TechSpot

Virus blocking program use

Solved
By pop2012
Jul 24, 2010
  1. pop2012

    pop2012 TS Rookie Topic Starter Posts: 35

    I am having a bit of trouble finding the program to uninstall it. It is not on add/remove programs, and when I searched file names for it, i was unable to. Do you know where it might be saved to, or another way to find it?
     
  2. Broni

    Broni Malware Annihilator Posts: 47,681   +267

    It looks like some leftovers.
    We'll get rid of it with another OTL fix.

    Run OTL
    • Under the Custom Scans/Fixes box at the bottom, paste in the following

      Code:
      :OTL
      SRV - [2008/12/12 18:06:40 | 000,642,856 | ---- | M] (Cisco Systems, Inc.) [Auto | Stopped] -- C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe -- (nmservice)
      
      :Services
      
      :Reg
      
      :Files
      C:\Program Files\Common Files\Pure Networks Shared
      
      :Commands
      [purity]
      [emptytemp]
      [emptyflash]
      [Reboot]
      
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.
     
  3. pop2012

    pop2012 TS Rookie Topic Starter Posts: 35

    Here you go.
     

    Attached Files:

  4. Broni

    Broni Malware Annihilator Posts: 47,681   +267

    How is the error?
     
  5. pop2012

    pop2012 TS Rookie Topic Starter Posts: 35

    The error is gone!
     
  6. Broni

    Broni Malware Annihilator Posts: 47,681   +267

    Very good :)


    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
    :Commands
    [purity]
    [emptytemp]
    [EMPTYFLASH]
    [CLEARALLRESTOREPOINTS]
    [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. Run defrag at your convenience.

    11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    12. Please, let me know, how is your computer doing.
     
  7. pop2012

    pop2012 TS Rookie Topic Starter Posts: 35

    I like the Mr.Clean picture. Should I re-install Pure Network so I can use the internet again?
     
  8. Broni

    Broni Malware Annihilator Posts: 47,681   +267

    If you use it, certainly :)

    Everything else OK?
     
  9. pop2012

    pop2012 TS Rookie Topic Starter Posts: 35

    Everything seems to be okay. There are no more error reports and my internet access is back.
     
  10. Broni

    Broni Malware Annihilator Posts: 47,681   +267

    Way to go!! [​IMG]
    Good luck and stay safe :)
     
  11. pop2012

    pop2012 TS Rookie Topic Starter Posts: 35

    Thank you very very very much!!!
     
     
  12. Broni

    Broni Malware Annihilator Posts: 47,681   +267

    You're very, very, very welcome [​IMG]
     
Topic Status:
Not open for further replies.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.