By lakartha
Apr 3, 2014
  1. Hello! Recently I found out that I have win32:malware-gen. It was detected in Avast and I want to get rid of it completely. I don't know what to do. I have been searching in the internet on how to get rid of it but im scared because what if I accidentally did something that I wasn't supposed to or erased something that I shouldn't have done.. I just want the virus gone forever.. please help me.
  2. Broni

    Broni Malware Annihilator Posts: 52,899   +344

    Welcome aboard [​IMG]

    Please, complete all steps listed here:
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.


    What file and in what location is reported by Avast?
  3. lakartha

    lakartha TS Rookie Topic Starter

    Malwarebytes Anti-Malware

    Scan Date: 4/4/2014
    Scan Time: 10:26:19 AM
    Logfile: scanapril4.txt
    Administrator: Yes

    Malware Database: v2014.04.04.01
    Rootkit Database: v2014.03.27.01
    License: Free
    Malware Protection: Disabled
    Malicious Website Protection: Disabled
    Chameleon: Disabled

    OS: Windows 8.1
    CPU: x64
    File System: NTFS
    User: elkay

    Scan Type: Threat Scan
    Result: Completed
    Objects Scanned: 249440
    Time Elapsed: 21 min, 13 sec

    Memory: Enabled
    Startup: Enabled
    Filesystem: Enabled
    Archives: Enabled
    Rootkits: Disabled
    Shuriken: Enabled
    PUP: Enabled
    PUM: Enabled

    Processes: 0
    (No malicious items detected)

    Modules: 0
    (No malicious items detected)

    Registry Keys: 0
    (No malicious items detected)

    Registry Values: 0
    (No malicious items detected)

    Registry Data: 0
    (No malicious items detected)

    Folders: 0
    (No malicious items detected)

    Files: 0
    (No malicious items detected)

    Physical Sectors: 0
    (No malicious items detected)

  4. lakartha

    lakartha TS Rookie Topic Starter

    Thank you very much for your help. Prior to finding you online, I had deleted "primesearchengine.exe". Is that why maybe the malware tool found no infections?
  5. lakartha

    lakartha TS Rookie Topic Starter

    Is it now necessary for me to do step 3 DDS ?
  6. Broni

    Broni Malware Annihilator Posts: 52,899   +344

    It's up to you but since we're here I'd run some more checks...
  7. lakartha

    lakartha TS Rookie Topic Starter

    What more checks should I do?
  8. Broni

    Broni Malware Annihilator Posts: 52,899   +344

  9. lakartha

    lakartha TS Rookie Topic Starter

    I have windows 8 on my laptop. the DDS did not open
  10. Broni

    Broni Malware Annihilator Posts: 52,899   +344

    [​IMG] Please download AdwCleaner by Xplode onto your desktop.
    • Close all open programs and internet browsers.
    • Double click on adwcleaner.exe to run the tool.
    • Click on Scan button.
    • When the scan has finished click on Clean button.
    • Your computer will be rebooted automatically. A text file will open after the restart.
    • Please post the contents of that logfile with your next reply.
    • You can find the logfile at C:\AdwCleaner[S1].txt as well.

    [​IMG] Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Post the contents of JRT.txt into your next message.

    [​IMG] Please download Farbar Recovery Scan Tool and save it to your Desktop.

    Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
    • The first time the tool is run, it makes also another log (Addition.txt). Please copy and paste it to your reply.
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