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Ukash virus removal

Solved
By bruce66
Feb 2, 2013
Topic Status:
Not open for further replies.
  1. My wifes laptop has been infected with the above virus .I ran Malwarebytes which found a Trojan and so when the scan ended I ran the fix part of the program and when I turned on the Notebook there was nothing but a blank screen and the following message :- C:\Users\bruce\35204938.exe

    Below is the log which I ran which found the trojan.

    Attached Files:

  2. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    What's up. Here we are on the other side.

    TDSSKiller Scan

    Please download and run TDSSKiller to your desktop as outlined below:

    Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.

    For Windows XP, double-click to start.
    For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

    [​IMG]

    -------------------------

    Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.

    [​IMG]

    ------------------------

    Click the Start Scan button.

    [​IMG]

    -----------------------

    If a suspicious object is detected, the default action will be Skip, click on Continue
    If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose
    Skip and click on Continue


    [​IMG]

    ----------------------

    If malicious objects are found, they will show in the Scan results and offer three (3) options.

    Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.


    [​IMG]


    --------------------

    A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste its contents on your next reply.

    Sometimes these logs can be very large, in that case please attach it.

    -------------------

    Here's a summary of what to do if you would like to print it out:

    If a suspicious object is detected, the default action will be Skip, click on Continue
    If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose
    Skip and click on Continue

    If malicious objects are found, they will show in the Scan results and offer three (3) options.

    Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.


    ComboFix scan

    Please download ComboFix[​IMG] by sUBs
    From TechSpot

    Direct Link (alternative)

    Please save the file to your Desktop.

    Important information about ComboFix


    After the download:
    • Close any open browsers.
    • Very Important: Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Please visit here if you don't know how.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until ComboFix has completely finished.
    • If there is no Internet connection after running ComboFix, then restart your computer to restore back your connection.
    Running ComboFix:
    • Double click on ComboFix.exe & follow the prompts.
    • When ComboFix finishes, it will produce a report for you.
    • Please post the report, which will launch or be found at "C:\Combo-Fix.txt" in your next reply.
    Troubleshooting ComboFix

    Safe Mode:

    If you still cannot get ComboFix to run, try booting into Safe Mode, and run it there.

    (To boot into Safe Mode, tap F8 after BIOS, and just before the Windows
    logo appears. A list of options will appear, select "Safe Mode.")

    Re-downloading:

    If this doesn't work either, try the same method (above method), but try to download it again, except name
    ComboFix.exe to iexplore.exe, explorer.exe, or winlogon.exe.

    Malware is known for blocking all "user" processes, except for its whitelist of system important processes such as iexplore.exe, explorer.exe, winlogon.exe.

    NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.
  3. bruce66

    bruce66 TS Rookie Topic Starter Posts: 64

    Kaspersky didnot find any malicious software. Combofix log is attached

    Attached Files:

  4. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    First of all, got quite an issue here...

    avast! Antivirus
    COMODO Internet Security
    Norton Internet Security
    IObit Malware Fighter
    Windows Defender

    Too much security protection. If you paid for Norton Internet Security, then keep it. If it's expired, then remove that along with everything else except the one you want to keep (avast! would be best to keep).



    OTL Quick Scan

    Please download OTL by OldTimer to your Desktop.
    • Close all windows and double click OTL.exe.
    • Click Quick Scan button and let the program run uninterrupted.
    • It will produce a log for you called OTL.txt, please post it in your next reply.
    • You may need to use two posts to get it all.
  5. bruce66

    bruce66 TS Rookie Topic Starter Posts: 64

    Have removed all Anti Virus and will re-install Avast on your recommendation. OTL log is below

    Attached Files:

  6. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    These scans are showing up clean so far...

    Malwarebytes' Anti-Rootkit

    Please download Malwarebytes' Anti-Rootkit and save it to your desktop.
    • Be sure to print out and follow the instructions provided on that same page for performing a scan.
    • Caution: This is a beta version so also read the disclaimer and back up all your data before using.
    • When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
    • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
    • If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
    • Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
    • Copy and paste the contents of these two log files in your next reply.
  7. bruce66

    bruce66 TS Rookie Topic Starter Posts: 64

    Nothing found
  8. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Any more issues?

    We need to know any other issues that are plaguing your computer. Kindly give a summary so we know how to continue from here.

    Many of the things to note for us would be:

    • Slow computer
    • Error messages
    • Fake antivirus alerts or the icon in the system tray
    • svchost.exe running at 100%
    • System crashes or blue screen of death

    Note: Absence of issues does not mean that you're protected in the future.
  9. bruce66

    bruce66 TS Rookie Topic Starter Posts: 64

    Sorry made mistake in this post please see post below
  10. bruce66

    bruce66 TS Rookie Topic Starter Posts: 64

    The laptop runs slow
  11. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Temporary Files Cleaner

    Please download TFC by OldTimer to your desktop
    • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
    • It will close all programs when run, so make sure you have saved all your work before you begin.
    • Click the Start
      button to begin the process. Depending on how often you clean temp
      files, execution time should be anywhere from a few seconds to a minute
      or two. Let it run uninterrupted to completion.
    • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.


    ESET Online Scan

    Please run a free online scan with the ESET Online Scanner
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • When asked, allow the ActiveX control to install, or it will ask to download an installer. Please do so an install it.
    • Click Start or wait for the scanner to load.
    • Make sure that the options Remove found threats and the option Scan unwanted applications are checked.
    • Click Scan (This scan can take several hours, so please be patient)
    • Once the scan is completed, there are a couple of things to keep in mind:
    • 1. If NO threats were found, allow the scanner to Uninstall on close and then close the Window.
    • 2. If threats WERE detected, click on List of Threats Found, Export to Text File...save it as ESET-Scan-Log.txt. Click the back button/link, put a checkmark to Uninstall Application on Close and then close the window.
    • Open the logfile from wherever you saved it
    • Copy and paste the contents in your next reply.


    It all appears to be good, so we will finish up to make sure your computer is protected from malware in the future.

    Clean up System Restore

    Now, to get you off to a clean start, we will be creating a new Restore Point, then clearing the old ones to make sure you do not get reinfected, in case you need to "restore back."

    To manually create a new Restore Point
    • Go to Control Panel and select System and Maintenance
    • Select System
    • On the left select Advanced System Settings and accept the warning if you get one
    • Select System Protection Tab
    • Select Create at the bottom
    • Type in a name I.e. Clean
    • Select Create


    Remove tools, temp files, old Restore Points

    Please run OTL
    • Under the Custom Scans/Fixes box at the bottom, copy and paste in the following:

    • Then click the Run Fix button at the top.
    • Note: The fix for OTL sometimes hides your Desktop and Start menu so the cleanup can be completed. Do not be alerted, as this is normal.
    • It may open a log for you, but I don't need that.

    To remove all of the tools we used and the files and folders they created do the following:
    Double click OTL.exe.
    • Click the CleanUp button.
    • Select Yes when the "Begin cleanup Process?" prompt appears.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • The tool will delete itself once it finishes.
    Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.


    Security Check

    Please download Security Check by screen317 from SpywareInfoforum.org or Changelog.fr.
    • Save it to your Desktop.
    • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
     
  12. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    This going alright?
  13. bruce66

    bruce66 TS Rookie Topic Starter Posts: 64

    Sorry yes still trying hopefully post log soon
  14. bruce66

    bruce66 TS Rookie Topic Starter Posts: 64

    All processes killed
    ========== FILES ==========
    < ipconfig /flushdns /c >
    Windows IP Configuration
    Successfully flushed the DNS Resolver Cache.
    C:\Users\bruce\Desktop\cmd.bat deleted successfully.
    C:\Users\bruce\Desktop\cmd.txt deleted successfully.
    ========== COMMANDS ==========
    Restore point Set: OTL Restore Point
    Restore point Set: OTL Restore Point

    [EMPTYFLASH]

    User: All Users

    User: bruce
    ->Flash cache emptied: 492 bytes

    User: Default

    User: Default User

    User: Public

    Total Flash Files Cleaned = 0.00 mb


    [EMPTYTEMP]

    User: All Users

    User: bruce
    ->Temp folder emptied: 94208 bytes
    ->Temporary Internet Files folder emptied: 28148216 bytes
    ->Java cache emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Default User

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32 (64bit) .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 1233 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 33170 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 27.00 mb


    [EMPTYJAVA]

    User: All Users

    User: bruce
    ->Java cache emptied: 0 bytes

    User: Default

    User: Default User

    User: Public

    Total Java Files Cleaned = 0.00 mb

    Error: Unable to interpret < [reboot> in the current context!

    OTL by OldTimer - Version 3.2.69.0 log created on 02122013_180853
    Files\Folders moved on Reboot...
    C:\Users\bruce\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
    File\Folder C:\Users\bruce\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\PZC4FJUJ\4773[1].htm not found!
    File\Folder C:\Users\bruce\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\PZC4FJUJ\sck_fix[1].htm not found!
    File\Folder C:\Users\bruce\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\PZC4FJUJ\xd_arbiter[1].htm not found!
    File\Folder C:\Users\bruce\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\PZC4FJUJ\xd_arbiter[3].htm not found!
    File\Folder C:\Users\bruce\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\LHRRM9Q6\bizo_multi[1].htm not found!
    File\Folder C:\Users\bruce\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\LHRRM9Q6\follow_button.1360366574[1].htm not found!
    File\Folder C:\Users\bruce\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\LHRRM9Q6\hub[1].htm not found!
    File\Folder C:\Users\bruce\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\LHRRM9Q6\hub[2].htm not found!
    File\Folder C:\Users\bruce\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\LHRRM9Q6\sck[1].htm not found!
    File move failed. C:\Windows\temp\_avast_\Webshlock.txt scheduled to be moved on reboo
    t.
    PendingFileRenameOperations files...
    Registry entries deleted on Reboot...
  15. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Were you able to run Security Check?
  16. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Still with me? How is computer running?
  17. bruce66

    bruce66 TS Rookie Topic Starter Posts: 64

    Yes I have finally got round to running security check and log is attached

    Attached Files:

  18. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Adobe Reader Update!

    Please download the newest version of Adobe Acrobat Reader from Adobe.com

    Before installing: it is important to remove older versions of Acrobat Reader since it does not do so automatically and old versions still leave you vulnerable.
    Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
    Search in the list for all previous installed versions of Adobe Acrobat Reader. Uninstall/Remove each of them.

    Once old versions are gone, please install the newest version.


    Java Update!

    Please download the newest version of Java from Java.com.

    Before installing: it is important to remove older versions of Java since it does not do so automatically and old versions still leave you vulnerable.
    Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
    Search in the list for all previous installed versions of Java. (J2SE Runtime Environment). Please uninstall/remove each of them.

    Once old versions are gone, please install the newest version.

    Read more about Java exploit problems



    Personal Tips on Preventing Malware

    See this page for more info about malware and prevention.


    Any other questions before I mark this topic solved?
  19. bruce66

    bruce66 TS Rookie Topic Starter Posts: 64

    Is there a registry cleaner which you could recommend. At the moment I use the Piriform C Cleaner
  20. bruce66

    bruce66 TS Rookie Topic Starter Posts: 64

    So I take it that everything now seems ok?
  21. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Registry cleaners are extremely powerful programs, in which can greatly harm your OS, versus giving a little performance boost.

    There are too many Registry cleaners, and each vendor has a different set of classifications of what is a bad entry. For those not familiar with the Registry, save your Operating System, and do not use Registry cleaners.

    Topic solved. :)
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