I am a new pc tech, and i have a user who has been having BSOD problems for several months. they generally occur in the early morning when he is not using his machine, and they happen once or twice a week. i tried to interpret his minidump files on my own, as well as looking at his event logs and mcafee logs. i noticed a correlation between mcafee and his crashes, as well as a mcafee file being noted in 2 of the minidumps. we upgraded his mcafee to a newer version and the system went longer than it has without a crash, but finally did today (he was actually working this time, just scrolling through some code).
what we have done so far:
chkdsk /f /r
memory test
removed expansion graphics card and reverted to the on-board graphics
here are 5 minidumps
can someone please help? I have been unable to solve the issue, and we are soon going to recommend a reformat and reinstall. the problem is he is a programmer with extensive setup time for his pc, and they do not want him to spend the time doing it if he doesn't have to. thanks in advance
what we have done so far:
chkdsk /f /r
memory test
removed expansion graphics card and reverted to the on-board graphics
here are 5 minidumps
can someone please help? I have been unable to solve the issue, and we are soon going to recommend a reformat and reinstall. the problem is he is a programmer with extensive setup time for his pc, and they do not want him to spend the time doing it if he doesn't have to. thanks in advance
