"Warning! You Have a Security Problem" infection

By gweot
Feb 25, 2009
  1. Edit: OK, I went back and followed the 8 steps..follow directions! Logs attached.

    I got this trojan surfing aroung Ebay...Have tried Malwarebytes which finds it and deletes it but, it just keeps coming back.

    I ran Hijack this and the log is attached.

    Can you please help me remove this scourge from my laptop?


  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Uninstall Symantec (Norton) Antivirus
    Run the Norton Removal tool


    Uninstall Ad-Aware too
    Uninstall Spybots S&D too
    Uninstall SuperAntiSpyware too


    Run Startup Control Panel and remove any not required startups: (should be most!)

    Install Avira free AntiVirus

    Start up Malwarebytes again; Update it; then run a full scan (remove all found Malwares)
    You need to run this multiple times, until all hidden Malwares are uncovered and removed

    There you go ;)
    It might run about 100 times better as well ;)
  3. gweot

    gweot TS Rookie Topic Starter

    Can't remove Symantic, any other suggerstions?

    This is a company laptop with an enterprise version of norton. I am not the administrator.

    Can I just disable it and run the other steps?
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524


    You cannot install Avira or run the Norton removal tool

    Do this instead of everything posted:

    Download Combofix
    Lots of info on its use h e r e
    Direct download h e r e

    Locate the downloaded Combofix. Double click on it to run, answering any prompts along the way
    Note: during Combofix scan (lasting up to 10mins) your Desktop and clock may reset (all normal)
    ComboFix will also restart your computer (eventually) and then (eventually) create a log

    Save this log file to be attached to a new reply

    Also do another scan with HJT (scan and log file) and attach this to a new reply as well

    Whilst waiting for my reply, you may want to re-open Malwarebytes; update it again; and then run another full scan (I'm thinking there may still be more uncovered malwares to remove) I would do this ;)
  5. gweot

    gweot TS Rookie Topic Starter

    Combo Fix, HJT, completed Logs attached

    Here you are. Thank you for your help.

    Please let me know what else I need to do.

  6. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Symantec just makes your logs so difficult to read, with it many entries (having a whinge here !)


    Start->Run (I mean search of course) -> combofix /u


    Clear & Reset System Restore's Cache

    Go to Start >> Run - type or copy/paste control sysdm.cpl,,4 and then press Enter
    * Tick on the checkbox - Turn off System Restore on all drives
    * Click Apply
    Turn it back 'On' by unticking the same checkbox & click Apply, and then OK

    Restart, how's it performing?
  7. gweot

    gweot TS Rookie Topic Starter

    So Far, So Good!

    Followed instructions and all appears OK at this time...the AntiSpyware 2009 disappeared after running the CombooFix. Ran Malwarebytes and it found nothing.

    Thank You!

    I don't kow who you are, where you are or what you do but, you are providing an invaluable service to us semi-computer literate masses out here!

    Please keep it up!

    Again, thanks.

  8. ejpaws

    ejpaws TS Rookie

    Combofix worked for me, too

    Thanks to all who posted the fix
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