TechSpot

Windows XP SP3 keeps crashing

By Maxtor79
Jul 19, 2008
  1. Hi everyone,
    I have a problem for a while now, every time I view a video, my computer keeps crashing, that happens when I watch youtube clips as well as videos (using windows media player, real, quick time),
    it seems like I have a video card problem, I just want to be sure before I go and buyu a new card or whatever.
    BTW the machine was working perfectly for six months then recently this happened

    can you please help, here's the minidump file, can see where the problem is:

    DUMP_HEADER32:
    MajorVersion 0000000f
    MinorVersion 00000a28
    DirectoryTableBase 0a500020
    PfnDataBase 81086000
    PsLoadedModuleList 8055d720
    PsActiveProcessHead 805638b8
    MachineImageType 0000014c
    NumberProcessors 00000004
    BugCheckCode 1000007e
    BugCheckParameter1 80000003
    BugCheckParameter2 804fca6a
    BugCheckParameter3 b6348c78
    BugCheckParameter4 b6348974
    PaeEnabled 00000001
    KdDebuggerDataBlock 8054d2e0
    MiniDumpFields 00000dff

    TRIAGE_DUMP32:
    ServicePackBuild 00000300
    SizeOfDump 00010000
    ValidOffset 0000fffc
    ContextOffset 00000320
    ExceptionOffset 000007d0
    MmOffset 00001068
    UnloadedDriversOffset 000010a0
    PrcbOffset 00001878
    ProcessOffset 000024c8
    ThreadOffset 00002728
    CallStackOffset 00002980
    SizeOfCallStack 00000324
    DriverListOffset 00002f38
    DriverCount 00000079
    StringPoolOffset 00005328
    StringPoolSize 00001080
    BrokenDriverOffset 00000000
    TriageOptions 00000041
    TopOfStack b6348cdc
    DebuggerDataOffset 00002ca8
    DebuggerDataSize 00000290
    DataBlocksOffset 000063a8
    DataBlocksCount 00000005


    Windows XP Kernel Version 2600 (Service Pack 3) MP (4 procs) Free x86 compatible

    Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055d720
    Debug session time: Sat Jul 19 11:28:20 2008
    System Uptime: 0 days 0:37:30
    start end module name
    804d7000 806e4000 nt Checksum: 001F442E Timestamp: Sun Apr 13 22:
    31:06 2008 (4802516A)

    Unloaded modules:
    b66df000 b670a000 kmixer.sys Timestamp: unavailable (00000000)
    baf89000 baf8a000 drmkaud.sys Timestamp: unavailable (00000000)
    b67aa000 b67cd000 aec.sys Timestamp: unavailable (00000000)
    b69ac000 b69b9000 DMusic.sys Timestamp: unavailable (00000000)
    b69bc000 b69ca000 swmidi.sys Timestamp: unavailable (00000000)
    bae56000 bae58000 splitter.sys Timestamp: unavailable (00000000)
    bad9c000 bada0000 kbdhid.sys Timestamp: unavailable (00000000)
    bac70000 bac75000 Cdaudio.SYS Timestamp: unavailable (00000000)
    bad98000 bad9b000 Sfloppy.SYS Timestamp: unavailable (00000000)

    Finished dump check


    many thanks and regards
     
  2. tweaks_sav

    tweaks_sav TS Rookie Posts: 190

    When you say crash, does it physically BSOD(Blue Screen)? If so, please zip a few of the minidumps up and attach them to your post so we can analyze them.
     
  3. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Just a quick help on that.

    Click Start-->Run--> %windir%\Minidump --> ok
    When the folder opens confirm if you have any Minidump files ( *.dmp files)
    Zip up a few of the latest Minidumps (if exist) to a new reply (using the attachments [​IMG] button, on the new reply toolbar)
     
  4. Maxtor79

    Maxtor79 TS Rookie Topic Starter

    Hi tweaks_sav,kimsland

    thanks alot for your replies, in my case, it usually restart without any Blue Screen, but this is the first time I get the Blue Screen and the Minidump ( I attached it), I never had minidump before,

    it is really annoying right now, it restarted about 5 times while watching Youtube clips this morning,
    I really appreciate your help

    thanks
     
  5. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Instead of zipping up the one Minidump file (I've changed my mind)
    Can you remove the above Attachment (Sign on; Edit Post; Advanced; Remove Attachment)
    And then create a new reply with just the DMP file (Not zipped up)

    The reason is, the above attachment (after unzipping) does not have an extension, I tried DMP and another Zip, but both didn't work.
    What's more strange, is that this happened to me today with another thread too. (exactly)
     
  6. Maxtor79

    Maxtor79 TS Rookie Topic Starter

    Hi there,

    I uploaded the file again, I hope you can use this one,

    regards
     
  7. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    I had to change ext to zip, and extract first ??
    Faulty dmp file, cannot view (probably due to the extension issue!)
    It at least tells me you have Xp Home SP3 (that's about it!)
     
  8. Maxtor79

    Maxtor79 TS Rookie Topic Starter

    Hi kimsland,

    in my previous post, I actually extracted the zip file and uploaded it again in

    bu the one I attched in this post is the original minidump file,
    please check and see if it is any good?

    regards
     

    Attached Files:

  9. Maxtor79

    Maxtor79 TS Rookie Topic Starter

    Hi,
    my machine crashed again, and here's another minidump file for today ):


    regards
     
  10. gbhall

    gbhall TechSpot Chancellor Posts: 2,365   +53

    Does your trouble start with the install of SP3 ? It has been a right old &&*%&-up. You could try uninstalling SP3 first. Could just be a video driver conflict.
     
  11. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Inside the 2 MiniDumps:
    Suggest to run:
    CheckDisk on your system
    Memtest on your system
    Confirm all System Drivers are up to date

    Reply back once complete
     
     
  12. Maxtor79

    Maxtor79 TS Rookie Topic Starter

    Hi kimsland,

    I did the chkdsk on all drives and also the memtest, it seems everything is ok,
    did you find anything in the previously uploaded minidump files??

    it is really weird that it only crashes when I play video files ( youtube and divx), I just want to be sure that the nVidia 8600gt is the main reason, I can afford to buy a new card and replace the one I have ( if it is the reason),


    regards
     
  13. Maxtor79

    Maxtor79 TS Rookie Topic Starter

    help please ):
     
  14. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Hmm, I seem to be having an issue with users attachments
    Originally I thought it was the user (you and others) who had uploaded faulty attachments, but I'm pretty sure that it's my side (ie happened lots of times now, I even told someone off that I couldn't view his corrupted picture attachment, and another that I couldn't open a zip file(not you, another 1))

    Therefore, I can only read one of your attachments "memory_corruption" which is a bit vague! And try a few blind suggestions.

    Sometimes this fault is caused by certain background programs running, like Norton or ZoneAlarm or Virtual software like Alcohol. If you have any program running (like those 3) please uninstall them, and test again.

    Also "Confirm all System Drivers are up to date" should be done specifically on your Video card.

    I have to repair my own computer!
     
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