8 steps completed, is my system clean now?

By Girl ยท 16 replies
Feb 25, 2009
  1. hi guys im new here but have seen some great posts and am very impressed by everyones generosity of their time in helping people with these problems. i usually keep a good clean system but my mother noticed i logged onto msn when i was downstairs....i looked at my system and i had a notice from avg stating trojanware.win32.agent had just activated. i noticed my msn had been logged out and when i logged back in it said on msn that i was logged in elsewhere and logged me out of wherever i was logged into.... ive done the 8 steps and have attached my logs. can you tell is theres anything i should be worried about.

    your help is greatly appreciated

    Attached Files:

  2. raybay

    raybay TS Evangelist Posts: 7,241   +10

    Nope. You have some remaining problems... found by both MalwareBytes and SuperAntiSpyware.
    I would first replace AVG8 with either AVAST, or Avira Antivir, or a good paid program such as Kaspersky...
    Defragment, then run scans with each of those,
    then immediately reboot in SAFEMODE and Scan again....

    AVG8 is not as good as AVG 7.5 was, and it has fallen way behind what Avast and Avira have been able to deliver.

    or look at the 8-Steps removal suggestions found elsewhere on this forum. You won't find better anywhere for the problems you still have lurking...
  3. Girl

    Girl TS Rookie Topic Starter

    do i need to repost my before and after logs?
  4. mflynn

    mflynn TS Rookie Posts: 2,655

    Post all logs but not the ones you have already posted.

    The above logs are no bad but run then both again select all and remove even the cookies in SAS!'

    Then and only after the above is done and Logs attached do the below!

    Download SDFix to Desktop.


    On Desktop run SDdFix It will run (install) then close.

    Then reboot into Safe Mode

    As the computer starts up, tap the F8 key several times.

    On the Boot menu Choose Safe Mode.

    Click thu all the prompts to get to desktop.

    At Desktop
    My Computer C: drive. Double-click to open.

    Look for a folder called SD Fix. Double-click to enter SD Fix.

    Double-click to RunThis.bat. Type Y to begin.

    SD Fix does its job.

    When prompted hit the enter key to restart the computer

    Your computer will reboot.

    On normal restart the Fixtool will run again and complete the removal process then say Finished,
    Hit the Enter key to end the script and load your desktop icons.

    Once the desktop is up, the SDFix report will open on screen and also be saved to the SDFix folder as Report.txt.
    Attach the Report.txt file to your next post.
    Download ComboFix

    NOTE: If you have had ComboFix more than a few days old delete and re-download.

    Get it here: http://download.bleepingcomputer.com/sUBs/ComboFix.exe
    Or here: http://subs.geekstogo.com/ComboFix.exe

    Double click combofix.exe follow the prompts.

    Install Recovery Console if connected to the Internet!

    When finished, it will open a log.
    Attach the log and a new HJT log in your next reply.

    Note: Do not click combofix's window while its running. That may cause it to stall.

  5. Girl

    Girl TS Rookie Topic Starter

    done all thats been said, how is it looking now?

    ok all been done, ive noticed the cookies on sas arent going and keep being picked up. is there a way i can get rid of these myself as sas doesnt seem to be getting rid of them? i have no clue about anything else....is it ok or no?

  6. mflynn

    mflynn TS Rookie Posts: 2,655

    Good job!

    MBAM and SDFix were clean.

    Run HJT Scan only select to Fix the below item
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

    Run SAS again Quick Scan there other things to clean but to remove the cookies select/check them. Attach ne log.

    Oh yes! ComboFix found several so run it again attach new log

  7. Girl

    Girl TS Rookie Topic Starter

    new logs.....can you tell me what is it thats on my system because i havent the foggiest idea....do i have trojans etc?


    Attached Files:

  8. mflynn

    mflynn TS Rookie Posts: 2,655

  9. raybay

    raybay TS Evangelist Posts: 7,241   +10

    To remove cookies, use CCleaner (available free by download). If CCleaner doesn't remove them, leave them alone.
  10. Girl

    Girl TS Rookie Topic Starter

    ok ive run norman (log attatched) and i ran dr web which found no viruses. but has no log? do i need to do another scan with anything else to tell you if i have any more things on my pc? norman deleted what it found too....
  11. raybay

    raybay TS Evangelist Posts: 7,241   +10

    Is Norman a euphemism for Norton?
  12. mflynn

    mflynn TS Rookie Posts: 2,655

    Raybay No! http://www.norman.com/

    But this is the Stand alone cleaner, next time its needed re download it!
    OK Girl you did a Fabulous job!

    You are clean!

    Stay out of trouble for a while! :) Don't let me see you back here except to drop in and say hello!:cool:

    Thread Closing-------------------------------------------------------------------

    Some of these tools update so often they require downloading again later if needed. But keep and run MBAM and SAS to maintain.

    Remove ComboFix
    combofix /u
    Hit enter or click OK.

    Please download OTCleanIt http://download.bleepingcomputer.com/oldtimer/OTCleanIt.exe

    Save to desktop.

    This will remove all the tools we used to clean your computer.

    Double-click OTCleanIt.exe. Click CleanUp. Yes to the "Begin cleanup Process?"

    Approve all if prompted by Firewall. Approve Widows Defender or other guards or security programs while OTCleanIt attempting access to the Internet to allow all.

    If prompted to Reboot click, Yes.
    OTCleanit will delete itself when finished, If not delete it by yourself.

    Run CCleaner http://www.ccleaner.com/download/builds (get SLIM at bottom no Yahoo toolbar)
    Run twice or more on Cleanup temps, then on left click Registry then Scan for issues also repeat till clean.

    Run ATF-Cleaner http://majorgeeks.com/ATF_Cleaner_d4949.html Temp and Registry, repeatedly until no more found.

    KCleaner ftp://ftp2.kcsoftwares.com/kcsoftwa/files/kcleaner.exe
    Fantastic cleaner. (When installing uncheck Relevant Knowledge do not install)
    The issues can and are likely found is in System Restore so do the below

    Start-Programs-Accessories-System Tools-Disk- System Restore and create a new Restore point. Name it "After cleanup at TechSpot".

    Then Start-Programs-Accessories-System Tools-Disk Cleanup
    Click OK to accept C:
    Select all Boxes
    Then click More Options
    Here click System Restore and OK to "Are you sure" and the OK to Run.

    As this runs it clears all but the most recent Restore Point but it does one other thing that can contain infested files and a huge amount of disk space.

    It clears what is known as Shadow copies which are used by specialized back up programs.

    This is if you have the Volume Shadow Copy running which is the default.

    Every two weeks or so, run MBAM and SAS until clean.

    They take a while, so leave scanning while you are sleeping working or watching TV. If not done under the gun they can be scheduled not to interfere with computer time.

    If they find something they can not clean, then get back to us.

    Additionally run CCleaner. ATF-Cleaner and KCleaner.
    I have been using ThreatFire for more than a year, it just went from ver 3 to ver 4.

    It was designed to be used with and to co-exist with other Virus scanners.

    Additionally it uses a totally different process to protect. While conventional Virus scanners work from definitions ThreatFire works on recognizing Virus/Malware activity.

    It's like looking at it with 2 sets of eyes and from a different angle.

    It works like some Firewalls do to learn what is good/bad.

    After install it will ask you about everything that could be a security issue. For example the first time you run IE or FireFox it will prompt you. You would answer to approve and remember the setting. From then on no more prompts about IE or FireFox unless the exe changes like in an update.

    As it queries you about the prompt to help you determine to approve or not you can google it with one click.

    Look at http://www.javacoolsoftware.com/spywareblaster.html

    Run SpyBot ocassionally and use the Immunize function.

    I highly reccomend Hostman: Hostman http://majorgeeks.com/HostsMan_d4592.html

    Download install run and allow it to disable DNS Client and select all Host files and then Update and install all host files.

    A Disk Scan (chkdsk) and Defrag are in order.

  13. raybay

    raybay TS Evangelist Posts: 7,241   +10

    Thanks for the update. I had never used Norman, and now it is a tool in my box.
  14. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    It's too big of a download for me to normally quote to others 33Meg
    And it cannot be kept in any "box" for later use, as there is no update button, and you must continue to download the entire program each time it updates, by the way its last update was 2 days ago. (Too long away, in malware scanning terms, in my opinion)
  15. Girl

    Girl TS Rookie Topic Starter

    thanks for all your help guys its really appreciated. im off to help a fellow out this morning to try and clean their system. ill just do the 8 steps mind you as i can see using some of the other programs mentioned could damage her system. thanks again mike youve been a gem :D
  16. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

  17. mflynn

    mflynn TS Rookie Posts: 2,655

    Yes Girl some of these things are dangerous without our guidance.

    You had practice on your own. So Open a new thread for your friend do the 8 Steps. post all logs we need to know what you had so don't skip sending any logs..

    But look at the MBAM and SAS logs and if they have found/cleaned issues then post that log and run again until clean posting each log.

    Well Kim if you need it you need it, 33Megs is not much for broadband these days.

    Raybay it is recommended by Norman to run in Safe Mode.

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