Yorkshire Police Ukash virus help needed

Hi

Download Farbar Recovery Scan Tool and save it to a flash drive.


Depending on your type of system, you will have to select 32-bit or 64-bit accordingly. How do I tell?

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
• Restart your computer.
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
• Click Repair your computer.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

• • Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt
• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to the disclaimer.
• Place a check next to List Drivers MD5 as well as the default check marks that are already there
• Press Scan button. It will do its scan and save a log on your flash drive.
• Close out of the message after that, then type in the text services.exe in to the "Search:" text box. Then, press the Search file(s) button, just as below:
  
  When done searching, FRST makes a log, Search.txt, on the C:\ drive or on your flash drive.
• Type exit in the Command Prompt window and reboot the computer normally
• FRST will make a log (FRST.txt) on the flash drive and also the search.txt logfile, please copy and paste the logs in your reply.

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Thanks.