Solved Unable to remove Trogan.Agent svchost.exe with Malwarebytes

[carthage9000]

And finally, the ETES log. I did not delete these as of yet, but here is the data.

C:\Updater.exe probably a variant of Win32/Adware.Virtumonde.JMIMDOZ application cleaned by deleting - quarantined
C:\Program Files (x86)\OApps\bho_project.dll Win32/Adware.Facetheme.B application cleaned by deleting - quarantined
C:\TDSSKiller_Quarantine\04.07.2012_17.16.05\mbr0000\tdlfs0000\tsk0000.dta a variant of Win32/Olmarik.AYI trojan cleaned by deleting - quarantined
C:\TDSSKiller_Quarantine\04.07.2012_17.16.05\mbr0000\tdlfs0000\tsk0001.dta Win64/Olmarik.AK trojan cleaned by deleting - quarantined
C:\TDSSKiller_Quarantine\04.07.2012_17.16.05\mbr0000\tdlfs0000\tsk0003.dta Win64/Olmarik.AL trojan cleaned by deleting - quarantined
C:\TDSSKiller_Quarantine\04.07.2012_17.16.05\mbr0000\tdlfs0000\tsk0004.dta Win32/Olmarik.AWO trojan cleaned by deleting - quarantined
C:\TDSSKiller_Quarantine\04.07.2012_17.16.05\mbr0000\tdlfs0000\tsk0005.dta Win64/Olmarik.AK trojan cleaned by deleting - quarantined
C:\TDSSKiller_Quarantine\04.07.2012_17.16.05\mbr0000\tdlfs0000\tsk0009.dta Win32/Olmarik.AFK trojan cleaned by deleting - quarantined
C:\TDSSKiller_Quarantine\04.07.2012_17.16.05\mbr0000\tdlfs0000\tsk0010.dta Win64/Olmarik.AK trojan cleaned by deleting - quarantined
C:\TDSSKiller_Quarantine\04.07.2012_17.16.05\mbr0000\tdlfs0000\tsk0014.dta a variant of Win32/Olmarik.AYI trojan cleaned by deleting - quarantined
C:\Users\cdogg\AppData\Local\Google\Chrome\User Data\Default\Default\aafgideoofancejjnncgplbhndgldklo\background.html Win32/BHO.OEI trojan cleaned by deleting - quarantined
C:\Users\cdogg\AppData\Roaming\Mozilla\Firefox\Profiles\s8om1tpo.default\extensions\qxljsrqgab@qxljsrqgab.org.xpi JS/Redirector.NBX trojan deleted - quarantined

 

[Broni]

OTL fix log is incorrect.
You didn't copy my whole script.
Most likely you missed a "colon" in front of "OTL" (1st line).
Redo.

 

[carthage9000]

Okay, reran the OTL custom scan. Is this correct???


All processes killed
Error: Unable to interpret <• :OTL> in the current context!
Error: Unable to interpret <• IE - HKU\S-1-5-21-4101788207-3307439777-1475344421-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = localhost;<local>> in the current context!
Error: Unable to interpret <• O2 - BHO: (ALOT Appbar Helper) - {85F5CF95-EC8F-49fc-BB3F-38C79455CBA2} - C:\Program Files (x86)\alotappbar\bin\BHO\ALOTHelperBHO.dll File not found> in the current context!
Error: Unable to interpret <• O3 - HKLM\..\Toolbar: (ALOT Appbar) - {A531D99C-5A22-449b-83DA-872725C6D0ED} - C:\Program Files (x86)\alotappbar\bin\ALOTHelper.dll File not found> in the current context!
Error: Unable to interpret <• O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.> in the current context!
Error: Unable to interpret <• O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab (Reg Error: Key error.)> in the current context!
Error: Unable to interpret <• O16 - DPF: Garmin Communicator Plug-In https://static.garmincdn.com/gcp/ie/4.0.1.0/GarminAxControl_32.CAB (Reg Error: Key error.)> in the current context!
Error: Unable to interpret <• > in the current context!
Error: Unable to interpret <• :Commands> in the current context!
Error: Unable to interpret <• [purity]> in the current context!
Error: Unable to interpret <• [emptytemp]> in the current context!
Error: Unable to interpret <• [emptyjava]> in the current context!
Error: Unable to interpret <• [emptyflash]> in the current context!
Error: Unable to interpret <• [Reboot]> in the current context!


OTL by OldTimer - Version 3.2.53.1 log created on 07052012_225054
Files\Folders moved on Reboot...
PendingFileRenameOperations files...
Registry entries deleted on Reboot...

 

[carthage9000]

Disregard last post. Sorry, now I see the error. I copied the Custom Fix from the email (which inserted bullets). When I came to the techspot site and saw the original post, it clearly didn't have those. Here's the proper OTL Custom Fix Log

All processes killed
========== OTL ==========
HKU\S-1-5-21-4101788207-3307439777-1475344421-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings\\ProxyOverride| /E : value set successfully!
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{85F5CF95-EC8F-49fc-BB3F-38C79455CBA2}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{85F5CF95-EC8F-49fc-BB3F-38C79455CBA2}\ deleted successfully.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\{A531D99C-5A22-449b-83DA-872725C6D0ED} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A531D99C-5A22-449b-83DA-872725C6D0ED}\ deleted successfully.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\Locked deleted successfully.
Starting removal of ActiveX control {E2883E8F-472F-4FB0-9522-AC9BF37916A7}
C:\Windows\Downloaded Program Files\gp.inf not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{E2883E8F-472F-4FB0-9522-AC9BF37916A7}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E2883E8F-472F-4FB0-9522-AC9BF37916A7}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{E2883E8F-472F-4FB0-9522-AC9BF37916A7}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E2883E8F-472F-4FB0-9522-AC9BF37916A7}\ not found.
Starting removal of ActiveX control Garmin Communicator Plug-In
Registry error reading value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\Garmin Communicator Plug-In\DownloadInformation\\INF .
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\Garmin Communicator Plug-In\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\Garmin Communicator Plug-In\ not found.
========== COMMANDS ==========

[EMPTYTEMP]

User: Administrator
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: All Users

User: cdogg
->Temp folder emptied: 1583358 bytes
->Temporary Internet Files folder emptied: 12222116 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 506 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Owner
->Temp folder emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 69176 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 33170 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 13.00 mb


[EMPTYJAVA]

User: Administrator

User: All Users

User: cdogg
->Java cache emptied: 0 bytes

User: Default

User: Default User

User: Owner

User: Public

Total Java Files Cleaned = 0.00 mb


[EMPTYFLASH]

User: Administrator

User: All Users

User: cdogg
->Flash cache emptied: 0 bytes

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Owner

User: Public

Total Flash Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.53.1 log created on 07052012_225953
Files\Folders moved on Reboot...
C:\Users\cdogg\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\AntiPhishing\ED8654D5-B9F0-4DD9-B3E8-F8F560086FDF.dat moved successfully.
File\Folder C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRS{58BB0281-BA98-4BA8-8FED-5DD5F430CF81}.tmp not found!
File\Folder C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRS{8A88620C-DE3D-4AC8-ABF3-2EA8E6ED789D}.tmp not found!
File\Folder C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRS{9B399C45-90D6-4044-9CBF-61120017811E}.tmp not found!
File\Folder C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRS{CE282226-0EB8-4476-AFE4-8A5F6EB1E859}.tmp not found!
C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ORJKJUAE\displayad[1].htm moved successfully.
C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CNO6HLXJ\partner[1].htm moved successfully.
C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CNO6HLXJ\partner[2].htm moved successfully.
C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\BGP6B2L7\billboard[3].htm moved successfully.
C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\BGP6B2L7\billboard[4].htm moved successfully.
C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\BGP6B2L7\displayad[1].htm moved successfully.
C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\BGP6B2L7\si[1].htm moved successfully.
C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\51Y4MU4B\bizo_multi[1].htm moved successfully.
C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\51Y4MU4B\index[1].htm moved successfully.
C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\51Y4MU4B\net[1].htm moved successfully.
C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\51Y4MU4B\page-3[1].htm moved successfully.
C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\51Y4MU4B\VOLPortalLogin[1].htm moved successfully.
PendingFileRenameOperations files...
File C:\Users\cdogg\AppData\Local\Temp\FXSAPIDebugLogFile.txt not found!
File C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\AntiPhishing\ED8654D5-B9F0-4DD9-B3E8-F8F560086FDF.dat not found!
File C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRS{58BB0281-BA98-4BA8-8FED-5DD5F430CF81}.tmp not found!
File C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRS{8A88620C-DE3D-4AC8-ABF3-2EA8E6ED789D}.tmp not found!
File C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRS{9B399C45-90D6-4044-9CBF-61120017811E}.tmp not found!
File C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRS{CE282226-0EB8-4476-AFE4-8A5F6EB1E859}.tmp not found!
File C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ORJKJUAE\displayad[1].htm not found!
File C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CNO6HLXJ\partner[1].htm not found!
File C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CNO6HLXJ\partner[2].htm not found!
File C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\BGP6B2L7\billboard[3].htm not found!
File C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\BGP6B2L7\billboard[4].htm not found!
File C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\BGP6B2L7\displayad[1].htm not found!
File C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\BGP6B2L7\si[1].htm not found!
File C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\51Y4MU4B\bizo_multi[1].htm not found!
File C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\51Y4MU4B\index[1].htm not found!
File C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\51Y4MU4B\net[1].htm not found!
File C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\51Y4MU4B\page-3[1].htm not found!
File C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\51Y4MU4B\VOLPortalLogin[1].htm not found!
Registry entries deleted on Reboot...

 

[carthage9000]

ps, made a small donation finally. again, thank you for your continued help and support weeding through this malware issue. stellar work and attention to detail.

 

[Broni]

Good job .....and thank you

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.

• Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
• Accept any prompts.
• Do NOT post JavaRa log.

==================================================

Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following:

:OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• Post resulting log.

2. Now, we'll remove all tools, we used during our cleaning process

Clean up with OTL:

• Double-click OTL.exe to start the program.
• Close all other programs apart from OTL as this step will require a reboot
• On the OTL main screen, press the CLEANUP button
• Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

3. Make sure, Windows Updates are current.

4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC) weekly.

8. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. (Windows XP only) Run defrag at your convenience.

11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

13. Please, let me know, how your computer is doing.

 

[carthage9000]

new restore point OTL log

All processes killed
========== OTL ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: Administrator
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: All Users

User: cdogg
->Temp folder emptied: 600631 bytes
->Temporary Internet Files folder emptied: 9383906 bytes
->Java cache emptied: 2027 bytes
->FireFox cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 506 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Owner
->Temp folder emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 26953 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 10.00 mb


[EMPTYFLASH]

User: Administrator

User: All Users

User: cdogg
->Flash cache emptied: 0 bytes

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Owner

User: Public

Total Flash Files Cleaned = 0.00 mb


[EMPTYJAVA]

User: Administrator

User: All Users

User: cdogg
->Java cache emptied: 0 bytes

User: Default

User: Default User

User: Owner

User: Public

Total Java Files Cleaned = 0.00 mb

Unable to start System Restore Service. Error code -2147212542

OTL by OldTimer - Version 3.2.53.1 log created on 07052012_234536
Files\Folders moved on Reboot...
C:\Users\cdogg\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\AntiPhishing\ED8654D5-B9F0-4DD9-B3E8-F8F560086FDF.dat moved successfully.
File\Folder C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRS{15E3CB0E-81EE-4137-A096-93A63D771BD5}.tmp not found!
File\Folder C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRS{21C31C47-3E21-4652-BCA7-A9D744145921}.tmp not found!
File\Folder C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRS{A7F31016-C530-42B3-AEED-6ADFA4F22A06}.tmp not found!
C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\39HLYCU0\billboard[1].htm moved successfully.
C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\39HLYCU0\billboard[2].htm moved successfully.
C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\39HLYCU0\page-3[1].htm moved successfully.
PendingFileRenameOperations files...
File C:\Users\cdogg\AppData\Local\Temp\FXSAPIDebugLogFile.txt not found!
File C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\AntiPhishing\ED8654D5-B9F0-4DD9-B3E8-F8F560086FDF.dat not found!
File C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRS{15E3CB0E-81EE-4137-A096-93A63D771BD5}.tmp not found!
File C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRS{21C31C47-3E21-4652-BCA7-A9D744145921}.tmp not found!
File C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRS{A7F31016-C530-42B3-AEED-6ADFA4F22A06}.tmp not found!
File C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\39HLYCU0\billboard[1].htm not found!
File C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\39HLYCU0\billboard[2].htm not found!
File C:\Users\cdogg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\39HLYCU0\page-3[1].htm not found!
Registry entries deleted on Reboot...

 

[Broni]

13. Please, let me know, how your computer is doing.

 

[carthage9000]

things are good. the music/ads have stopped. no malware hits from malwarebytes. seems faster. there were some residual issues with Java and old Microsoft things not loading, but I was able to uninstall and reinstall and everything seems to be working swimming now. I am quite pleased. thanks again. I've bookmarked the site in case of future issues, but I also read the "how did I get infected" file so hopefully it will be quite some time before I need help again. all the best. cheers, craig

 

[Broni]

Way to go!!
Good luck and stay safe