Evernessince
Posts: 5,469 +6,160
I bought a beautiful ASUS device, beautiful screen anyway, very sharp.
That was it! Until after several months I was informed that I needed to do a upgrade from Asus. I did it and the stupid device continually kept re-booting. I called their service dept and asked them to help me stop it and to get it back to the original settings. They were so very slow in helping me, first claiming that I had damaged the machine, I did not.
I must have had 30 to 50 emails back and forth. They were unable to do anything. Finally I took it to several local computer repair places and they told me point blank that Asus is junk, that I should throw it out.
Still I continued trying myself to fix it, until finally after months of trying myself I was able to come to a compromise of using it in a mode that is not able to fully work.
I hope with the new CEO they will change their crappy help desk and put out a decent product meaning one that not only looks nice, but has good internal components.
Until then, I would NEVER recommend asus instead remember the letters are:: they make an *** out of U....
Any company blaming the customer right off the bat with zero facts is doing it wrong. I've heard horror stories of their customer support, I guess this is just another one.
Unfortunately it's rather hard to find good customer support nowadays. Dell, ASUS, HP, they all outsource customer support to india.