Surface early adopters reporting issues with audio, Touch Cover

By on November 9, 2012, 5:00 PM

Several Surface early adopters are reporting multiple issues with Microsoft’s first-ever tablet. It’s not exactly a good sign for Redmond considering the device has only been on the market for two weeks but we understand they are already working with customers to remedy some of the problems.

The Verge points out that they have uncovered several treads on Microsoft’s support forums detailing audio-related issues. It seems that some Surface owners are experiencing random audio stuttering and muting, even when the tablet is in standby.

The publication says they have been able to reproduce the issue on several Surface samples in their possession and they have even reached out to Microsoft about it. As of writing, the company hasn’t been able to generate the same issues on their end.

Another report originating from The Guardian notes that some buyers are having problems with the optional Touch Cover. Specifically, the edge on some covers appears to be fraying which exposes the wiring beneath. The defect is the same in each case, occurring right near where the cover magnetically attaches to the tablet.

This appears to be a much more common issue, according to a Microsoft support person, and we are told that the company is replacing defective Touch Covers free of charge. Affected users can head to the nearest Microsoft Store or go about the process online.

Were you a Surface early adopter and if so, have you experienced any issues with audio or the Touch Cover?




User Comments: 8

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SCJake said:

Simple lost in translation. Tech companies understand how to treat their products (aka not as footballs!) so when they test them the treat them correctly. They dont test for your average user's treatment of the product

Guest said:

I was going over the same thing with my brother. He was asking about why my smart phone lasted about two years. I told him imagine if you were to treat your laptop the way some people treat their phones. I drop my phone about once a week. A hard fall every 6 to 8 weeks. His laptop would break on one, maybe two of the falls that my phone experiences on a regular basis.

1 person liked this | SalaSSin said:

Well, at least they're not commenting on how the customer holds his tablet, but actually try to fix it!

Guest said:

Looks like nobody has one.

1 person liked this | VitalyT VitalyT said:

Something good about all this - they may get it right for the release of Surface Pro. The latter is one professional users may buy, nice to have all those quirks sorted on the RT-s, poor guineas

tipstir tipstir, TS Ambassador, said:

Too much of rush to get them out to market.. They should have waited. RT is the limited model 148ppi is said one at best for this tablet. Quad-core like dual-core from Nvida on the tablet only runs at 1000MHz or roughly 250MHz x 4 = 1000MHz as the Dual-Core Tegra2 ran at 512MHz x 2 = 1000MHz .

avoidz avoidz said:

First-gen buyers beware, as usual.

St1ckM4n St1ckM4n said:

Too much of rush to get them out to market.. They should have waited. RT is the limited model 148ppi is said one at best for this tablet. Quad-core like dual-core from Nvida on the tablet only runs at 1000MHz or roughly 250MHz x 4 = 1000MHz as the Dual-Core Tegra2 ran at 512MHz x 2 = 1000MHz .

Pretty sure that MHz count is per-core, not total.

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