Computer Crash (debuglog.txt)

By Shinitenshi ยท 4 replies
Jul 13, 2009
  1. Hello im having a little issue with my computer. It keep restarting at the login of windows xp proffecional. Here is the log file:

    Loading User Symbols
    Loading unloaded module list
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    This means a trap occurred in kernel mode, and it's a trap of a kind
    that the kernel isn't allowed to have/catch (bound trap) or that
    is always instant death (double fault).  The first number in the
    bugcheck params is the number of the trap (8 = double fault, etc)
    Consult an Intel x86 family manual to learn more about what these
    traps are. Here is a *portion* of those codes:
    If kv shows a taskGate
            use .tss on the part before the colon, then kv.
    Else if kv shows a trapframe
            use .trap on that value
            .trap on the appropriate frame will show where the trap was taken
            (on x86, this will be the ebp that goes with the procedure KiTrap)
    kb will then show the corrected stack.
    Arg1: 00000008, EXCEPTION_DOUBLE_FAULT
    Arg2: f7abed70
    Arg3: 00000000
    Arg4: 00000000
    Debugging Details:
    *** WARNING: Unable to verify timestamp for SYMEVENT.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SYMEVENT.SYS
    *** WARNING: Unable to verify timestamp for SPBBCDrv.sys
    *** ERROR: Module load completed but symbols could not be loaded for SPBBCDrv.sys
    BUGCHECK_STR:  0x7f_8
    PROCESS_NAME:  winlogon.exe
    LAST_CONTROL_TRANSFER:  from f76c1b96 to f769b33a
    ee356030 f76c1b96 ee35647c 867d2100 e149cc60 Ntfs!_SEH_prolog+0x1a
    ee356068 f76c1aed ee35647c 867d2100 e149cc60 Ntfs!NtfsReadFileRecord+0x7a
    ee3560a0 f76c29e2 ee35647c e149cc58 e149cc60 Ntfs!NtfsLookupInFileRecord+0x37
    ee3560e0 f76c455e ee35647c e149cd20 e7ab2170 Ntfs!FindFirstIndexEntry+0x32
    ee356208 f76c46f4 ee35647c e7a4f4c8 e149cd20 Ntfs!NtfsRestartIndexEnumeration+0x6c
    ee35642c f76c32e8 ee35647c 854c4318 867d2100 Ntfs!NtfsQueryDirectory+0x54a
    ee356460 f76c3253 ee35647c e149cd20 8677bb00 Ntfs!NtfsCommonDirectoryControl+0xbc
    ee3565d8 804e13d9 867d2020 854c4318 854c4318 Ntfs!NtfsFsdDirectoryControl+0xad
    ee3565e8 f775509e ee35668c 867dd8e8 854c4514 nt!IopfCallDriver+0x31
    ee356614 804e13d9 8677bb00 854c4318 8672a9f0 fltmgr!FltpDispatch+0x152
    ee356624 f773f459 ee356654 804e13d9 8672ddd0 nt!IopfCallDriver+0x31
    ee35662c 804e13d9 8672ddd0 854c4318 804e9460 sr!SrPassThrough+0x31
    ee35663c eeef9652 854c4514 854c4538 ee35668c nt!IopfCallDriver+0x31
    WARNING: Stack unwind information not available. Following frames may be wrong.
    ee356654 eef00d80 8672ddd0 865f8980 ee35668c SYMEVENT+0x7652
    ee356670 eeef97b9 ee35668c 804e9460 eeef9880 SYMEVENT+0xed80
    ee3566b0 804e13d9 863dbae8 854c4318 854c4318 SYMEVENT+0x77b9
    ee3566c0 f775509e 854c4318 867dd8e8 855d3a00 nt!IopfCallDriver+0x31
    ee3566ec 804e13d9 865f8980 854c4318 80701410 fltmgr!FltpDispatch+0x152
    ee3566fc 8057087c ee356768 ee35680c 80581e61 nt!IopfCallDriver+0x31
    ee356710 80581ebe 865f8980 854c4318 855d3a00 nt!IopSynchronousServiceTail+0x70
    ee356734 804dd99f 8000096c 00000000 00000000 nt!NtQueryDirectoryFile+0x5d
    ee356734 804e3de7 8000096c 00000000 00000000 nt!KiFastCallEntry+0xfc
    ee3567d8 eeafbf4b 8000096c 00000000 00000000 nt!ZwQueryDirectoryFile+0x11
    ee356824 eeafc451 ee356848 ee356858 ee356850 SPBBCDrv+0x2f4b
    ee356870 eeb0a4cb e1608e94 e7a58810 00000000 SPBBCDrv+0x3451
    ee35688c eeb094e6 e3bcf70c eeb17300 eeb174fd SPBBCDrv+0x114cb
    ee3568b0 eeb17941 ee3569e0 00000005 0000000b SPBBCDrv+0x104e6
    ee3568e0 eeb17626 ee3569d4 e15a43c0 00000000 SPBBCDrv+0x1e941
    ee35691c eeb084a7 00000002 ee3569d4 e3bcf5a8 SPBBCDrv+0x1e626
    ee35697c eeb0987c ee356aac 00356a80 00000002 SPBBCDrv+0xf4a7
    ee3569fc 804dc605 00000005 ee356a30 e1ada7cc SPBBCDrv+0x1087c
    ee356a0c 00000000 865de0f0 eeb02200 00000000 nt!ExReleaseResourceLite+0x8d
    eeef9652 ??              ???
    FOLLOWUP_NAME:  MachineOwner
    BUCKET_ID:  0x7f_8_SYMEVENT+7652
    The debug file is to big so i posted the txt as attachment. Any information will be helpful Thank you!
  2. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    Hi there,

    Your bug code is Bug Check 0x7F: UNEXPECTED_KERNEL_MODE_TRAP and since the first parameter is 00000008. This does narrow it down somewhat and points more towards hardware as being the issue.

    1. Have you installed any new hardware recently?

    2. Can you get into safemode at all?

    3. This error is common with memory failure, I would suggest running memtest on your system ram. Here is a tutorial. Make sure you run it at least 7 passes, most people leave this test running overnight
  3. Shinitenshi

    Shinitenshi TS Rookie Topic Starter

    Yes, i did a Network adapter. I installed the drivers but i cant seem to find the uninstall. Even under Add and Remove Program... I try go under safemode see what i can do.

    ============ Edit ==============
    Ok i removed drivers i had installed before the issue started and... nothing! Still reboots on the login. Driver removed was Network adapter (linksys) The funny thing is that if i click on the "login" as soon as it apears the pc doesn't reboot. Here are the steps i took to delete the driver:

    1.Press [Windows]+[Break] to bring up the System Properties dialog box.
    2.Select the Advanced tab and click the Environment Variables button.
    3.Click the New button below the System Variables panel.
    4.In the New System Variable dialog box, type devmgr_show_nonpresent_devices in the Variable Name text box and 1 in the Variable Value text box.
    5.Click OK to return to the System Properties dialog box and then click OK again.
    6.Select the Hardware tab and click the Device Manager button.
    7.In Device Manager, go to View | Show Hidden Devices.
    8.Expand the various branches in the device tree and look for the washed out icons, which indicate unused device drivers.
    9.To remove an unused device driver, right-click the icon and select Uninstall.

    Credit: Tech Republic cant post url since my post arent greater than 5
  4. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    Have you tried actually removing the hardware itself? Sometimes it actually requires physically removing the troublesome hardware.

    Also, can you get into safemode?
  5. Shinitenshi

    Shinitenshi TS Rookie Topic Starter

    Yes i can get into safemode
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