Inactive Virus is preventing antivirus updates and web page loading

[ApolloCreed]

I don't even know where to begin, Malwarebytes freezes cold when I attempt to update it. In it's current (non-updated) state the quick scan found no infected items. I can get some web pages to load by spamming stop then refresh over and over, but I can't get any of the anti-virus software that I have to update.

I'm concerned about Identity theft because I made some online purchases before the infection became apparent, also I use the computer for work and in it's current state it's useless.

Can someone please help me...? Where should I start...?

 

[Jay Pfoutz]

Hello, and welcome to TechSpot.

Please see here for the board rules and other FAQ.

Please feel free to introduce yourself, after you follow the steps below to get started.

Information

• From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by a malware removal helper.
• Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
• If you have already asked for help somewhere, please post the link to the topic you were helped.
• We try our best to reply quickly, but for any reason we do not reply in two days, please reply to this topic with the word BUMP!
• Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.

Please review the 4-Step instructions and post the logs back here for my review.

Also, include this scan:

Download AdwCleaner by Xplode onto your Desktop.

• Double click on AdwCleaner.exe to run the tool.
• Click on Delete.
• A logfile will automatically open after the scan has finished.
• Please post the content of that logfile in your reply.
• You can find the logfile at C:\AdwCleaner[Rn].txt as well - n is the order number.

 

[Jay Pfoutz]

Hello, are you still with us? Please update us with the state of your situation, so we know how to continue from here.

We'd still like to help. Topic marked inactive, until your return.