Acer Aspire 5720Z - keyboard blocked

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My friend cannot use her keyboard anymore.
Would anyone have an idea what to do?
As an alternative, someone suggested that I get her the electronic keyboard from the tools in her computer, but I cannot find it.
Can someone tell me the steps to get it in the computer?
Thank you.
 
Does she use a PS/2 or USB keyboard.

Repair shops, Salvation Army shops, White Elephant sell boards and mouse for as low as $2.00 to $4.00

Be sure it is not the socket... It is rare to very rare that a PS/2 keyboard will fail, bugt common for a USB keyboard to turn belly up.
 
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