8 Steps, Unable to Complete

By Brownie ยท 4 replies
Apr 19, 2009
  1. I am unable to complete the 8 steps due to my computer crashing and restarting automatically every time I scan on nearly every single malware/virus software. I've tried all different styles of scanning on various software but whatever I try it always crashes during the search. However I am not entirely sure at what file it crashes at.

    I have a laptop, 4.0gb, Vista OS, 2.75ghz duo. - I'm not sure if this is relevant, but heck, won't hurt to tell you.

    I managed to step 4 (after skipping step 1 due to scan failures) where I was asked to take a scan with 'Malwarebytes' Anti-Malware' I have downloaded it, yet as usual it crashes during the scan.

    I'm not incredibly educated on this topic, but I learn quickly.
    So what can I do?

    Thankyou for your time.
  2. B00kWyrm

    B00kWyrm TechSpot Paladin Posts: 1,436   +37

    You _will_ find the help you need here...

    You need to read, understand, and strictly follow the directions
    which you find at the top of this board.

    Start with... https://www.techspot.com/vb/topic120350.html
    Then ... https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/
    Followed by ... https://www.techspot.com/vb/topic65943.html

    Once you have posted the three (3) logs mentioned in the 8 steps,
    one of the experienced helpers will be more able to assist you.

    How to post your Hijackthis log-file as an ATTACHMENT:

    If you are unable to complete the 8-step process,
    following the instructions strictly...
    one of the experienced helpers will be able to assist you,
    but these instructions are the starting point.

    Good Luck. Repost if you have difficulties along the way.
  3. Brownie

    Brownie TS Rookie Topic Starter

    You've just copied and pasted that from a different thread. :S

    I'm sorry but that doesn't help me. Thanks for trying, but this whole thread is about how I am unable to complete the 8 steps due to my system crashing everytime I do a virus scan.

    I'm confused. Have I missed something?
  4. B00kWyrm

    B00kWyrm TechSpot Paladin Posts: 1,436   +37

    Actually it is my own "boilerplate" that I use with most who are just starting out with the virus and malware board, and have not had help yet. After several hours... when you have posted, but not had a reply from one of those who have been helping longer, it is sometimes an indication that you missed something in the 8 steps.

    That is why I suggest that you diligently follow them...

    Since you cannot even get through step one...
    And since I am bound by this rule...
    "... offer help based on the 8-step instructions first.
    "Only after these resources have been depleted you should suggest to proceed otherwise."

    Have you read this? -> https://www.techspot.com/vb/topic65943.html

    Have you done this?
    Have your tools saved to your desktop...
    Reboot to safe mode.
    Run them in safe mode and see if your results differ...
  5. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    Brownie, let's get some background:

    1. What problems are you having other than crashing when running the cleaning programs? What led you to running them? Is it that the system crashes when you do a scan with the AV program only or do you notice other malfunctions?

    2. Malware frequently prevents updating of security programs. Do you try to update before the scan or go right into the scan? If it is the update itself that fails, try the scan without the update and in Safe Mode.

    3. Have you tried getting into Safe Mode?
    Boot into Safe Mode
    * Restart your computer and start pressing the F8 key on your keyboard.
    * Select the Safe Mode option when the Windows Advanced Options menu appears, and then press ENTER

    4. What AV program are your using? Stand alone AV or a full security suite?

    5. Have you managed to download all three of the programs: Malwarebytes, Superantispyware and HijackThis? IF you can get them on board, even if you have to use a flash drive to download, then install on the infected system, we can get the logs and rerun 2 of them later, if needed, in Normal Mode.

    IF you can get into Safe Mode, you can run the programs in that.
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