The problem I'm having with this, is a call center apparently built using Google Sites template may be masquerading as an official Google help number. Since I don't have an Administrative account with Google Suite support, I'm hoping someone will help investigate this with me. All "Customer Service Roads Lead to this Number, 1-888-712-1422". It associates with this IP address: https://sites.google.com/sbsind.in/g0ogletechhelp/home I was locked out of my Gmail account (temporarily) So I searched for a Google toll free to find out what was up The number above kept being returned. After a chat, and some remote assistance, The Indian gentleman on the phone claimed my password had been changed 2 times in the past 3 days, once from San Antonio, Texas And then allowed me to see a scan, which claimed my machine was infected with "Koobface". Well, I don't belong to Facebook, Twitter, haven't downloaded any new "video players or updates", and don't have any friends. (y'all know what that's about right)? So obviously, I haven't clicked on any bad links in personal emails. Where the heck could this Bot come from? Soon I being asked for $90.00 to fix the problem. And offered a 3 year subscription to some AV product. I asked if I reformatted the computer, would that cure the worm. I was told "no because my email was infected". Then, we were temporarily disconnected, by the person called back, which I'm wondering if it was a ploy to determine if the phone number they had on me was legit. Later, I was able to access my email account, and the only questionable log-ins Google was aware of, was when I tried to log on with another machine on my home network. (No mention of changed passwords or San Antonio). Now, I ran a scan with Avira, which shows no infections, and no detections, "Koobface" or otherwise). Now, if this is a bogus company trading off Google's name, it certainly is high profile, and needs to be looked into and / or shut down. What thinkest thou?