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Australian courts fine LG $110,000 for misleading consumers about burn-in

By mongeese · 33 replies
Sep 7, 2019
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  1. gamerk2

    gamerk2 TS Maniac Posts: 296   +185

    South Korea actually. Regardless, any company that sells its products in the US are subject to US regulations.

    Of course, regulations have been gutted over the past 40 or so years, so the US is well behind the rest of the world in terms of consumer protections.
     
  2. gamerk2

    gamerk2 TS Maniac Posts: 296   +185

    For reference, here's the OLED burn in test done by Rtings late last year:

    https://www.rtings.com/tv/learn/real-life-oled-burn-in-test

    What kills you is static content for hours at a time; news tickers and programs where people are always in the same position on screen are the two biggest offenders. Unless you are someone who watches just news all day long (in which case, what the heck is wrong with you?), burn in risk is less then it was for Plasma displays.
     
  3. Emexrulsier

    Emexrulsier TS Evangelist Posts: 609   +85


    Agreed! I have an OLED tv, I spent several 1000 on it and I always dread the time it does die cause I can never go back to inferior tech that is currently on the market (nor can I go smaller than 65").

    My tv has something called pixel shift to reduce the chances of screen burn in. The odd time I have some pixel retention but this is easily rectified. Weirdly I have noticed the Amazon Prime app always leaves its menu hue behind for a few seconds, no other app does this never known why.
     
  4. captaincranky

    captaincranky TechSpot Addict Posts: 15,185   +4,130

    I guess that qualifies you as "special needs"
     
    ZackL04 likes this.
  5. “Less of an issue”? Ok, if that is true WHY does LG in the User manual for the C8 say “the types of things that can cause BI are the black bars when watching movies”? Movies are usually touted as being the ‘safest’ content for OLED’s, yet the manufacturer’s warning about the BI risk from black bars is clearly stated anyway. Why? If it was not a risk, would LG say such a thing? Whose word should be take? The company that makes the OLED panels or yours? Note, just because many consumers using it in “normal use” for 2-3 years haven’t yet seen BI, does not mean they won’t. There is also the very real “panel lottery” - some panels may just be more susceptible to BI than others. Most end-user anecdotal testimony could be argued that it is simply too soon in the life of the panel. We really don’t have any credible tests for BI over the equivalent of 5 years or more of “normal use”. I know HDTV Test claims they are at 3700 hrs in “normal” viewing with their test OLED’s which as yet show no signs of BI. However, I have no way of confirming that these tv’s have been running for 3700 hours. 3700/24 hrs a day = 154 days. Maybe it’s accurate, maybe it’s not. Maybe they had a better panel than others received. We can’t say for sure. 3700 hrs/ 4 hrs per day “normal use” = 975 days/ 365 days per year = 2.53 years of “normal use”. That is precisely the point! Most end user anecdotal testimony simply does not have the longevity needed to truly measure the cumulative effect on organic pixels. OLED’s are great products and have amazing image quality, no doubt. However, they also come with real risks.
     
    ZackL04 and loki1944 like this.
  6. koblongata

    koblongata TS Addict Posts: 226   +71

    Still remember when Costco in Taipei first introduced OLED TVs couple of years back I was fascinated by it stood there for long, but then the second visit to the store I found them all had VERY SERIOUS burn-ins, then a few visit later I found them replaced with new ones, I was thinking might be alright this time? but then all burned again, then they start to playback full screen raw footage contents only, those store clerks must been less informed and didn't care much?... Anyhow, now they don't put OLED on display anymore.
     
    Last edited: Sep 10, 2019
  7. ZackL04

    ZackL04 TS Guru Posts: 565   +278

    Exactly my original point. The OLED at my local Target is burnt in like crazy. And its playing like a 3 minute video loop of like 6 very different 30 second clips
     
  8. lazer

    lazer TS Addict Posts: 261   +60

    I am suprised at LG. I have several phones and love them. But I never had to deal with tech support.

    I did get screwed bad from tech support at Assus. They keep me hanging with this and try that until my warranty expired, then they decided not to help.....
     
  9. Markoni35

    Markoni35 TS Addict Posts: 325   +137

    Well... the solution is simple: SCREENSAVERS !!

    You're watching a football match and suddenly a screensaver kicks in!!
     

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