Windows 7 programs crashing and BSOD caused by ntfs.sys

By carmina917
Jun 29, 2011
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  1. carmina917

    carmina917 Newcomer, in training Topic Starter Posts: 49

    here is another minidump and i will uninstall msi afterburner

    Attached Files:

  2. carmina917

    carmina917 Newcomer, in training Topic Starter Posts: 49

    msi afterburner is off mse of off and i installed avast antivirus not avira dont want to pay until this works with avast i am running a full system scan see how it goes
  3. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    We are back to Ntfs.sys with this dump.

    See how it goes with MSE and the MSI Afterburner out of the way.
  4. carmina917

    carmina917 Newcomer, in training Topic Starter Posts: 49

    well the full system scan is at 54% no bsods yet
  5. carmina917

    carmina917 Newcomer, in training Topic Starter Posts: 49

    ryt full system scan no errors no malware either
  6. carmina917

    carmina917 Newcomer, in training Topic Starter Posts: 49

    ok was playing my game america's army 3 it said aa3games has crashed i clicked close went to desktop and then bsod here is minidump

    Attached Files:

  7. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    Just to check, did you completely uninstall MSE and the MSI software or just disable?

    The Avira link was also for a free version but Avast is just as good.

    This last dump is back to graphics again. and video memory

    We saw a big improvement when the RAM voltage was increased, go back and check it has not reset back to the wrong voltage. Make sure before you leave the Bios you select Save before you exit. If the setting is still ok then increase the voltage but do not go more than 1.85V.

    If you still get more BSOD's I think I will have to conclude that it is due to the RAM not being 100% compatible with your motherboard. The graphics card is most likely using part of the RAM which is giving misleading errors in the crash dumps.

    The only other thing you could try is to borrow a good working graphics card from another PC, if that still causes errors then again I would have to suspect the RAM.

    It would also be useful to borrow another make of RAM to test your system, preferably something that is in the motherboard compatibility list.

    Another option you could try is putting the sticks in slot 2 & 4.

    I would not like to advise you to buy new RAM sticks without proving that it is them first. It is up to you if you take that gamble but I would not like to be held responsible if new sticks make no difference. This is one of those occasions when I wish I had the PC infront of me.

    See if you get any crashes when not running America's Army.
  8. carmina917

    carmina917 Newcomer, in training Topic Starter Posts: 49

    ok i have another nvidia graphics card tht i could use i have completely uninstalled mse ad msi afterburner and the ram i have contacted pcworld the place i bought the ram from and have said tht it is faulty i have the receipt and the packaging and have asked for a refund then my plan is to buy compatible ram of the list in my mobo book
  9. carmina917

    carmina917 Newcomer, in training Topic Starter Posts: 49

    upped the voltage the computer went to boot windows and aprently it blue screened ....i didnt see a blue screen it just rebooted but here is the minidump

    Attached Files:

  10. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    That was a bug check code of 124 which confirms a hardware fault. As you had just changed the RAM voltage and are still below the maximum settings that does add to the evidence of the RAM being the problem.

    I will keep my fingers firmly crossed that when you get the new compatible RAM this problem comes to a happy ending. Please post back to this thread once you have it installed, and hopefully with some good news. Make sure you set the correct voltage for the new RAM.
  11. carmina917

    carmina917 Newcomer, in training Topic Starter Posts: 49

    i have switched graphics cards to a nvidia 9500gt use lees power so fingers crossed it might help and i lowered the voltage down to 1.65v again as i had upped to 1.8 just to see
  12. carmina917

    carmina917 Newcomer, in training Topic Starter Posts: 49

    ok with this graphics card rather than things crashing the bsod things just crash and thts it and it tells me staright away rather than 2 mins later then a bsod so i agree the ramia the problem i am going to go and ring pc world and if they wont refund me i was go and spend money on buying compatible ram
  13. carmina917

    carmina917 Newcomer, in training Topic Starter Posts: 49

    nope suprise suprise blue screen of death and it says memory management no need for the dump file i am just going to buy new ram
     
  14. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    I agree you are doing the right thing. I am always dubious about recommending people buy new parts unless I am 100% certain that is required. I do hope that the new RAM will solve the problem, if not, you should return the motherboard for replacement as that is the only other possibility. Unfortunately there is no easy way to test a motherboard.
  15. carmina917

    carmina917 Newcomer, in training Topic Starter Posts: 49

    ryt well i have been googling and googling my ram is pc3-10660 slot ram but my mobo takes pc3-10666 so tht there is the problem plus pcworld wont refund me and to buy new ram is going to be £55 damn
  16. carmina917

    carmina917 Newcomer, in training Topic Starter Posts: 49

  17. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    The link you gave was for a pack of three sticks, ideal for a triple channel motherboard but yours is dual channel.

    Ram is always better fitted in matching pairs so I would suggest getting just two sticks to start with and then make sure the system is ok once they are fitted. Then if you want to add more, get two more sticks, three sticks could cause some further glitches as the memory channels will not be even.
  18. carmina917

    carmina917 Newcomer, in training Topic Starter Posts: 49

  19. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    This RAM is recommended for your motherboard without doubt but it is only available in a pack of three. Three can be OK but only if the total amount of RAM in each channel is the same. So you could have 1 X 1GB in one channel and then 2 X 500MB in the other, giving you 1GB in each channel. You can check in your motherboard manual but I doubt they would recommend uneven memory in each channel.

    I would go for one that is available in a pack of two or individually.
  20. carmina917

    carmina917 Newcomer, in training Topic Starter Posts: 49

    Ok ryt I have already ordered it and I no it is compatible what I plan to do is when it arrives install all 3 sticks and see if the system is stable if it is great if not then what I will do is test it with only 2 sticks in then if it is working I will keep it like tht and keep the other stick as a spare if it still does not work then I am sending the mobo back and seeing if tht helps
  21. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    Ok, sounds like the way to go.

    Please let me know what happens:)
  22. carmina917

    carmina917 Newcomer, in training Topic Starter Posts: 49

    will do ram is not due to be delivered til next friday so.... ill let u no next friday btw i ordered the ram before i posted the link to it so just to let u no i didnt ignore what u were saying
  23. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    No problem, I assumed that was the case.

    Hear from you in a week.
  24. carmina917

    carmina917 Newcomer, in training Topic Starter Posts: 49

    ryt mark ram has come and is in my pc i am going to play aa3 and see if it crashes but so far after 10 minutes nothing spectacular has happened no crashes no nothing fingers crossed and crossed and crossed this works
  25. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    That's sounding good, let me know the outcome.


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