Backdoor.tidserv!inf ... please help

[ottawa66]

Hi,

Same story as others. Norton found it but could not delete it. The only unexpected thing that happened when I was going through the suggested eight steps is that Malware required a reset of the computer when it completed the scan.

See attached for the three logs.

Thanks in advance for any help that you can provide.

Cheers.

 

[almcneil]

Greetings few Ottawan! Heatley's gone!!