Order one iPad from Best Buy, receive four extras free of charge?

By on December 10, 2012, 11:30 AM

What happens when you order an iPad from Best Buy and they mistakenly send you a box filled with five tablets? We weren’t sure either but at least two different people recently found themselves in this exact situation. The correct answer, according to Best Buy, is that you get to keep the extra four iPads free of charge!

Depending on your morals, there are a number of different options to consider if you were to wake up and find yourself in such a position. We would hope that most people would at least try to contact the retailer and fess up to the error before deciding on keeping the slates. And that is exactly what one buyer by the name of Alexa did.

Her boyfriend’s mother bought her son an iPad from Best Buy for Christmas and had it shipped to the couple’s apartment. When the package arrived, it contained the five aforementioned iPads despite the fact that that his mother was only charged for one tablet. The packing slip also only showed a single iPad was supposed to be in the box.

The new iPad owners reached out to The Consumerist for help. According to the FTC, anything that is shipped to your house is yours to keep. Such a rule prevents companies from sending you products without authorization then asking for payment at a later date.

Just to be on the safe side, the publication contacted Best Buy on Alexa’s behalf. They ultimately put the company in touch with Alexa who received the following message shortly after via email.

Good afternoon, Alexa –

Laura, from the Consumerist, contacted us here at Best Buy on your behalf. First and foremost, I wanted to let you know how much we appreciate your honesty. That is so rare in this day and age and I sincerely thank you!

We, here at Best Buy, acknowledge that we obviously made a mistake, but in the spirit of the holidays, we encourage you to keep the additional iPads and give them to people in need – friends, family, a local school or charity.

I have not shared this resolution with Laura, as you are the customer, but it is up to you if want to let her know the outcome of your discussion.

Thank you so very much for coming forward and I hope your boyfriend enjoys his new iPad. Merry Christmas!

As it turns out, this might not have been a case of a simple error at all. Another Consumerist reader also sent in their story that essentially mirrors the original, complete with photo evidence. If this sort of behavior continues, Best Buy is sure to take notice and correct the error, right?




User Comments: 12

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2 people like this | Guest said:

Best viral marketing ploy ever. People will order more iPad's now in the hope that they'll get 5 by 'mistake'.

Tygerstrike said:

Wow talk about christmas spirit! Way to go BB!

Littleczr Littleczr said:

This just makes me envious that it was not me that got those ipads. Although it could be a viral marketing ploy, like a guest said.

Wendig0 Wendig0, TechSpot Paladin, said:

Wow... marketing ploy or not, those people are going to be very popular gift givers this season if they don't sell them first.

Guest said:

Last week I ordered a tablet for $600 and to my amazement I received THREE in the mail by mistake. Glad to hear it's mine to keep according to FTC. Google will go bankcrupt if they dont correct their mistake asap.

Guest said:

The tablets are not else just downgrownded degradated PC and only with some bonus gift accessories after useable thing you get. Incredible prize for nothing. I build stongerPC from pennys.

Guest said:

LOL! Can we get a meme on this?? "I build stronger PCs with pennys." lulz

Guest said:

I have a high end desktop (i7 3770k, gtx 690, 27' 2560x1440 led) which I do my gaming on, but I still have a tablet. Tablets are great for chilling in the living room on the sofa, or when you're sitting on the john, even laying in bed... You're comparing apples and oranges. Yes they're both computers, but they have different advantages.

Trillionsin Trillionsin said:

I have a high end desktop (i7 3770k, gtx 690, 27' 2560x1440 led) which I do my gaming on, but I still have a tablet. Tablets are great for chilling in the living room on the sofa, or when you're sitting on the john, even laying in bed... You're comparing apples and oranges. Yes they're both computers, but they have different advantages.

I completely agree, nicely put.

soldier1969 soldier1969 said:

I have a high end desktop (i7 3770k, gtx 690, 27' 2560x1440 led) which I do my gaming on, but I still have a tablet. Tablets are great for chilling in the living room on the sofa, or when you're sitting on the john, even laying in bed... You're comparing apples and oranges. Yes they're both computers, but they have different advantages.

...27" 2560 x 1440 display is the poor man's 30" 2560 x 1600 IPS version like I have. Not so high end.

Tanstar said:

I had this happen a few years ago with Amazon and an external HD for backups. They sent me four. I contacted them about it and they gave free shipping to send the extras back and then they gave me a full refund. I don't know if the refund was another mistake or if they were thanking me for my honesty. Either way, I had already worked to get them back the three HDs and wasn't going to fight them over not being charged too :P Worked out well since the HD died in less than two months anyway.

Moheban79 Moheban79 said:

Few years ago Western digital sent me four Velociraptors instead of two on an RMA. When I called them on it they told me to keep them. Too bad I sold them on ebay. I loved those drives!

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