Hello,
a few weeks ago i tired downloading a media player which happened to be some sort of virus or trojan. after that my internet explorer stopped working and kept bring up an error message. after a week a just tried using explorer again and unexpectedly i had to restart the laptop as the screen just froze. previously i had been able to surf the net well using mozilla. but after shutting down the system improperly i cannot boot up the system. when i turn on the power supply i get the usual Dell logo and then a blank, black screen just pops up.
can someone please tell me how i can sole this issue as i have a lot of file on that particulr laptop that i have not backed up.
thank you
a few weeks ago i tired downloading a media player which happened to be some sort of virus or trojan. after that my internet explorer stopped working and kept bring up an error message. after a week a just tried using explorer again and unexpectedly i had to restart the laptop as the screen just froze. previously i had been able to surf the net well using mozilla. but after shutting down the system improperly i cannot boot up the system. when i turn on the power supply i get the usual Dell logo and then a blank, black screen just pops up.
can someone please tell me how i can sole this issue as i have a lot of file on that particulr laptop that i have not backed up.
thank you