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Trying to remove virus, steps 1 & 2 of instructions failed

Discussion in 'Virus and Malware Removal' started by Vicki Easley, Dec 27, 2012.

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Page 3 of 3

  1. Broni Malware Annihilator Posts: 39,324   +175

    Broni, Dec 31, 2012
    #41

  2. Vicki Easley Newcomer, in training Posts: 35

    I am still working on the remaining steps. So far the computer is starting normally and appears ok. I was checking for Windows updates & it has a pop up box "problem reporting" that has been checking for solutions about the last 10 minutes. I am getting the following pop up messages:

    dell data safe local backup not working
    IAstorUI not working

    high cpu usage by iastordatamgrsvc.exe
    Vicki Easley, Dec 31, 2012
    #42

  3. Vicki Easley Newcomer, in training Posts: 35

    Malwarebytes Anti-Malware (Trial) 1.70.0.1100
    www.malwarebytes.org

    Database version: v2012.12.31.07

    Windows 7 Service Pack 1 x64 NTFS
    Internet Explorer 9.0.8112.16421
    Vicki :: VICKI-PC [administrator]

    Protection: Disabled

    12/31/2012 11:22:37 AM
    MBAM-log-2012-12-31 (11-29-54).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 213160
    Time elapsed: 6 minute(s), 58 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 3
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{F34C9277-6577-4DFF-B2D7-7D58092F272F} (PUP.Datamngr) -> No action taken.
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{F34C9277-6577-4DFF-B2D7-7D58092F272F} (PUP.Datamngr) -> No action taken.
    HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F34C9277-6577-4DFF-B2D7-7D58092F272F} (PUP.Datamngr) -> No action taken.

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)

    (end)
    Vicki Easley, Dec 31, 2012
    #43

  4. Broni Malware Annihilator Posts: 39,324   +175

    It says "No action taken".
    Re-run it, fix all issues and post new log.

    The good news is that previously present file is gone.
    Broni, Dec 31, 2012
    #44

  5. Vicki Easley Newcomer, in training Posts: 35

    Malwarebytes Anti-Malware (Trial) 1.70.0.1100
    www.malwarebytes.org

    Database version: v2012.12.31.07

    Windows 7 Service Pack 1 x64 NTFS
    Internet Explorer 9.0.8112.16421
    Vicki :: VICKI-PC [administrator]

    Protection: Disabled

    12/31/2012 11:42:11 AM
    mbam-log-2012-12-31 (11-42-11).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 213292
    Time elapsed: 7 minute(s), 22 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)

    (end)
    Vicki Easley, Dec 31, 2012
    #45

  6. Broni Malware Annihilator Posts: 39,324   +175

    Good :)

    You should be good to go :)
    Broni, Dec 31, 2012
    #46
     

  7. Vicki Easley Newcomer, in training Posts: 35

    I believe I have now completed everything instructed, should I uninstall ESET or leave it?
    Vicki Easley, Dec 31, 2012
    #47

  8. Vicki Easley Newcomer, in training Posts: 35

    Awesome! Thank you so much & happy new year :)
    Vicki Easley, Dec 31, 2012
    #48

  9. Broni Malware Annihilator Posts: 39,324   +175

    Same to you :)

    You can keep Eset for future use.
    Broni, Dec 31, 2012
    #49

  10. Vicki Easley Newcomer, in training Posts: 35

    Quick question: I am trying to clean up/uninstall old programs and found this in my list. Is this safe?

    obnoxious_saver installed on 12/30/12
    Vicki Easley, Dec 31, 2012
    #50

  11. Broni Malware Annihilator Posts: 39,324   +175

    Broni, Dec 31, 2012
    #51

  12. Vicki Easley Newcomer, in training Posts: 35

    Ok, thanks :)
    Vicki Easley, Dec 31, 2012
    #52

  13. Broni Malware Annihilator Posts: 39,324   +175

    [IMG]
    Broni, Dec 31, 2012
    #53
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