT=arial]Hi Dragonmaster – Thank you for your reply, I am sorry about all of this. I can start the process from your first reply to me on this thread – [/FONT]

[FONT=arial]1) First I will run ComboFix [/FONT]

[FONT=arial]2) Then aswMBR[/FONT]

[FONT=arial]3) Then Malwarebytes[/FONT]

[FONT=arial]4) Then ESET Scanner[/FONT]

[FONT=arial]5)Upload an OTL Report[/FONT]

[FONT=arial]6)Then finally clean up system restore[/FONT]

[FONT=arial]I will try this whole process again and then reply with all the reports and tell you how everything went. Let me know if you think this is the best course of action. Thank you.[/FONT]

 

[Jay Pfoutz]

Okay. Go ahead. Good luck.

 

[davidj23]

Thank you.

 

[Jay Pfoutz]

Cool (y)

 

[Jay Pfoutz]

Hello, are you still with us? Please update us with the state of your situation, so we know how to continue from here.

We'd still like to help. Topic marked inactive, until your return.