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Microsoft faces Xbox 360 class action lawsuit
A Florida man has filed a $5 million federal class-action lawsuit against Microsoft this week, claiming that the Xbox 360 was "negligently designed and manufactured" and that a defect in the console causes it to scratch game discs and make them unusable.
Jorge Brouwer filed the suit Monday in U.S. District Court in Fort Lauderdale, Florida after his Xbox 360 scratched two video games discs he bought for $50 each. Microsoft has offered to replace scratched discs for a $20 fee, provided the games were made by Microsoft, yet they refuse to replace or provide any compensation for any scratched game discs made by third-parties.
In his lawsuit, Brouwer claims to have received thousands of complaints from U.S. Xbox users who have had game discs damaged, and is asking the court to order Microsoft to pay for damages, including replacing damaged discs and repairing defective consoles.
The news comes shortly after the company said it would set aside more than $1 billion to extend the warranty for the Xbox 360 consoles that completely stop working due to a vague condition the company calls "general hardware failure."
Jorge Brouwer filed the suit Monday in U.S. District Court in Fort Lauderdale, Florida after his Xbox 360 scratched two video games discs he bought for $50 each. Microsoft has offered to replace scratched discs for a $20 fee, provided the games were made by Microsoft, yet they refuse to replace or provide any compensation for any scratched game discs made by third-parties.
In his lawsuit, Brouwer claims to have received thousands of complaints from U.S. Xbox users who have had game discs damaged, and is asking the court to order Microsoft to pay for damages, including replacing damaged discs and repairing defective consoles.
The news comes shortly after the company said it would set aside more than $1 billion to extend the warranty for the Xbox 360 consoles that completely stop working due to a vague condition the company calls "general hardware failure."
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User Comments (8)
Post a comment| trinitibt on July 12, 2007 7:24 PM | Buy a PS3. It's the best gaming/entertainment machine on earth, well built and attractive. Sony was gonna leave MS in the dust soon anyway as soon as more games started coming out. They're just getting started.
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| shl0791 on July 12, 2007 7:53 PM | the only you could scratch those discs would be to tip the 360 while it's reading the disc. I hope this guy doesn't win.
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| Nick Lee on July 12, 2007 10:53 PM | Originally posted by shl0791: the only you could scratch those discs would be to tip the 360 while it's reading the disc. I hope this guy doesn't win. I agree, common sense would tell you not to move/tip/turn the console while it is reading a disc.
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| beef_jerky4104 on July 13, 2007 12:11 AM | Originally posted by trinitibt: Buy a PS3. It's the best gaming/entertainment machine on earth, well built and attractive. Sony was gonna leave MS in the dust soon anyway as soon as more games started coming out. They're just getting started. No the PC is the best gaming/entertainment system in the world, and the Xbox 360 is badly designed. If it wasn't stupid people wouldn't be able to scratch games with it.
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| Fornacis on July 13, 2007 8:18 AM | I'm willing to bet this fool has his XBox 360 mounted in his SUV for the kids....
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| ugotabekidin on February 13, 2009 10:16 PM | Originally posted by Nick Lee: Originally posted by shl0791: I disagree strongly! My sons xbox has scratched two of his discs and I repair computers. He DID NOT turn the xbox or move it while it was running. It shoots the discs out and the discs keep spinning as it ejects. It has nothing to do with "tipping" the console!the only you could scratch those discs would be to tip the 360 while it's reading the disc. I hope this guy doesn't win. I agree, common sense would tell you not to move/tip/turn the console while it is reading a disc.
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| ugotabekidin on February 13, 2009 10:21 PM | Originally posted by beef_jerky4104: Originally posted by trinitibt: "People" don't scratch the games. The xbox 360 does! While ejecting the cd the cd keeps spinning. This "scratches" the cd's without tipping the console or doing anything. The "scratches" are in a completely circular scratch. This could not possibly be caused by anything but hardware issues in the consoles dvd drive itself.Buy a PS3. It's the best gaming/entertainment machine on earth, well built and attractive. Sony was gonna leave MS in the dust soon anyway as soon as more games started coming out. They're just getting started. No the PC is the best gaming/entertainment system in the world, and the Xbox 360 is badly designed. If it wasn't stupid people wouldn't be able to scratch games with it.
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| MichaelLS on February 16, 2009 4:46 PM | Originally posted by ugotabekidin: Originally posted by Nick Lee: The system does not handle the drive correctly. This is all too common a problem. System cooling is an even bigger issue.Originally posted by shl0791: I disagree strongly! My sons xbox has scratched two of his discs and I repair computers. He DID NOT turn the xbox or move it while it was running. It shoots the discs out and the discs keep spinning as it ejects. It has nothing to do with "tipping" the console!the only you could scratch those discs would be to tip the 360 while it's reading the disc. I hope this guy doesn't win. I agree, common sense would tell you not to move/tip/turn the console while it is reading a disc. If you love your X360 put it all inside one of the new Lion cases. Lay that drive down flat!
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