You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.
Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how
HERE.
In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how
HERE.
Go to add remove programmes in your control panel and uninstall anything to do with(if there).
McAfee
MSC
Network Associates
VirusScan
mna
Symantec
LiveUpdate
mshr
Close control panel.
Click start/run and type services.msc into the run box and press the enter key.
When the window appears, maximise it. Double click on the following services(if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.
Automatic LiveUpdate Scheduler
McAfee Log Manager (McLogManagerService)
McAfee Update Manager (mcmispupdmgr)
McAfee Network Agent (McNASvc)
McAfee Protection Manager (mcpromgr)
Network Associates McShield (McShield)
Network Associates Task Manager (McTaskManager)
McAfee Task Scheduler (mctskshd.exe)
McAfee User Manager (mcusrmgr)
Close the services window.
Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.
Click on the processes tab and end process for(if there).
ShrCL.EXE
ALUSchedulerSvc.exe
mclogsrv.exe
mcupdmgr.exe
mcnasvc.exe
mcpromgr.exe
Mcshield.exe
VsTskMgr.exe
mctskshd.exe
mcusrmgr.exe
Close task manager.
Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).
O4 - HKLM\..\Run: [McENUI] C:\PROGRA~1\McAfee\MHN\McENUI.exe /hide
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\RunOnce: [DelayShred] "c:\program files\mcafee\mshr\ShrCL.EXE" /P7 /q C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\HSPERF~1.SH! C:\DOCUME~1\ADMINI~1\LOCALS~1\TEMPOR~1\Content.IE5\5F22BQ8M\MAKING~1.SH! C:\DOCUME~1\ADMINI~1\LOCALS~1\TEMPOR~1\Content.IE5\BBQTMUL9\PBRX_1~1.SH! C:\DOCUME~1\ADMINI~1\LOCALS~1\TEMPOR~1\Content.IE5\VX6JKW89\TOPCAP~1.SH! C:\DOCUME~1\ADMINI~1\LOCALS~1\TEMPOR~1\Content.IE5\5F22BQ8M\OFFSIT~1.SH! C:\DOCUME~1\ADMINI~1\LOCALS~1\TEMPOR~1\Content.IE5\XPRAZ9ZZ\SANTAB~1.SH!
O23 - Service: Automatic LiveUpdate Scheduler - Unknown owner - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe (file missing)
O23 - Service: McAfee Log Manager (McLogManagerService) - Unknown owner - C:\PROGRA~1\McAfee\MSC\mclogsrv.exe (file missing)
O23 - Service: McAfee Update Manager (mcmispupdmgr) - Unknown owner - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe (file missing)
O23 - Service: McAfee Network Agent (McNASvc) - Unknown owner - c:\program files\common files\mcafee\mna\mcnasvc.exe (file missing)
O23 - Service: McAfee Protection Manager (mcpromgr) - Unknown owner - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe (file missing)
O23 - Service: Network Associates McShield (McShield) - Unknown owner - C:\Program Files\Network Associates\VirusScan\Mcshield.exe (file missing)
O23 - Service: Network Associates Task Manager (McTaskManager) - Unknown owner - C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe (file missing)
O23 - Service: McAfee Task Scheduler (mctskshd.exe) - Unknown owner - C:\PROGRA~1\McAfee\MSC\mctskshd.exe (file missing)
O23 - Service: McAfee User Manager (mcusrmgr) - Unknown owner - C:\PROGRA~1\McAfee\MSC\mcusrmgr.exe (file missing)
Click on the fix checked button.
Close HJT.
Locate and delete the following
bold files and/or directories(if there).
C:\PROGRA~1\
McAfee<Delete the entire folder.
C:\Program Files\
Network Associates<Delete the entire folder.
C:\Program Files\
Symantec<Delete the entire folder.
Reboot into normal mode and rehide your protected OS files.
Post a fresh HJT log.
Regards Howard
This thread is for the use of lanimal only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
