jerseyjeff
Posts: 19 +0
My daughter apparently installed a new program when I wasn't around, and it keeps crashing the computer. It's called WinAntiVirus which I'm sure is bogus, but I keep getting the message that there is spyware on the computer, which I'm sure there is, but it won't let me delete it, it just keeps going to BSOD memory dump and trying to reboot. I tried to reboot in safe mode, but I wasn't able to boot up. I want to delete this program and run AdAware to get rid of whatever is on there, but I think I need to boot up off the OS Cd, which is WIndows XP. The machine is a Dell laptop. How can I boot up around this malware, delete it, and then clean up the hard drive? Help me please....