For all the things we could criticize Apple about, there are some aspects in which they do excel and deserve some praise. Laptop Magazine found that this is the case with the company’s tech support, recently giving Apple a glowing review
when pitting their service up against some of its competitors, including Acer, Asus, Dell, Fujitsu, Gateway, HP, Lenovo, Sony and Toshiba.
Customer support is an important factor to consider when purchasing a new laptop – hardware fails, and when it does, you want the assurance you're going to find help for your problem. Apple’s steady increase in notebook and desktop market share seem to be an indication that many people feel this way and believe the price premium one pays for Mac products is worth it. Laptop Magazine also agrees with this, which is one of the reasons it has labeled Apple number one for 2009 in laptop quality.
How did its competitors fare? Giant Dell was actually rated one of the worst, netting a poor 58% customer satisfaction rating. The rest of the vendors mentioned were all in the “average” range, with none really standing out. Biased review? Honest and accurate? It's your call – if you are interested in top to bottom quality for laptops, though, the annual Tech Support Showdown
is a great read.