burner problems

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Can someone help me please (newcomer) my dvd burner will not recognise blank dvds, it will play dvds but not recognise for burner (this has just started) I reinstalled software - didn't work, did various virus checks -didn't work. Then I purchased a new dvd burner drive installed the soft ware etc - got the same problem - please help if you have any ideas - I miss my dvd burning
 
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