Bunch of Problems

By Exotickiss87 ยท 4 replies
May 4, 2008
  1. Ok me and my boyfriend are trying to fix his brother in-laws computer and everytime we think we get passed something, something else happenes.

    We had a desktop background that said "Warning: Spyware threat has been detected on you PC."

    We managed to get rid of that, then the task manager stopped working but, we got that re enabled.

    We are trying to run Super AnitSpyware and it's getting to a certain file and restarting the computer. We THINK it has something to do with a Vundo virus but we aren't positive. We don't have HiJack This or anything other than Avast, Super AntiSpyware and McAfee. The problem is everytime we go to open our web browser the whole system locks up and we have to restart it. The only way to get any new programs on that computer is through a network from this computer but we can't get the network to work right now either and I rather not connect to the network because of the virus.

    Anyone have any suggestions?

    The only way to post a copy of the Super AntiSpyware log is to type up the whole thing but the only file it's listing is Vundo-Variant/F that's associated with the RQRICDAR.DLL file. We aren't sure if that's the file that's making the computer restart or not but that's the only file listed in the Log.
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Do a Start --> Search --> All files and folders --> Include Hidden & System files
    for: RQRICDAR.DLL and then remove it.

    You should also download and run CCleaner, to clean out all temporary files

    • Please download Malwarebytes' Anti-Malware to your desktop.
    • Double-click mbam-setup.exe and follow the prompts to install the program.
    • At the end, be sure a checkmark is placed next to
      • Update Malwarebytes' Anti-Malware
      • and Launch Malwarebytes' Anti-Malware
    • then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select Perform full scan, then click Scan.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Be sure that everything is checked, and click Remove Selected.
  3. Exotickiss87

    Exotickiss87 TS Rookie Topic Starter

    It says it can't be deleted because it's being used by another program.

    And until we figure something out we can't download anything. We can't get on the internet with that computer, it freezes the computer up every time we try.
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

  5. Exotickiss87

    Exotickiss87 TS Rookie Topic Starter

    It's gone and we can use Firefox now but we still can't go to any antivirus or antispyware websites
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