Buyer beware: Some iMacs arriving with broken screens or DOA

By Matthew ยท 54 replies
Nov 24, 2009
  1. yorro

    yorro TS Booster Posts: 251

    Apple are on a seriously slippery slope. And this after the Snow Leopard shenanigans, too.
  2. Kibaruk

    Kibaruk TechSpot Paladin Posts: 3,285   +900

    After reading this, maybe a couple containers went around or just moved a little bit and poor packing was the final issue here, no Microsoft conspiracy lol.

    Indeed hope they get to the bottom of this.
  3. swilllx2p

    swilllx2p TS Rookie Posts: 127

    Yeah, Its pretty much got to be poor packaging on Apples part here. Like others have said if you do buy a mac your already paying a premium for the hardware that you get, so can they really not provide a little better packaging for there products?
  4. kimboy

    kimboy TS Rookie Posts: 39

    Apple have decided to take the cheap route (poor packaging and all) to profitability. The problem is that this road can be more expensive than they thought: now they are replacing DOAs and broken screens. A company of Apple's calibre should not be facing such issues. Whoever decided on the type of packaging used needs to get serious.
  5. Didou

    Didou Bowtie extraordinair! Posts: 4,274

    The new packaging is part of Apple's push to be "greener" & has been used for a while now without any problems before. The new iMacs might be bigger (27"/21" instead of 24"/20") but that alone doesn't explain all those failures.

    At least they're replacing them without hassle as they should.
  6. RealXboxMaster

    RealXboxMaster TS Rookie Posts: 139

    Apple should reconsider repacking their iMac's with better packaging cause services like Fedx,UPS don't give to craps about handling your package.
  7. jazboy

    jazboy TS Rookie Posts: 112

    Good at least they are replacing free of charge. But people who are eagerly waiting for their MAC before Thanksgiving and getting broken MAC, will be disappointed as they have to wait more.
  8. Truth hurts.

    Supposed Apple quality is a farce.
  9. JMMD

    JMMD TechSpot Chancellor Posts: 854

    Pretty poor design or packaging if the screens are coming like that. Maybe someone inside apple is just really angry.
  10. TomSEA

    TomSEA TechSpot Chancellor Posts: 2,713   +855

    Countdown before IBM uses this in an "anti-Apple" commercial in 5, 4, 3, 2......
  11. Didou

    Didou Bowtie extraordinair! Posts: 4,274

    I haven't seen IBM ads in years & especially not ones targeting Apple. You might have them confused with Microsoft.
  12. DarKSeeD

    DarKSeeD TS Booster Posts: 95

    Blame on distribution! I mean, there has to be a point of origin, they didn't go out broken, I guess.
  13. levar

    levar TS Rookie Posts: 229

    I think it was due to poor handling, thats just imo but awesome that they will be replaced free of charge :)
  14. fref

    fref TS Enthusiast Posts: 153

    At least they are recognizing the problem. Imagine having to prove that your brand new iMac arrived with a broken screen after the Purolator guy has already left your place.
  15. Fada

    Fada TS Rookie Posts: 34

    i am not a fan boy in any way, bugt i used to work for apple up until 1 month ago making these things and there is no way in hell they would leave the factory looking like that, not a chance. its down to shipping, plain and simple.
  16. lfg18

    lfg18 TS Rookie Posts: 86

    Ja, i have always believed that Apple products are overpriced, for what you pay for them you should expect to get a top notch product not a broken screen, jaja probably microsoft has something to do with it...
  17. vangrat

    vangrat TS Rookie Posts: 223

    I am going to have to say this looks to me like it is a shipping/handeling problem not an apple packaging problem. It is good of apple to replace these items for free, but I imagine someone somewhere is getting an *** chewing for shipping these through a craptastic courier.
  18. PUTALE

    PUTALE TS Rookie Posts: 126

    apple's quality control is sure going downhill recently. Man, I guess since they are dropping their prices by adopting cheaper intel hardwares, they are also drroping their quality controls:)
  19. Kibaruk

    Kibaruk TechSpot Paladin Posts: 3,285   +900

    Leaving asside shipping or handling, the containers normally used are all stacked up in such a way that even if it goes to it's side everything will be just as how it was supossed to be, in the worse case meaning some DOA because of the shakes and probable hits.

    The screens broken? I guess if a container was dropped from a certain altitude from a crane or even side to side from a truck, more than someone would have seen it. This must probably be just a matter of poor packaging.
  20. Putting glass over the LCD was a stupid design. It makes it hard to see because of glare, adds unnecessary weight and of course, this. They break, very easily.
  21. JudaZ

    JudaZ TS Enthusiast Posts: 284

    No actually its down to packaging ... and its not the first time either.
  22. mopar man

    mopar man TechSpot Ambassador Posts: 1,379

    I'm saddened to see that Apple's having a problem like this, but am glad they are making sure they are in the right by fixing it.

    and all I can say is... I'm rather disappointed with the fanboys...
  23. jerry53

    jerry53 TS Rookie Posts: 25

    im 100% sure that these damages were caused during transit ive seen people handling stuff in courier centers and it brought tears to my eyes
  24. Heretic

    Heretic TS Rookie Posts: 37

    One would think that Mac with super expensive computers would be able to package their products a little better. All it takes is a little styrofoam guys...How much is that stuff again? A few pennies per kilogram? I forget...
  25. WakeMO

    WakeMO TS Rookie Posts: 18

    I dont see why you should be worried. If Apple wouldnt replace them then it would be a different story
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