Probably a week or so ago Norton antivirus found a trojan (download.trojan)on my system and had failed to permanently delete it so I figure it must be one that has to be manually fixed. Well 2 days ago as I was trying to sign online (AOL) I received a notification popup that a worm (long name.. something with veritas? which i believe is part of the norton company?) was trying to invade my system and would be blocked, therefore I was not able to sign online. It would only detect and block this worm while dialing up, almost connecting, then disconnecting. So, I temporarily turned off my norton worm detector to allow me to connect so I could see the processes I need to do to fix these problems. I've got the HJT program from a previous issue I had, so I went in to start on the first couple steps. I think this is where I made a mistake!
I turned off system restore in normal mode. I then restarted the computer... in safe mode. I went thru and deleted all my cookies (cept for index) and then was going to go thru and all allow all internal files/folders to be seen when I was to do a follow-up scan.. then did a HJT log.
Went to restart the computer and it starts back EVERY time in safe mode!
I know when I first turned off system restore in normal mode it said that all previous restore points would be erased, etc... but i thought this was just a normal procedure in the process.. ugh HOPE this is not permanent and I didn't really screw up my whole system.
Every time I restart, shut down, and then reboot, it brings up the Black blank screen with small "safe mode" in the corners. I run Windows XP. I have no access to the start menu, desktop, or anything of that matter.. or atleast if theres a way I do not know of it. Any process I do right now in safe mode is by ALT CTRL DEL and starting a new process that way. Please tell me what I might be able to do, thank you
I turned off system restore in normal mode. I then restarted the computer... in safe mode. I went thru and deleted all my cookies (cept for index) and then was going to go thru and all allow all internal files/folders to be seen when I was to do a follow-up scan.. then did a HJT log.
Went to restart the computer and it starts back EVERY time in safe mode!
I know when I first turned off system restore in normal mode it said that all previous restore points would be erased, etc... but i thought this was just a normal procedure in the process.. ugh HOPE this is not permanent and I didn't really screw up my whole system.
Every time I restart, shut down, and then reboot, it brings up the Black blank screen with small "safe mode" in the corners. I run Windows XP. I have no access to the start menu, desktop, or anything of that matter.. or atleast if theres a way I do not know of it. Any process I do right now in safe mode is by ALT CTRL DEL and starting a new process that way. Please tell me what I might be able to do, thank you