Hello and thanks in advance for any help. I'm a novice here but have read many of the posts and think I can follow directions (somewhat). I've gone through the five steps at the start of the forum and will post the results here. Like some other posts I've read, I started hearing music/ads randomly anytime I actived Explorer. I did some searches, downloaded Malwarebytes, found 6 items, got rid of them, but two continue to remain despite numerous restarts. I'm clueless at this point and have run the logs and will try to post them here now. Tell me what I need to do and I'll do it. Did step 1, have antivirus, ran it, no help. I will post the logs next. Thanks so much as I'm clueless here.