cannot install/uninstall software
- Thread starter nick yang
- Start date
howard_hopkinso
Posts: 21,238 +17
Hello and welcome to Techspot.
You`re running an outdated version of HJT.
Very Important: Before deciding whether you should clean or reformat your system, go and read this thread HERE and decide what it is you want to do.
If after reading the above, you wish to clean your system, do the following.
Go and read the Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.
Post fresh HJT, AVG Antispyware and Combofix logs as attachments into this thread, only after doing the above.
Also, let me know the results of the AVG Antirootkit scan.
Regards Howard :wave: :wave:
This thread is for the use of nick yang only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
You`re running an outdated version of HJT.
Very Important: Before deciding whether you should clean or reformat your system, go and read this thread HERE and decide what it is you want to do.
If after reading the above, you wish to clean your system, do the following.
Go and read the Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.
Post fresh HJT, AVG Antispyware and Combofix logs as attachments into this thread, only after doing the above.
Also, let me know the results of the AVG Antirootkit scan.
Regards Howard :wave: :wave:
This thread is for the use of nick yang only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
howard_hopkinso
Posts: 21,238 +17
You haven`t attached an AVG Antispyware log, please do so in your next reply.
Go to add remove programmes in your control panel and uninstall anything to do with(if there).
NewDotNet
Close control panel.
If Newdotnet isn`t listed, download and run this: www.new.net/support/uninstall6_38.exe
You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.
Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.
In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.
Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).
O2 - BHO: URLLink - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - C:\Program Files\NewDotNet\newdotnet7_48.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL,ClientStartup -s
Click on the fix checked button.
Close HJT.
Locate and delete the following bold files and/or directories(if there).
C:\PROGRA~1\NEWDOT~1<Delete the entire folder.
C:\WINDOWS\tmp.0002
C:\WINDOWS\Thomson.0002
C:\WINDOWS\tmp.0001
C:\WINDOWS\Thomson.0001
C:\WINDOWS\Thomson.0000
C:\WINDOWS\tmp.0000
Reboot into normal mode and rehide your protected OS files.
Post fresh HJT, Combofix and AVG Antispyware logs.
Regards Howard
This thread is for the use of nick yang only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
Go to add remove programmes in your control panel and uninstall anything to do with(if there).
NewDotNet
Close control panel.
If Newdotnet isn`t listed, download and run this: www.new.net/support/uninstall6_38.exe
You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.
Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.
In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.
Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).
O2 - BHO: URLLink - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - C:\Program Files\NewDotNet\newdotnet7_48.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL,ClientStartup -s
Click on the fix checked button.
Close HJT.
Locate and delete the following bold files and/or directories(if there).
C:\PROGRA~1\NEWDOT~1<Delete the entire folder.
C:\WINDOWS\tmp.0002
C:\WINDOWS\Thomson.0002
C:\WINDOWS\tmp.0001
C:\WINDOWS\Thomson.0001
C:\WINDOWS\Thomson.0000
C:\WINDOWS\tmp.0000
Reboot into normal mode and rehide your protected OS files.
Post fresh HJT, Combofix and AVG Antispyware logs.
Regards Howard
This thread is for the use of nick yang only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
howard_hopkinso
Posts: 21,238 +17
Your log files are clean.
Turn off system restore.(XP/ME only) See how HERE.
Now, turn system restore back on. This will have deleted all your old restore points and any nasties that are in them. It will also have created a new, clean restore point.
If you have any further virus/spyware problems, please post in this thread.
Regards Howard
This thread is for the use of nick yang only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
Turn off system restore.(XP/ME only) See how HERE.
Now, turn system restore back on. This will have deleted all your old restore points and any nasties that are in them. It will also have created a new, clean restore point.
If you have any further virus/spyware problems, please post in this thread.
Regards Howard
This thread is for the use of nick yang only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
