Trying to remove virus, steps 1 & 2 of instructions failed

Solved
By Vicki Easley
Dec 27, 2012
  1. Broni

    Broni Malware Annihilator Posts: 46,177   +251

    Always read my instructions carefully:
  2. Vicki Easley

    Vicki Easley Newcomer, in training Topic Starter Posts: 35

    Sorry about that, reports are below.

    OTL logfile created on: 12/29/2012 4:31:29 PM - Run 1
    OTL by OldTimer - Version 3.2.69.0 Folder = E:\
    64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
    Internet Explorer (Version = 9.0.8112.16421)
    Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

    1.97 Gb Total Physical Memory | 1.00 Gb Available Physical Memory | 50.77% Memory free
    3.93 Gb Paging File | 2.75 Gb Available in Paging File | 70.02% Paging File free
    Paging file location(s): ?:\pagefile.sys [binary data]

    %SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
    Drive C: | 286.61 Gb Total Space | 196.54 Gb Free Space | 68.58% Space Free | Partition Type: NTFS
    Drive E: | 3.83 Gb Total Space | 3.66 Gb Free Space | 95.57% Space Free | Partition Type: FAT32

    Computer Name: VICKI-PC | User Name: Vicki | Logged in as Administrator.
    Boot Mode: Normal | Scan Mode: All users | Quick Scan | Include 64bit Scans
    Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

    ========== Processes (SafeList) ==========

    PRC - [2012/12/29 14:13:46 | 000,602,112 | ---- | M] (OldTimer Tools) -- E:\OTL.exe
    PRC - [2012/09/29 08:26:26 | 000,499,352 | ---- | M] (RealNetworks, Inc.) -- c:\Program Files (x86)\Real\RealPlayer\realplay.exe
    PRC - [2012/09/29 08:26:13 | 000,296,096 | ---- | M] (RealNetworks, Inc.) -- C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe
    PRC - [2012/02/10 11:28:06 | 000,193,816 | ---- | M] (Microsoft Corporation.) -- C:\Program Files (x86)\Microsoft\BingBar\7.1.361.0\BBSvc.EXE
    PRC - [2011/08/18 07:05:54 | 002,751,808 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\STService.exe
    PRC - [2011/08/18 07:05:46 | 001,692,480 | ---- | M] (SoftThinks SAS) -- C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe
    PRC - [2011/08/01 09:56:48 | 000,460,096 | ---- | M] (SoftThinks - Dell) -- C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
    PRC - [2011/04/16 16:45:11 | 000,130,008 | R--- | M] (Symantec Corporation) -- C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\ccsvchst.exe
    PRC - [2010/10/12 13:56:40 | 000,979,328 | ---- | M] (SEIKO EPSON CORPORATION) -- C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe
    PRC - [2010/03/03 18:16:06 | 000,013,336 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
    PRC - [2010/03/03 18:16:04 | 000,284,696 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
    PRC - [2010/02/09 11:34:00 | 001,807,680 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe
    PRC - [2009/12/10 11:13:56 | 004,562,944 | ---- | M] () -- C:\Program Files (x86)\NETGEAR\WNA1100\WNA1100.exe
    PRC - [2009/11/27 12:04:44 | 000,278,528 | ---- | M] () -- C:\Program Files (x86)\NETGEAR\WNA1100\WifiSvc.exe
    PRC - [2009/10/23 11:31:44 | 000,401,920 | ---- | M] (Amazon.com) -- C:\Program Files (x86)\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderService.exe
    PRC - [2009/10/23 11:31:44 | 000,326,144 | ---- | M] (Amazon.com) -- C:\Program Files (x86)\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderTray.exe
    PRC - [2009/10/15 01:10:28 | 000,498,160 | ---- | M] () -- C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
    PRC - [2009/06/09 06:11:14 | 000,155,648 | ---- | M] (Stardock Corporation) -- C:\Program Files\Dell\DellDock\DockLogin.exe
    PRC - [2006/12/19 18:23:20 | 000,094,208 | ---- | M] (SEIKO EPSON CORPORATION) -- C:\Program Files (x86)\Common Files\EPSON\EBAPI\eEBSvc.exe


    ========== Modules (No Company Name) ==========

    MOD - [2012/11/15 05:55:54 | 001,051,136 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Management\66694f9192bd0dddc2eaf90fbcbcd555\System.Management.ni.dll
    MOD - [2012/11/15 05:55:45 | 000,452,608 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\IAStorUtil\3a7eb7595728baf4078ec5f97b44180c\IAStorUtil.ni.dll
    MOD - [2012/11/15 04:44:26 | 001,840,640 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Web.Services\eaf74b94f8d7de8b53ba3f0efbd0ccb5\System.Web.Services.ni.dll
    MOD - [2012/11/15 04:42:28 | 000,771,584 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Runtime.Remo#\413288993ff690e8251d2dbe32bee01f\System.Runtime.Remoting.ni.dll
    MOD - [2012/11/15 04:36:09 | 012,436,480 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\d040079bc7148afeca03c5abb6fc3c61\System.Windows.Forms.ni.dll
    MOD - [2012/11/15 04:34:30 | 001,591,808 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\4e80768a2d88c7a333e43cbb7a6c0705\System.Drawing.ni.dll
    MOD - [2012/11/15 04:26:31 | 005,452,800 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\25e672ea505e50ab058258ac72a54f02\System.Xml.ni.dll
    MOD - [2012/11/15 04:25:50 | 000,971,264 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Configuration\c64ca3678261c8ffcd9e7efd1af6ed54\System.Configuration.ni.dll
    MOD - [2012/11/15 04:25:48 | 007,988,736 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System\9dd758ac0bf7358ac6e4720610fcc63c\System.ni.dll
    MOD - [2012/11/15 04:24:51 | 011,493,376 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\187d7c66735c533de851c76384f86912\mscorlib.ni.dll
    MOD - [2011/11/01 23:26:32 | 000,087,912 | ---- | M] () -- C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
    MOD - [2011/11/01 23:26:12 | 001,242,472 | ---- | M] () -- C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
    MOD - [2011/08/18 07:05:54 | 002,751,808 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\STService.exe
    MOD - [2010/02/09 11:34:00 | 001,807,680 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe
    MOD - [2010/02/09 11:34:00 | 000,275,776 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Online\SdbShared.dll
    MOD - [2010/02/09 11:34:00 | 000,152,896 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Online\SdbShared.XmlSerializers.dll
    MOD - [2010/02/09 11:34:00 | 000,095,552 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Online\SdbUI.dll
    MOD - [2010/02/09 11:34:00 | 000,058,688 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Online\BalloonWindow.dll
    MOD - [2010/02/09 11:34:00 | 000,017,728 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Online\CppUtils.dll
    MOD - [2009/12/10 11:13:56 | 004,562,944 | ---- | M] () -- C:\Program Files (x86)\NETGEAR\WNA1100\WNA1100.exe
    MOD - [2009/10/23 11:31:44 | 000,038,912 | ---- | M] () -- C:\Program Files (x86)\Amazon\Amazon Games & Software Downloader\utility.dll
    MOD - [2009/10/15 01:10:28 | 000,498,160 | ---- | M] () -- C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
    MOD - [2009/08/28 16:50:18 | 000,282,624 | ---- | M] () -- C:\Program Files (x86)\NETGEAR\WNA1100\WifiSvcLib.dll


    ========== Services (SafeList) ==========

    SRV:64bit: - [2011/12/13 11:20:26 | 000,168,448 | ---- | M] (SEIKO EPSON CORPORATION) [Auto | Running] -- C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S50STB.EXE -- (EPSON_EB_RPCV4_04)
    SRV:64bit: - [2011/12/13 11:20:26 | 000,131,072 | ---- | M] (SEIKO EPSON CORPORATION) [Auto | Running] -- C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S50RPB.EXE -- (EPSON_PM_RPCV4_04)
    SRV:64bit: - [2011/06/09 13:01:00 | 000,555,392 | ---- | M] (SEIKO EPSON CORPORATION) [Auto | Running] -- C:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exe -- (EpsonCustomerParticipation)
    SRV:64bit: - [2010/09/22 17:10:10 | 000,057,184 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Program Files\Windows Live\Mesh\wlcrasvc.exe -- (wlcrasvc)
    SRV:64bit: - [2009/07/13 17:41:27 | 001,011,712 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
    SRV:64bit: - [2009/06/09 06:11:14 | 000,155,648 | ---- | M] (Stardock Corporation) [Auto | Running] -- C:\Program Files\Dell\DellDock\DockLogin.exe -- (DockLoginService)
    SRV - [2012/12/25 17:07:20 | 000,250,808 | ---- | M] (Adobe Systems Incorporated) [On_Demand | Stopped] -- C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe -- (AdobeFlashPlayerUpdateSvc)
    SRV - [2012/10/26 15:39:04 | 000,115,168 | ---- | M] (Mozilla Foundation) [On_Demand | Stopped] -- C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe -- (MozillaMaintenance)
    SRV - [2012/07/13 12:28:36 | 000,160,944 | R--- | M] (Skype Technologies) [Auto | Stopped] -- C:\Program Files (x86)\Skype\Updater\Updater.exe -- (SkypeUpdate)
    SRV - [2012/02/10 11:28:06 | 000,240,408 | ---- | M] (Microsoft Corporation.) [On_Demand | Stopped] -- C:\Program Files (x86)\Microsoft\BingBar\7.1.361.0\SeaPort.EXE -- (BBUpdate)
    SRV - [2012/02/10 11:28:06 | 000,193,816 | ---- | M] (Microsoft Corporation.) [Auto | Running] -- C:\Program Files (x86)\Microsoft\BingBar\7.1.361.0\BBSvc.EXE -- (BBSvc)
    SRV - [2011/08/18 07:05:46 | 001,692,480 | ---- | M] (SoftThinks SAS) [Auto | Running] -- C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe -- (SftService)
    SRV - [2011/04/16 16:45:11 | 000,130,008 | R--- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\ccSvcHst.exe -- (N360)
    SRV - [2010/11/30 19:04:45 | 000,016,680 | ---- | M] (Citrix Online, a division of Citrix Systems, Inc.) [On_Demand | Stopped] -- C:\Program Files (x86)\Citrix\GoToAssist\514\g2aservice.exe -- (GoToAssist)
    SRV - [2010/03/18 13:16:28 | 000,130,384 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)
    SRV - [2010/03/03 18:16:06 | 000,013,336 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe -- (IAStorDataMgrSvc)
    SRV - [2009/11/27 12:04:44 | 000,278,528 | ---- | M] () [Auto | Running] -- C:\Program Files (x86)\NETGEAR\WNA1100\WifiSvc.exe -- (WSWNA1100)
    SRV - [2009/11/05 16:10:22 | 000,954,368 | ---- | M] (Atheros Communications, Inc.) [On_Demand | Stopped] -- C:\Program Files (x86)\NETGEAR\WNA1100\jswpsapi.exe -- (jswpsapi)
    SRV - [2009/10/23 11:31:44 | 000,401,920 | ---- | M] (Amazon.com) [Auto | Running] -- C:\Program Files (x86)\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderService.exe -- (Amazon Download Agent)
    SRV - [2009/06/10 13:23:09 | 000,066,384 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)
    SRV - [2006/12/19 18:23:20 | 000,094,208 | ---- | M] (SEIKO EPSON CORPORATION) [Auto | Running] -- C:\Program Files (x86)\Common Files\EPSON\EBAPI\eEBSvc.exe -- (EpsonBidirectionalService)


    ========== Driver Services (SafeList) ==========

    DRV:64bit: - [2012/12/08 12:21:07 | 000,174,200 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\SYMEVENT64x86.SYS -- (SymEvent)
    DRV:64bit: - [2012/02/29 22:46:16 | 000,023,408 | ---- | M] (Microsoft Corporation) [Recognizer | Boot | Unknown] -- C:\Windows\SysNative\drivers\fs_rec.sys -- (Fs_Rec)
    DRV:64bit: - [2012/02/15 10:01:50 | 000,052,736 | ---- | M] (Apple, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\usbaapl64.sys -- (USBAAPL64)
    DRV:64bit: - [2011/04/20 17:37:49 | 000,386,168 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\N360x64\0502020.003\symnets.sys -- (SymNetS)
    DRV:64bit: - [2011/03/30 19:00:09 | 000,744,568 | R--- | M] (Symantec Corporation) [File_System | System | Running] -- C:\Windows\SysNative\drivers\N360x64\0502020.003\srtsp64.sys -- (SRTSP)
    DRV:64bit: - [2011/03/30 19:00:09 | 000,040,568 | R--- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\N360x64\0502020.003\srtspx64.sys -- (SRTSPX)
    DRV:64bit: - [2011/03/14 18:31:23 | 000,912,504 | R--- | M] (Symantec Corporation) [File_System | Boot | Running] -- C:\Windows\SysNative\drivers\N360x64\0502020.003\symefa64.sys -- (SymEFA)
    DRV:64bit: - [2011/03/10 22:41:12 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)
    DRV:64bit: - [2011/03/10 22:41:12 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)
    DRV:64bit: - [2011/01/26 22:47:10 | 000,450,680 | R--- | M] (Symantec Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\N360x64\0502020.003\symds64.sys -- (SymDS)
    DRV:64bit: - [2011/01/26 21:07:06 | 000,171,128 | R--- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\N360x64\0502020.003\ironx64.sys -- (SymIRON)
    DRV:64bit: - [2010/11/20 05:33:35 | 000,078,720 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)
    DRV:64bit: - [2010/11/20 03:07:05 | 000,059,392 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbFlt.sys -- (TsUsbFlt)
    DRV:64bit: - [2010/08/25 19:36:04 | 010,611,552 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\igdkmd64.sys -- (igfx)
    DRV:64bit: - [2010/08/20 19:59:12 | 000,034,152 | ---- | M] (GEAR Software Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\GEARAspiWDM.sys -- (GEARAspiWDM)
    DRV:64bit: - [2009/11/10 03:04:00 | 001,827,328 | ---- | M] (Atheros Communications, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\athurx.sys -- (athur)
    DRV:64bit: - [2009/07/30 19:58:42 | 000,236,544 | ---- | M] (Realtek ) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Rt64win7.sys -- (RTL8167)
    DRV:64bit: - [2009/07/13 17:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)
    DRV:64bit: - [2009/07/13 17:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)
    DRV:64bit: - [2009/07/13 17:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)
    DRV:64bit: - [2009/07/09 01:00:00 | 000,055,280 | ---- | M] (Sonic Solutions) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\PxHlpa64.sys -- (PxHlpa64)
    DRV:64bit: - [2009/06/10 12:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)
    DRV:64bit: - [2009/06/10 12:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)
    DRV:64bit: - [2009/06/10 12:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)
    DRV:64bit: - [2009/06/10 12:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)
    DRV:64bit: - [2009/06/04 18:54:36 | 000,408,600 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\iaStor.sys -- (iaStor)
    DRV:64bit: - [2009/05/26 04:13:10 | 000,138,752 | ---- | M] (Intel(R) Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\IntcHdmi.sys -- (IntcHdmiAddService)
    DRV:64bit: - [2008/05/15 02:28:00 | 000,026,624 | ---- | M] (Atheros Communications, Inc.) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\jswpslwfx.sys -- (JSWPSLWF)
    DRV:64bit: - [2007/01/19 18:24:24 | 000,025,312 | ---- | M] (Windows (R) Codename Longhorn DDK provider) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\SCMNdisP.sys -- (SCMNdisP)
    DRV:64bit: - [2006/11/01 10:51:00 | 000,151,656 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\WimFltr.sys -- (WimFltr)
    DRV - [2012/12/29 11:09:19 | 002,084,000 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.1.0.29\Definitions\VirusDefs\20121228.023\ex64.sys -- (NAVEX15)
    DRV - [2012/12/29 11:09:19 | 000,484,512 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys -- (eeCtrl)
    DRV - [2012/12/29 11:09:19 | 000,138,912 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys -- (EraserUtilRebootDrv)
    DRV - [2012/12/29 11:09:19 | 000,126,112 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.1.0.29\Definitions\VirusDefs\20121228.023\eng64.sys -- (NAVENG)
    DRV - [2012/12/05 03:06:50 | 000,513,184 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.1.0.29\Definitions\IPSDefs\20121228.001\IDSviA64.sys -- (IDSVia64)
    DRV - [2012/11/30 00:48:34 | 001,384,608 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.1.0.29\Definitions\BASHDefs\20121130.005\BHDrvx64.sys -- (BHDrvx64)
    DRV - [2009/07/13 17:19:10 | 000,019,008 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysWOW64\drivers\wimmount.sys -- (WIMMount)
  3. Vicki Easley

    Vicki Easley Newcomer, in training Topic Starter Posts: 35

    ========== Standard Registry (SafeList) ==========


    ========== Internet Explorer ==========

    IE:64bit: - HKLM\..\SearchScopes,DefaultScope =
    IE:64bit: - HKLM\..\SearchScopes\{15B7FADD-3295-4405-B6C7-5D1A50F5CF82}: "URL" = http://www.bing.com/search?q={searchTerms}&form=DLCDF8&pc=MDDC&src=IE-SearchBox
    IE:64bit: - HKLM\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.com/search?q={sea...putEncoding}&oe={outputEncoding}&sourceid=ie7
    IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    IE - HKLM\..\SearchScopes,DefaultScope =
    IE - HKLM\..\SearchScopes\{6403FFDA-F8F0-4C1A-BCDD-FB468905F85D}: "URL" = http://www.bing.com/search?q={searchTerms}&form=DLCDF8&pc=MDDC&src=IE-SearchBox
    IE - HKLM\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.com/search?q={sea...putEncoding}&oe={outputEncoding}&sourceid=ie7


    IE - HKU\.DEFAULT\..\SearchScopes,DefaultScope =
    IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

    IE - HKU\S-1-5-18\..\SearchScopes,DefaultScope =
    IE - HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

    IE - HKU\S-1-5-19\SOFTWARE\Microsoft\Internet Explorer\Main,Search Bar = http://search.msn.com/spbasic.htm
    IE - HKU\S-1-5-19\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com/avcenter/fix_homepage
    IE - HKU\S-1-5-19\..\SearchScopes,DefaultScope =

    IE - HKU\S-1-5-20\SOFTWARE\Microsoft\Internet Explorer\Main,Search Bar = http://search.msn.com/spbasic.htm
    IE - HKU\S-1-5-20\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com/avcenter/fix_homepage
    IE - HKU\S-1-5-20\..\SearchScopes,DefaultScope =

    IE - HKU\S-1-5-21-455381835-2594386958-2642412177-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com
    IE - HKU\S-1-5-21-455381835-2594386958-2642412177-1000\..\SearchScopes,DefaultScope =
    IE - HKU\S-1-5-21-455381835-2594386958-2642412177-1000\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.com/search?q={sea...putEncoding}&sourceid=ie7&rlz=1I7ADSA_enUS409
    IE - HKU\S-1-5-21-455381835-2594386958-2642412177-1000\..\SearchScopes\{A59C167F-298F-30E1-8F0D-B7ED3F450647}: "URL" = http://www.startnow.com/s/?q={searc...e480&browser=IE&os=win&os_version=6.1-x64-SP0
    IE - HKU\S-1-5-21-455381835-2594386958-2642412177-1000\..\SearchScopes\{CDB13F33-CE80-42E3-A405-CA657792C500}: "URL" = http://search.conduit.com/ResultsExt.aspx?q={searchTerms}&SearchSource=4&ctid=CT2260173
    IE - HKU\S-1-5-21-455381835-2594386958-2642412177-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
    IE - HKU\S-1-5-21-455381835-2594386958-2642412177-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local

    ========== FireFox ==========

    FF - prefs.js..extensions.enabledAddons: {d40f5e7b-d2cf-4856-b441-cc613eeffbe3}:1.68
    FF - prefs.js..extensions.enabledAddons: {1FD91A9C-410C-4090-BBCC-55D3450EF433}:1.0
    FF - prefs.js..extensions.enabledAddons: {0153E448-190B-4987-BDE1-F256CADA672F}:15.0.6
    FF - user.js - File not found

    FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF64_11_5_502_135.dll File not found
    FF:64bit: - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin: C:\Program Files\Java\jre6\bin\new_plugin\npjp2.dll (Sun Microsystems, Inc.)
    FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
    FF:64bit: - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\5.1.10411.0\npctrl.dll ( Microsoft Corporation)
    FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_5_502_135.dll ()
    FF - HKLM\Software\MozillaPlugins\@adobe.com/ShockwavePlayer: C:\Windows\system32\Adobe\Director\np32dsw.dll (Adobe Systems, Inc.)
    FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=: File not found
    FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=1.0: C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
    FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npjp2.dll (Sun Microsystems, Inc.)
    FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
    FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\npctrl.dll ( Microsoft Corporation)
    FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=14.0.8081.0709: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
    FF - HKLM\Software\MozillaPlugins\@real.com/nppl3260;version=15.0.6.14: c:\program files (x86)\real\realplayer\Netscape6\nppl3260.dll (RealNetworks, Inc.)
    FF - HKLM\Software\MozillaPlugins\@real.com/nprjplug;version=15.0.6.14: c:\program files (x86)\real\realplayer\Netscape6\nprjplug.dll (RealNetworks, Inc.)
    FF - HKLM\Software\MozillaPlugins\@real.com/nprpchromebrowserrecordext;version=15.0.6.14: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprpchromebrowserrecordext.dll (RealNetworks, Inc.)
    FF - HKLM\Software\MozillaPlugins\@real.com/nprphtml5videoshim;version=15.0.6.14: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprphtml5videoshim.dll (RealNetworks, Inc.)
    FF - HKLM\Software\MozillaPlugins\@real.com/nprpplugin;version=15.0.6.14: c:\program files (x86)\real\realplayer\Netscape6\nprpplugin.dll (RealPlayer)
    FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files (x86)\Google\Update\1.3.21.123\npGoogleUpdate3.dll (Google Inc.)
    FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files (x86)\Google\Update\1.3.21.123\npGoogleUpdate3.dll (Google Inc.)
    FF - HKCU\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Users\Vicki\AppData\Local\Google\Update\1.3.21.123\npGoogleUpdate3.dll (Google Inc.)
    FF - HKCU\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Users\Vicki\AppData\Local\Google\Update\1.3.21.123\npGoogleUpdate3.dll (Google Inc.)
    FF - HKCU\Software\MozillaPlugins\@unity3d.com/UnityPlayer,version=1.0: C:\Users\Vicki\AppData\LocalLow\Unity\WebPlayer\loader\npUnity3D32.dll (Unity Technologies ApS)
    FF - HKCU\Software\MozillaPlugins\amazon.com/AmazonMP3DownloaderPlugin: C:\Program Files (x86)\Amazon\MP3 Downloader\npAmazonMP3DownloaderPlugin10171.dll (Amazon.com, Inc.)

    FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\superfish@superfish.com: C:\ProgramDataMozilla\Extensions\superfish@superfish.com [2011/06/02 17:39:59 | 000,000,000 | ---D | M]
    FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{22119944-ED35-4ab1-910B-E619EA06A115}: C:\Program Files (x86)\Siber Systems\AI RoboForm\Firefox [2012/05/23 19:23:52 | 000,000,000 | ---D | M]
    FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{0153E448-190B-4987-BDE1-F256CADA672F}: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\Firefox\Ext [2012/12/27 15:57:14 | 000,000,000 | ---D | M]
    FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{BBDA0591-3099-440a-AA10-41764D9DB4DB}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.1.0.29\IPSFFPlgn\ [2012/12/29 16:27:55 | 000,000,000 | ---D | M]
    FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.1.0.29\coFFPlgn_2011_7_10_1 [2012/12/29 16:27:45 | 000,000,000 | ---D | M]
    FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 16.0.2\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components [2012/10/26 15:39:08 | 000,000,000 | ---D | M]
    FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 16.0.2\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins [2012/10/26 15:38:59 | 000,000,000 | ---D | M]
    FF - HKEY_CURRENT_USER\software\mozilla\Mozilla Firefox 16.0.2\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components [2012/10/26 15:39:08 | 000,000,000 | ---D | M]
    FF - HKEY_CURRENT_USER\software\mozilla\Mozilla Firefox 16.0.2\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins [2012/10/26 15:38:59 | 000,000,000 | ---D | M]

    [2012/11/07 19:15:03 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Vicki\AppData\Roaming\Mozilla\Extensions
    [2012/12/29 16:23:10 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Vicki\AppData\Roaming\Mozilla\Firefox\Profiles\5uwdrdz5.default\extensions
    [2012/01/23 10:23:35 | 000,138,614 | ---- | M] () (No name found) -- C:\Users\Vicki\AppData\Roaming\Mozilla\Firefox\Profiles\5uwdrdz5.default\extensions\{d40f5e7b-d2cf-4856-b441-cc613eeffbe3}.xpi
    [2011/06/02 17:40:16 | 000,002,265 | ---- | M] () -- C:\Users\Vicki\AppData\Roaming\Mozilla\Firefox\Profiles\5uwdrdz5.default\searchplugins\bing-zugo.xml
    [2012/11/07 19:15:03 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files (x86)\Mozilla Firefox\extensions
    File not found (No name found) -- C:\PROGRAM FILES (X86)\SEARCH RESULTS TOOLBAR\DATAMNGR\FIREFOXEXTENSION
    [2012/12/27 15:57:14 | 000,000,000 | ---D | M] (RealPlayer Browser Record Plugin) -- C:\PROGRAMDATA\REAL\REALPLAYER\BROWSERRECORDPLUGIN\FIREFOX\EXT
    [2012/10/26 15:39:08 | 000,261,600 | ---- | M] (Mozilla Foundation) -- C:\Program Files (x86)\mozilla firefox\components\browsercomps.dll
    [2012/03/29 03:52:06 | 000,466,944 | ---- | M] (Catalina Marketing Corporation) -- C:\Program Files (x86)\mozilla firefox\plugins\NPcol400.dll
    [2012/06/20 08:54:54 | 000,091,584 | ---- | M] (Coupons, Inc.) -- C:\Program Files (x86)\mozilla firefox\plugins\npCouponPrinter.dll
    [2012/06/20 08:54:56 | 000,091,584 | ---- | M] (Coupons, Inc.) -- C:\Program Files (x86)\mozilla firefox\plugins\npMozCouponPrinter.dll
    [2012/09/29 08:26:36 | 000,129,176 | ---- | M] (RealPlayer) -- C:\Program Files (x86)\mozilla firefox\plugins\nprpplugin.dll
    [2012/08/30 15:52:26 | 000,002,465 | ---- | M] () -- C:\Program Files (x86)\mozilla firefox\searchplugins\bing.xml
    [2010/01/01 00:00:00 | 000,002,252 | ---- | M] () -- C:\Program Files (x86)\mozilla firefox\searchplugins\bing.xml.old
    [2012/10/20 18:42:16 | 000,002,058 | ---- | M] () -- C:\Program Files (x86)\mozilla firefox\searchplugins\twitter.xml

    ========== Chrome ==========

    CHR - homepage: http://www.searchnu.com/406
    CHR - default_search_provider: ()
    CHR - default_search_provider: search_url =
    CHR - default_search_provider: suggest_url =
    CHR - homepage: http://www.searchnu.com/406
    CHR - Extension: No name found = C:\Users\Vicki\AppData\Local\Google\Chrome\User Data\Default\Extensions\aciahcmjmecflokailenpkdchphgkefd\2.1.1_0\
    CHR - Extension: No name found = C:\Users\Vicki\AppData\Local\Google\Chrome\User Data\Default\Extensions\mcbkbpnkkkipelfledbfocopglifcfmi\2.2_0\

    O1 HOSTS File: ([2012/12/29 12:29:01 | 000,000,027 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts
    O1 - Hosts: 127.0.0.1 localhost
    O2:64bit: - BHO: (RoboForm Toolbar Helper) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform-x64.dll (Siber Systems Inc.)
    O2:64bit: - BHO: (Google Toolbar Helper) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
    O2 - BHO: (RealPlayer Download and Record Plugin for Internet Explorer) - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll (RealPlayer)
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
    O2 - BHO: (Symantec NCO BHO) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\coieplg.dll (Symantec Corporation)
    O2 - BHO: (Symantec Intrusion Prevention) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\ips\ipsbho.dll (Symantec Corporation)
    O2 - BHO: (RoboForm Toolbar Helper) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll (Siber Systems Inc.)
    O2 - BHO: (Bing Bar Helper) - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\7.1.361.0\BingExt.dll (Microsoft Corporation.)
    O2 - BHO: (Search-Results Toolbar) - {f34c9277-6577-4dff-b2d7-7d58092f272f} - C:\PROGRA~2\SEARCH~1\Datamngr\SRTOOL~1\searchresultsDx.dll File not found
    O3:64bit: - HKLM\..\Toolbar: (Google Toolbar) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
    O3:64bit: - HKLM\..\Toolbar: (&RoboForm Toolbar) - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform-x64.dll (Siber Systems Inc.)
    O3 - HKLM\..\Toolbar: (&RoboForm Toolbar) - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll (Siber Systems Inc.)
    O3 - HKLM\..\Toolbar: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\5.2.2.3\coieplg.dll (Symantec Corporation)
    O3 - HKLM\..\Toolbar: (Bing Bar) - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\Microsoft\BingBar\7.1.361.0\BingExt.dll (Microsoft Corporation.)
    O3 - HKLM\..\Toolbar: (Search-Results Toolbar) - {f34c9277-6577-4dff-b2d7-7d58092f272f} - C:\PROGRA~2\SEARCH~1\Datamngr\SRTOOL~1\searchresultsDx.dll File not found
    O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
    O3 - HKU\S-1-5-21-455381835-2594386958-2642412177-1000\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found.
    O3:64bit: - HKU\S-1-5-21-455381835-2594386958-2642412177-1000\..\Toolbar\WebBrowser: (Google Toolbar) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
    O3:64bit: - HKU\S-1-5-21-455381835-2594386958-2642412177-1000\..\Toolbar\WebBrowser: (&RoboForm Toolbar) - {724D43A0-0D85-11D4-9908-00400523E39A} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform-x64.dll (Siber Systems Inc.)
    O3 - HKU\S-1-5-21-455381835-2594386958-2642412177-1000\..\Toolbar\WebBrowser: (&RoboForm Toolbar) - {724D43A0-0D85-11D4-9908-00400523E39A} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll (Siber Systems Inc.)
    O4:64bit: - HKLM..\Run: [HotKeysCmds] C:\Windows\SysNative\hkcmd.exe (Intel Corporation)
    O4:64bit: - HKLM..\Run: [IgfxTray] C:\Windows\SysNative\igfxtray.exe (Intel Corporation)
    O4:64bit: - HKLM..\Run: [Persistence] C:\Windows\SysNative\igfxpers.exe (Intel Corporation)
    O4:64bit: - HKLM..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe (Realtek Semiconductor)
    O4 - HKLM..\Run: [] File not found
    O4 - HKLM..\Run: [AmazonGSDownloaderTray] C:\Program Files (x86)\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderTray.exe (Amazon.com)
    O4 - HKLM..\Run: [APSDaemon] C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe (Apple Inc.)
    O4 - HKLM..\Run: [Dell DataSafe Online] C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe ()
    O4 - HKLM..\Run: [Desktop Disc Tool] c:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe ()
    O4 - HKLM..\Run: [EEventManager] C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe (SEIKO EPSON CORPORATION)
    O4 - HKLM..\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe (Intel Corporation)
    O4 - HKLM..\Run: [TkBellExe] c:\program files (x86)\real\realplayer\Update\realsched.exe (RealNetworks, Inc.)
    O4 - HKU\S-1-5-21-455381835-2594386958-2642412177-1000..\Run: [RoboForm] C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe (Siber Systems)
    O4 - HKLM..\RunOnce: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe (Dell)
    O4 - Startup: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk = File not found
    O4 - Startup: C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk = File not found
    O4 - Startup: C:\Users\Vicki\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock.lnk = File not found
    O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
    O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
    O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
    O7 - HKU\.DEFAULT\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O7 - HKU\S-1-5-18\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O7 - HKU\S-1-5-19\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O7 - HKU\S-1-5-20\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O7 - HKU\S-1-5-21-455381835-2594386958-2642412177-1000\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O7 - HKU\S-1-5-21-455381835-2594386958-2642412177-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
    O8:64bit: - Extra context menu item: Customize Menu - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html ()
    O8:64bit: - Extra context menu item: Fill Forms - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboFormComFillForms.html ()
    O8:64bit: - Extra context menu item: Save Forms - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboFormComSavePass.html ()
    O8:64bit: - Extra context menu item: Show RoboForm Toolbar - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html ()
    O8 - Extra context menu item: Customize Menu - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html ()
    O8 - Extra context menu item: Fill Forms - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboFormComFillForms.html ()
    O8 - Extra context menu item: Save Forms - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboFormComSavePass.html ()
    O8 - Extra context menu item: Show RoboForm Toolbar - C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html ()
    O9:64bit: - Extra Button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform-x64.dll (Siber Systems Inc.)
    O9:64bit: - Extra 'Tools' menuitem : Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform-x64.dll (Siber Systems Inc.)
    O9:64bit: - Extra Button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform-x64.dll (Siber Systems Inc.)
    O9:64bit: - Extra 'Tools' menuitem : Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform-x64.dll (Siber Systems Inc.)
    O9:64bit: - Extra Button: Show Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform-x64.dll (Siber Systems Inc.)
    O9:64bit: - Extra 'Tools' menuitem : Show RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform-x64.dll (Siber Systems Inc.)
    O9 - Extra Button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll (Siber Systems Inc.)
    O9 - Extra 'Tools' menuitem : Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll (Siber Systems Inc.)
    O9 - Extra Button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll (Siber Systems Inc.)
    O9 - Extra 'Tools' menuitem : Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll (Siber Systems Inc.)
    O9 - Extra Button: Show Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll (Siber Systems Inc.)
    O9 - Extra 'Tools' menuitem : Show RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll (Siber Systems Inc.)
    O10:64bit: - NameSpace_Catalog5\Catalog_Entries64\000000000007 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
    O10 - NameSpace_Catalog5\Catalog_Entries\000000000007 [] - C:\Program Files (x86)\Bonjour\mdnsNSP.dll (Apple Inc.)
    O13 - gopher Prefix: missing
    O16:64bit: - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab (Java Plug-in 1.6.0_21)
    O16:64bit: - DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab (Java Plug-in 1.6.0_21)
    O16:64bit: - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab (Java Plug-in 1.6.0_21)
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab (Shockwave ActiveX Control)
    O16 - DPF: {233C1507-6A77-46A4-9443-F871F945D258} http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab (Shockwave ActiveX Control)
    O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab (Java Plug-in 1.6.0_21)
    O16 - DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab (Java Plug-in 1.6.0_21)
    O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab (Java Plug-in 1.6.0_21)
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.0.1 205.171.3.25
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{A744925B-83E8-427E-B215-35B02AB715B0}: DhcpNameServer = 192.168.0.1 205.171.3.25
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{C01CE959-D1CE-490F-80EF-7352547454F0}: DhcpNameServer = 192.168.0.1 205.171.3.25
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{F435D175-019A-42F2-BDE9-D82956ADC9B7}: DhcpNameServer = 192.168.1.254
    O18:64bit: - Protocol\Handler\livecall - No CLSID value found
    O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
    O18:64bit: - Protocol\Handler\msnim - No CLSID value found
    O18:64bit: - Protocol\Handler\skype4com - No CLSID value found
    O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
    O18 - Protocol\Handler\skype4com {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll (Skype Technologies)
    O20:64bit: - HKLM Winlogon: Shell - (Explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
    O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
    O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
    O20 - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysWOW64\userinit.exe (Microsoft Corporation)
    O20:64bit: - Winlogon\Notify\GoToAssist: DllName - (C:\Program Files (x86)\Citrix\GoToAssist\514\G2AWinLogon_x64.dll) - File not found
    O20:64bit: - Winlogon\Notify\igfxcui: DllName - (igfxdev.dll) - C:\Windows\SysNative\igfxdev.dll (Intel Corporation)
    O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
    O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
    O32 - HKLM CDRom: AutoRun - 1
    O34 - HKLM BootExecute: (autocheck autochk *)
    O35:64bit: - HKLM\..comfile [open] -- "%1" %*
    O35:64bit: - HKLM\..exefile [open] -- "%1" %*
    O35 - HKLM\..comfile [open] -- "%1" %*
    O35 - HKLM\..exefile [open] -- "%1" %*
    O35 - HKU\S-1-5-21-455381835-2594386958-2642412177-1000..exefile [open] -- "%1" %*
    O37:64bit: - HKLM\...com [@ = ComFile] -- "%1" %*
    O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
    O37 - HKLM\...com [@ = ComFile] -- "%1" %*
    O37 - HKLM\...exe [@ = exefile] -- "%1" %*
    O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
    O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
    O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)

    ========== Files/Folders - Created Within 30 Days ==========

    [2012/12/29 12:39:25 | 000,000,000 | ---D | C] -- C:\Windows\temp
    [2012/12/29 12:29:06 | 000,000,000 | ---D | C] -- C:\$RECYCLE.BIN
    [2012/12/29 11:53:44 | 000,518,144 | ---- | C] (SteelWerX) -- C:\Windows\SWREG.exe
    [2012/12/29 11:53:44 | 000,406,528 | ---- | C] (SteelWerX) -- C:\Windows\SWSC.exe
    [2012/12/29 11:53:44 | 000,060,416 | ---- | C] (NirSoft) -- C:\Windows\NIRCMD.exe
    [2012/12/29 11:53:02 | 000,000,000 | ---D | C] -- C:\Qoobox
    [2012/12/29 11:46:57 | 000,000,000 | ---D | C] -- C:\Windows\erdnt
    [2012/12/27 18:52:07 | 000,000,000 | ---D | C] -- C:\Users\Vicki\Desktop\RK_Quarantine
    [2012/12/26 20:35:43 | 000,000,000 | ---D | C] -- C:\Users\Vicki\AppData\Roaming\Malwarebytes
    [2012/12/26 20:33:29 | 000,000,000 | ---D | C] -- C:\FRST
    [2012/12/26 20:32:03 | 000,000,000 | ---D | C] -- C:\ProgramData\Malwarebytes
    [2012/12/26 20:31:53 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Malwarebytes' Anti-Malware
    [2012/12/08 12:56:23 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Common Files\Symantec Shared
    [2012/12/08 12:21:07 | 000,174,200 | ---- | C] (Symantec Corporation) -- C:\Windows\SysNative\drivers\SYMEVENT64x86.SYS
    [2012/12/08 12:21:07 | 000,000,000 | ---D | C] -- C:\Program Files\Symantec
    [2012/12/08 12:20:24 | 000,000,000 | R--D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Norton 360
    [2012/12/08 12:20:24 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Norton 360
    [2012/12/08 12:04:07 | 000,000,000 | ---D | C] -- C:\ProgramData\NortonRnR
    [2012/12/05 20:38:10 | 000,000,000 | ---D | C] -- C:\ProgramData\PCSettings
    [1 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ]
    [1 C:\Users\Vicki\Desktop\*.tmp files -> C:\Users\Vicki\Desktop\*.tmp -> ]

    ========== Files - Modified Within 30 Days ==========

    [2012/12/29 16:36:54 | 000,014,240 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
    [2012/12/29 16:36:54 | 000,014,240 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
    [2012/12/29 16:35:28 | 000,000,908 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-455381835-2594386958-2642412177-1000UA.job
    [2012/12/29 16:28:17 | 000,000,892 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
    [2012/12/29 16:28:04 | 000,000,402 | ---- | M] () -- C:\Windows\tasks\FreeFileViewerUpdateChecker.job
    [2012/12/29 16:27:18 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
    [2012/12/29 16:26:41 | 1583,079,424 | -HS- | M] () -- C:\hiberfil.sys
    [2012/12/29 16:05:04 | 000,000,830 | ---- | M] () -- C:\Windows\tasks\Adobe Flash Player Updater.job
    [2012/12/29 15:45:14 | 000,000,896 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
    [2012/12/29 12:29:01 | 000,000,027 | ---- | M] () -- C:\Windows\SysNative\drivers\etc\hosts
    [2012/12/29 11:26:54 | 000,002,339 | ---- | M] () -- C:\Users\Public\Desktop\Norton 360.lnk
    [2012/12/29 11:26:10 | 000,310,896 | ---- | M] () -- C:\Windows\SysNative\FNTCACHE.DAT
    [2012/12/29 11:26:00 | 002,315,774 | ---- | M] () -- C:\Windows\SysNative\drivers\N360x64\0502020.003\Cat.DB
    [2012/12/27 17:49:24 | 000,758,784 | ---- | M] () -- C:\Users\Vicki\Desktop\RogueKiller.exe
    [2012/12/25 19:35:04 | 000,000,856 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-455381835-2594386958-2642412177-1000Core.job
    [2012/12/08 12:21:07 | 000,174,200 | ---- | M] (Symantec Corporation) -- C:\Windows\SysNative\drivers\SYMEVENT64x86.SYS
    [2012/12/08 12:21:07 | 000,007,488 | ---- | M] () -- C:\Windows\SysNative\drivers\SYMEVENT64x86.CAT
    [2012/12/08 12:21:07 | 000,000,855 | ---- | M] () -- C:\Windows\SysNative\drivers\SYMEVENT64x86.INF
    [2012/12/08 11:58:10 | 000,726,444 | ---- | M] () -- C:\Windows\SysNative\PerfStringBackup.INI
    [2012/12/08 11:58:10 | 000,624,162 | ---- | M] () -- C:\Windows\SysNative\perfh009.dat
    [2012/12/08 11:58:10 | 000,106,538 | ---- | M] () -- C:\Windows\SysNative\perfc009.dat
    [2012/11/29 22:36:23 | 000,046,613 | ---- | M] () -- C:\Users\Vicki\Desktop\Sweeping101-eBook.pdf
    [1 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ]
    [1 C:\Users\Vicki\Desktop\*.tmp files -> C:\Users\Vicki\Desktop\*.tmp -> ]

    ========== Files Created - No Company Name ==========

    [2012/12/29 11:53:44 | 000,256,000 | ---- | C] () -- C:\Windows\PEV.exe
    [2012/12/29 11:53:44 | 000,208,896 | ---- | C] () -- C:\Windows\MBR.exe
    [2012/12/29 11:53:44 | 000,098,816 | ---- | C] () -- C:\Windows\sed.exe
    [2012/12/29 11:53:44 | 000,080,412 | ---- | C] () -- C:\Windows\grep.exe
    [2012/12/29 11:53:44 | 000,068,096 | ---- | C] () -- C:\Windows\zip.exe
    [2012/12/27 18:52:53 | 000,758,784 | ---- | C] () -- C:\Users\Vicki\Desktop\RogueKiller.exe
    [2012/12/08 12:21:07 | 000,007,488 | ---- | C] () -- C:\Windows\SysNative\drivers\SYMEVENT64x86.CAT
    [2012/12/08 12:21:07 | 000,000,855 | ---- | C] () -- C:\Windows\SysNative\drivers\SYMEVENT64x86.INF
    [2012/12/08 12:21:01 | 000,002,339 | ---- | C] () -- C:\Users\Public\Desktop\Norton 360.lnk
    [2012/11/29 22:36:23 | 000,046,613 | ---- | C] () -- C:\Users\Vicki\Desktop\Sweeping101-eBook.pdf
    [2011/12/13 11:18:16 | 000,000,088 | ---- | C] () -- C:\Windows\ENX430.ini
    [2011/07/25 08:23:53 | 000,000,000 | ---- | C] () -- C:\Users\Vicki\AppData\Local\{BA750920-1A30-4C36-8802-6AD26B63DDCA}
    [2011/07/11 10:48:36 | 000,004,608 | ---- | C] () -- C:\Users\Vicki\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
    [2011/05/13 13:31:41 | 000,000,648 | ---- | C] () -- C:\Windows\EReg515.dat
    [2011/05/13 13:26:15 | 000,001,425 | ---- | C] () -- C:\Windows\disney.ini
    [2011/05/13 13:26:04 | 000,000,202 | ---- | C] () -- C:\Windows\disneysy.ini
    [2011/04/09 14:39:43 | 000,009,296 | -HS- | C] () -- C:\Users\Vicki\AppData\Local\7e6d2fs3e60xx26ry3
    [2011/04/07 18:30:52 | 000,815,104 | ---- | C] () -- C:\Windows\SysWow64\xvidcore.dll
    [2011/04/07 18:30:52 | 000,180,224 | ---- | C] () -- C:\Windows\SysWow64\xvidvfw.dll
    [2011/03/14 15:14:34 | 000,000,056 | -H-- | C] () -- C:\ProgramData\ezsidmv.dat

    ========== ZeroAccess Check ==========

    [2009/07/13 20:55:00 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini

    [HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64

    [HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

    [HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32] /64

    [HKEY_CURRENT_USER\Software\Classes\Wow6432node\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]

    [HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32] /64
    "" = C:\Windows\SysNative\shell32.dll -- [2012/06/08 21:43:10 | 014,172,672 | ---- | M] (Microsoft Corporation)
    "ThreadingModel" = Apartment

    [HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
    "" = %SystemRoot%\system32\shell32.dll -- [2012/06/08 20:41:00 | 012,873,728 | ---- | M] (Microsoft Corporation)
    "ThreadingModel" = Apartment

    [HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32] /64
    "" = C:\Windows\SysNative\wbem\fastprox.dll -- [2009/07/13 17:40:51 | 000,909,312 | ---- | M] (Microsoft Corporation)
    "ThreadingModel" = Free

    [HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
    "" = %systemroot%\system32\wbem\fastprox.dll -- [2010/11/20 04:19:02 | 000,606,208 | ---- | M] (Microsoft Corporation)
    "ThreadingModel" = Free

    [HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32] /64
    "" = C:\Windows\SysNative\wbem\wbemess.dll -- [2009/07/13 17:41:56 | 000,505,856 | ---- | M] (Microsoft Corporation)
    "ThreadingModel" = Both

    [HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]

    ========== LOP Check ==========

    [2012/03/30 21:08:56 | 000,000,000 | ---D | M] -- C:\Users\Vicki\AppData\Roaming\Amazon
    [2012/03/18 14:03:44 | 000,000,000 | ---D | M] -- C:\Users\Vicki\AppData\Roaming\Catalina Marketing Corp
    [2012/04/01 05:36:39 | 000,000,000 | ---D | M] -- C:\Users\Vicki\AppData\Roaming\com.amazon.music.uploader
    [2012/07/19 07:56:59 | 000,000,000 | ---D | M] -- C:\Users\Vicki\AppData\Roaming\com.hasbro.promotionalPlayer
    [2012/06/21 11:45:49 | 000,000,000 | ---D | M] -- C:\Users\Vicki\AppData\Roaming\Epson
    [2012/12/27 15:57:15 | 000,000,000 | ---D | M] -- C:\Users\Vicki\AppData\Roaming\FreeFileViewer
    [2011/07/24 15:04:54 | 000,000,000 | ---D | M] -- C:\Users\Vicki\AppData\Roaming\iShell
    [2012/07/24 20:47:05 | 000,000,000 | ---D | M] -- C:\Users\Vicki\AppData\Roaming\MyPublisher
    [2012/02/16 15:47:53 | 000,000,000 | ---D | M] -- C:\Users\Vicki\AppData\Roaming\RoboForm
    [2011/07/02 09:50:38 | 000,000,000 | ---D | M] -- C:\Users\Vicki\AppData\Roaming\Tific

    ========== Purity Check ==========



    < End of report >
  4. Vicki Easley

    Vicki Easley Newcomer, in training Topic Starter Posts: 35

    # AdwCleaner v2.104 - Logfile created 12/29/2012 at 16:22:22
    # Updated 29/12/2012 by Xplode
    # Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
    # User : Vicki - VICKI-PC
    # Boot Mode : Normal
    # Running from : E:\adwcleaner(1).exe
    # Option [Delete]


    ***** [Services] *****


    ***** [Files / Folders] *****

    Deleted on reboot : C:\Users\Vicki\AppData\Roaming\Mozilla\Firefox\Profiles\5uwdrdz5.default\extensions\{1fd91a9c-410c-4090-bbcc-55d3450ef433}
    File Deleted : C:\Program Files (x86)\Mozilla FireFox\searchplugins\Search_Results.xml
    File Deleted : C:\Users\Public\Desktop\Get The Best Facebook Chat Messenger.lnk
    File Deleted : C:\Users\Vicki\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\iLivid.lnk
    File Deleted : C:\Users\Vicki\AppData\Roaming\Mozilla\Firefox\Profiles\5uwdrdz5.default\searchplugins\Search_Results.xml
    File Deleted : C:\Users\Vicki\Desktop\iLivid.lnk
    Folder Deleted : C:\Program Files (x86)\Conduit
    Folder Deleted : C:\Program Files (x86)\search results toolbar
    Folder Deleted : C:\Program Files (x86)\Swag_Bucks
    Folder Deleted : C:\ProgramData\boost_interprocess
    Folder Deleted : C:\ProgramData\Trymedia
    Folder Deleted : C:\Users\Vicki\AppData\Local\Conduit
    Folder Deleted : C:\Users\Vicki\AppData\Local\Ilivid
    Folder Deleted : C:\Users\Vicki\AppData\LocalLow\Conduit
    Folder Deleted : C:\Users\Vicki\AppData\LocalLow\ShoppingReport2
    Folder Deleted : C:\Users\Vicki\AppData\LocalLow\Swag_Bucks
    Folder Deleted : C:\Users\Vicki\AppData\Roaming\Mozilla\Firefox\Profiles\5uwdrdz5.default\extensions\{f34c9277-6577-4dff-b2d7-7d58092f272f}

    ***** [Registry] *****

    Data Deleted : [x64] HKLM\..\Windows [AppInit_DLLs] = C:\PROGRA~2\SEARCH~1\Datamngr\x64\datamngr.dll
    Data Deleted : [x64] HKLM\..\Windows [AppInit_DLLs] = C:\PROGRA~2\SEARCH~1\Datamngr\x64\IEBHO.dll
    Data Deleted : HKLM\..\Windows [AppInit_DLLs] = C:\PROGRA~2\SEARCH~1\Datamngr\datamngr.dll
    Data Deleted : HKLM\..\Windows [AppInit_DLLs] = C:\PROGRA~2\SEARCH~1\Datamngr\IEBHO.dll
    Key Deleted : HKCU\Software\APN DTX
    Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
    Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
    Key Deleted : HKCU\Software\AppDataLow\Software\ShoppingReport2
    Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar
    Key Deleted : HKCU\Software\AppDataLow\Software\Swag_Bucks
    Key Deleted : HKCU\Software\AppDataLow\Toolbar
    Key Deleted : HKCU\Software\Conduit
    Key Deleted : HKCU\Software\DataMngr
    Key Deleted : HKCU\Software\DataMngr_Toolbar
    Key Deleted : HKCU\Software\ilivid
    Key Deleted : HKCU\Software\ilividtoolbarguid
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{74F475FA-6C75-43BD-AAB9-ECDA6184F600}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{74F475FA-6C75-43BD-AAB9-ECDA6184F600}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{85675E8E-5807-456E-8005-29ECDFB5AA98}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{A69A551A-1AAE-4B67-8C2E-52F8B8A19504}
    Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}
    Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
    Key Deleted : HKLM\SOFTWARE\Classes\AppID\{D97A8234-F2A2-4AD4-91D5-FECDB2C553AF}
    Key Deleted : HKLM\SOFTWARE\Classes\AppID\BrowserConnection.dll
    Key Deleted : HKLM\SOFTWARE\Classes\iLividIEHelper.DNSGuard
    Key Deleted : HKLM\SOFTWARE\Classes\iLividIEHelper.DNSGuard.1
    Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2260173
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{75E8DA27-44AF-40AE-927C-F2EEC99D65B1}
    Key Deleted : HKLM\Software\Conduit
    Key Deleted : HKLM\Software\DataMngr
    Key Deleted : HKLM\Software\Freeze.com
    Key Deleted : HKLM\Software\iLividSRTB
    Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\{A69A551A-1AAE-4B67-8C2E-52F8B8A19504}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\iLividMediaBar_RASAPI32
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\iLividMediaBar_RASMANCS
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\iLividSetup_RASAPI32
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\iLividSetup_RASMANCS
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SetupDataMngr_Searchqu_RASAPI32
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SetupDataMngr_Searchqu_RASMANCS
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{85675E8E-5807-456E-8005-29ECDFB5AA98}
    Key Deleted : HKLM\Software\Swag_Bucks
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{5911488E-9D1E-40EC-8CBB-06B231CC153F}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{6E13D095-45C3-4271-9475-F3B48227DD9F}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{74F475FA-6C75-43BD-AAB9-ECDA6184F600}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{85675E8E-5807-456E-8005-29ECDFB5AA98}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{A69A551A-1AAE-4B67-8C2E-52F8B8A19504}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{C1ED9DA0-AFD0-4b90-AC6A-D3874F591014}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{CE4DB5A3-58E6-41f1-8761-47238DF4F468}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{340F1F01-0AB4-4248-B7AD-4205A23A6CA4}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A078F691-9C07-4AF2-BF43-35E79EECF8B7}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A0E30E60-5FD3-48A4-8CEC-3A2870E41F71}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6E13D095-45C3-4271-9475-F3B48227DD9F}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{74F475FA-6C75-43BD-AAB9-ECDA6184F600}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{C1ED9DA0-AFD0-4b90-AC6A-D3874F591014}
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\ilivid
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\ilividtoolbarguid
    Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Swag_Bucks Toolbar
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CE4DB5A3-58E6-41f1-8761-47238DF4F468}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{030C9927-10FC-4169-97A2-55BECD5D88D8}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{0EB3F101-224A-4B2B-9E5B-DF720857529C}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{30B15818-E110-4527-9C05-46ACE5A3460D}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{419EDA30-6DFF-432C-B534-E15D899ABEE4}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{618AAD04-921F-44C2-BE38-C0818AF69861}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{A1F1ECD3-4806-44C6-A869-F0DADF11C57C}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{B5D2ED96-62F9-4C2C-956D-E425B1F67337}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D3A412E8-1E4B-47D2-9B12-F88291F5AFBB}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}
    Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94}]
    Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94}]
    Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94}]
    Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [DataMngr]
    Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [ClickPotatoLite@ClickPotatoLite.com]
    Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{5911488E-9D1E-40EC-8CBB-06B231CC153F}]
    Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94}]
    Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [10]

    ***** [Internet Browsers] *****

    -\\ Internet Explorer v9.0.8112.16457

    Replaced : [HKCU\Software\Microsoft\Internet Explorer\Main - Start Page] = hxxp://www.searchnu.com/406 --> hxxp://www.google.com

    -\\ Mozilla Firefox v16.0.2 (en-US)

    File : C:\Users\Vicki\AppData\Roaming\Mozilla\Firefox\Profiles\5uwdrdz5.default\prefs.js

    C:\Users\Vicki\AppData\Roaming\Mozilla\Firefox\Profiles\5uwdrdz5.default\user.js ... Deleted !

    Deleted : user_pref("browser.search.defaultenginename", "Search Results");
    Deleted : user_pref("browser.search.order.1", "Search Results");
    Deleted : user_pref("browser.search.selectedEngine", "Search Results");
    Deleted : user_pref("browser.startup.homepage", "hxxp://www.searchnu.com/406");
    Deleted : user_pref("keyword.URL", "hxxp://dts.search-results.com/sr?src=ffb&gct=ds&appid=427&systemid=406&apn[...]

    -\\ Google Chrome v23.0.1271.97

    File : C:\Users\Vicki\AppData\Local\Google\Chrome\User Data\Default\Preferences

    [OK] File is clean.

    *************************

    AdwCleaner[S1].txt - [10035 octets] - [29/12/2012 16:22:22]

    ########## EOF - C:\AdwCleaner[S1].txt - [10096 octets] ##########
  5. Vicki Easley

    Vicki Easley Newcomer, in training Topic Starter Posts: 35

    Things appear to be working well. I was able to restart normally without a problem and Norton is running & not showing any risks. Am able to open Explorer and Firefox :)
  6. Broni

    Broni Malware Annihilator Posts: 46,177   +251

    [​IMG]

    Run OTL
    • Under the Custom Scans/Fixes box at the bottom, paste in the following

      Code:
      :OTL
      IE - HKU\S-1-5-21-455381835-2594386958-2642412177-1000\..\SearchScopes\{A59C167F-298F-30E1-8F0D-B7ED3F450647}: "URL" = http://www.startnow.com/s/?q={searc...e480&browser=IE&os=win&os_version=6.1-x64-SP0
      IE - HKU\S-1-5-21-455381835-2594386958-2642412177-1000\..\SearchScopes\{CDB13F33-CE80-42E3-A405-CA657792C500}: "URL" = http://search.conduit.com/ResultsExt.aspx?q={searchTerms}&SearchSource=4&ctid=CT2260173
      O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
      O3 - HKLM\..\Toolbar: (Search-Results Toolbar) - {f34c9277-6577-4dff-b2d7-7d58092f272f} - C:\PROGRA~2\SEARCH~1\Datamngr\SRTOOL~1\searchresultsDx.dll File not found
      O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
      O3 - HKU\S-1-5-21-455381835-2594386958-2642412177-1000\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found.
      O4 - HKLM..\Run: [] File not found
      [2011/04/09 14:39:43 | 000,009,296 | -HS- | C] () -- C:\Users\Vicki\AppData\Local\7e6d2fs3e60xx26ry3
      
      :Commands
      [purity]
      [emptytemp]
      [emptyjava]
      [emptyflash]
      [Reboot]
      
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.

    NOTE. If for any reason OTL stalls (most likely at "killing processes..." step) run the fix from safe mode.

    ==============================

    Last scans...

    1. Download Security Check from HERE, and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

      NOTE SecurityCheck may produce some false warning(s), so leave the results reading to me.

    2. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
    • Make sure the following options are checked:
      • Internet Services
      • Windows Firewall
      • System Restore
      • Security Center
      • Windows Update
      • Windows Defender
    • Press "Scan".
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.

    3. Download Temp File Cleaner (TFC)
    Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.

    4. Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, click on List of found threats
    • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    • NOTE. If Eset won't find any threats, it won't produce any log.
  7. Vicki Easley

    Vicki Easley Newcomer, in training Topic Starter Posts: 35

    All processes killed
    ========== OTL ==========
    Registry key HKEY_USERS\S-1-5-21-455381835-2594386958-2642412177-1000\Software\Microsoft\Internet Explorer\SearchScopes\{A59C167F-298F-30E1-8F0D-B7ED3F450647}\ not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A59C167F-298F-30E1-8F0D-B7ED3F450647}\ not found.
    Registry key HKEY_USERS\S-1-5-21-455381835-2594386958-2642412177-1000\Software\Microsoft\Internet Explorer\SearchScopes\{CDB13F33-CE80-42E3-A405-CA657792C500}\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CDB13F33-CE80-42E3-A405-CA657792C500}\ not found.
    Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5C255C8A-E604-49b4-9D64-90988571CECB}\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{5C255C8A-E604-49b4-9D64-90988571CECB}\ not found.
    Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\{f34c9277-6577-4dff-b2d7-7d58092f272f} deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{f34c9277-6577-4dff-b2d7-7d58092f272f}\ deleted successfully.
    Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\Locked deleted successfully.
    Registry value HKEY_USERS\S-1-5-21-455381835-2594386958-2642412177-1000\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{21FA44EF-376D-4D53-9B0F-8A89D3229068} deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{21FA44EF-376D-4D53-9B0F-8A89D3229068}\ not found.
    Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\ deleted successfully.
    C:\Users\Vicki\AppData\Local\7e6d2fs3e60xx26ry3 moved successfully.
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 67 bytes
    ->Flash cache emptied: 56466 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    User: Vicki
    ->Temp folder emptied: 90440 bytes
    ->Temporary Internet Files folder emptied: 136650240 bytes
    ->Java cache emptied: 33221950 bytes
    ->FireFox cache emptied: 110951011 bytes
    ->Google Chrome cache emptied: 43532775 bytes
    ->Flash cache emptied: 58504 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32 (64bit) .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 4642 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 36035776 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 344.00 mb


    [EMPTYJAVA]

    User: All Users

    User: Default

    User: Default User

    User: Public

    User: Vicki
    ->Java cache emptied: 0 bytes

    Total Java Files Cleaned = 0.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Default
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: Public

    User: Vicki
    ->Flash cache emptied: 0 bytes

    Total Flash Files Cleaned = 0.00 mb


    OTL by OldTimer - Version 3.2.69.0 log created on 12292012_193130

    Files\Folders moved on Reboot...
    C:\Users\Vicki\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.

    PendingFileRenameOperations files...

    Registry entries deleted on Reboot...
  8. Vicki Easley

    Vicki Easley Newcomer, in training Topic Starter Posts: 35

    Results of screen317's Security Check version 0.99.56
    Windows 7 Service Pack 1 x64 (UAC is enabled)
    Internet Explorer 9
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    Norton 360
    WMI entry may not exist for antivirus; attempting automatic update.
    `````````Anti-malware/Other Utilities Check:`````````
    Java(TM) 6 Update 21
    Java version out of Date!
    Adobe Flash Player 11.5.502.135
    Adobe Reader 9 Adobe Reader out of Date!
    Mozilla Firefox 16.0.2 Firefox out of Date!
    Google Chrome 21.0.1180.83
    Google Chrome 21.0.1180.89
    Google Chrome 22.0.1229.79
    Google Chrome 22.0.1229.92
    Google Chrome 22.0.1229.94
    Google Chrome 23.0.1271.64
    Google Chrome 23.0.1271.97
    Google Chrome plugins...
    ````````Process Check: objlist.exe by Laurent````````
    Norton ccSvcHst.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 5%
    ````````````````````End of Log``````````````````````
  9. Vicki Easley

    Vicki Easley Newcomer, in training Topic Starter Posts: 35

    Farbar Service Scanner Version: 23-12-2012
    Ran by Vicki (administrator) on 29-12-2012 at 21:12:26
    Running from "E:\"
    Windows 7 Home Premium Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo IP is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Action Center:
    ============

    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.


    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware"=DWORD:1


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => MD5 is legit
    C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\System32\dhcpcore.dll => MD5 is legit
    C:\Windows\System32\drivers\afd.sys => MD5 is legit
    C:\Windows\System32\drivers\tdx.sys => MD5 is legit
    C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
    C:\Windows\System32\dnsrslvr.dll => MD5 is legit
    C:\Windows\System32\mpssvc.dll => MD5 is legit
    C:\Windows\System32\bfe.dll => MD5 is legit
    C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\System32\SDRSVC.dll => MD5 is legit
    C:\Windows\System32\vssvc.exe => MD5 is legit
    C:\Windows\System32\wscsvc.dll => MD5 is legit
    C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\System32\wuaueng.dll => MD5 is legit
    C:\Windows\System32\qmgr.dll => MD5 is legit
    C:\Windows\System32\es.dll => MD5 is legit
    C:\Windows\System32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\System32\rpcss.dll => MD5 is legit


    **** End of log ****
  10. Vicki Easley

    Vicki Easley Newcomer, in training Topic Starter Posts: 35

    ESET is advising that I uninstall Norton. I have already disabled Norton, do I need to do this?
  11. Broni

    Broni Malware Annihilator Posts: 46,177   +251

     
  12. Vicki Easley

    Vicki Easley Newcomer, in training Topic Starter Posts: 35

    I have run the scan with ESET and am a bit confused. There is a box showing 1 threat found C:\Qoobox\Quarantine\C\Users\Vicki\Videos\xmascottage.exe.vir

    I have the option to clean, delete, or no action in this box.

    There is another window showing the scan progress bar with a log below it that I cannot cut & paste.

    I do not see these options listed:
    • When the scan completes, click on List of found threats
    • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    I hope I am doing this correctly. What action do I take next?
  13. Broni

    Broni Malware Annihilator Posts: 46,177   +251

    Delete that file.

    Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions (if present).
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

    ==========================

    1. Update your Java version here: http://www.java.com/en/download/installed.jsp

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    2. Now, we need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it.
    • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.
    • Do NOT post JavaRa log.

    ==========================

    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
    :Commands
    [purity]
    [emptytemp]
    [EMPTYFLASH]
    [emptyjava]
    [CLEARALLRESTOREPOINTS]
    [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    8. Run Temporary File Cleaner (TFC) weekly.

    9. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    11. (Windows XP only) Run defrag at your convenience.

    12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    13. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

    14. Please, let me know, how your computer is doing.
  14. Vicki Easley

    Vicki Easley Newcomer, in training Topic Starter Posts: 35

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    User: Vicki
    ->Temp folder emptied: 1980349 bytes
    ->Temporary Internet Files folder emptied: 2946469 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 60558089 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Flash cache emptied: 543 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32 (64bit) .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 39086394 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 100.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Default
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: Public

    User: Vicki
    ->Flash cache emptied: 0 bytes

    Total Flash Files Cleaned = 0.00 mb


    [EMPTYJAVA]

    User: All Users

    User: Default

    User: Default User

    User: Public

    User: Vicki
    ->Java cache emptied: 0 bytes

    Total Java Files Cleaned = 0.00 mb

    Restore point Set: OTL Restore Point

    OTL by OldTimer - Version 3.2.69.0 log created on 12302012_224913

    Files\Folders moved on Reboot...
    File\Folder C:\Users\Vicki\AppData\Local\Temp\etilqs_fvJegk54DKf0kYC not found!
    C:\Users\Vicki\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.

    PendingFileRenameOperations files...

    Registry entries deleted on Reboot...
  15. Vicki Easley

    Vicki Easley Newcomer, in training Topic Starter Posts: 35

  16. Broni

    Broni Malware Annihilator Posts: 46,177   +251

  17. Vicki Easley

    Vicki Easley Newcomer, in training Topic Starter Posts: 35

    I am still working on the remaining steps. So far the computer is starting normally and appears ok. I was checking for Windows updates & it has a pop up box "problem reporting" that has been checking for solutions about the last 10 minutes. I am getting the following pop up messages:

    dell data safe local backup not working
    IAstorUI not working

    high cpu usage by iastordatamgrsvc.exe
  18. Vicki Easley

    Vicki Easley Newcomer, in training Topic Starter Posts: 35

    Malwarebytes Anti-Malware (Trial) 1.70.0.1100
    www.malwarebytes.org

    Database version: v2012.12.31.07

    Windows 7 Service Pack 1 x64 NTFS
    Internet Explorer 9.0.8112.16421
    Vicki :: VICKI-PC [administrator]

    Protection: Disabled

    12/31/2012 11:22:37 AM
    MBAM-log-2012-12-31 (11-29-54).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 213160
    Time elapsed: 6 minute(s), 58 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 3
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{F34C9277-6577-4DFF-B2D7-7D58092F272F} (PUP.Datamngr) -> No action taken.
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{F34C9277-6577-4DFF-B2D7-7D58092F272F} (PUP.Datamngr) -> No action taken.
    HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F34C9277-6577-4DFF-B2D7-7D58092F272F} (PUP.Datamngr) -> No action taken.

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)

    (end)
  19. Broni

    Broni Malware Annihilator Posts: 46,177   +251

    It says "No action taken".
    Re-run it, fix all issues and post new log.

    The good news is that previously present file is gone.
  20. Vicki Easley

    Vicki Easley Newcomer, in training Topic Starter Posts: 35

    Malwarebytes Anti-Malware (Trial) 1.70.0.1100
    www.malwarebytes.org

    Database version: v2012.12.31.07

    Windows 7 Service Pack 1 x64 NTFS
    Internet Explorer 9.0.8112.16421
    Vicki :: VICKI-PC [administrator]

    Protection: Disabled

    12/31/2012 11:42:11 AM
    mbam-log-2012-12-31 (11-42-11).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 213292
    Time elapsed: 7 minute(s), 22 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)

    (end)
  21. Broni

    Broni Malware Annihilator Posts: 46,177   +251

    Good :)

    You should be good to go :)
  22. Vicki Easley

    Vicki Easley Newcomer, in training Topic Starter Posts: 35

    I believe I have now completed everything instructed, should I uninstall ESET or leave it?
  23. Vicki Easley

    Vicki Easley Newcomer, in training Topic Starter Posts: 35

    Awesome! Thank you so much & happy new year :)
  24. Broni

    Broni Malware Annihilator Posts: 46,177   +251

    Same to you :)

    You can keep Eset for future use.
  25. Vicki Easley

    Vicki Easley Newcomer, in training Topic Starter Posts: 35

    Quick question: I am trying to clean up/uninstall old programs and found this in my list. Is this safe?

    obnoxious_saver installed on 12/30/12


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