please help...
I just got a new Dell E310 with WinXP. Lightening struck during a thunderstorm and power went out and flipped a few breakers. Motherboard and power supply were fried and have both been replaced. Now...the computer will not recognized that there is a printer connected to the computer. I followed the troubling shooting directions in the printers manual, and it recommended to uninstall and then reinstall printer software, so I did---only this time, I can't reinstall the software because the computer doesn't recognize that the printer is connected to the computer via the USB port or any USB port. I have gone through 3 USB cables...none are recognized....printer can manually fax and copy paper without being connected, and it works fine. Printer service tech says printer is working properly and that it is the USB drive. I have no idea how to fix this problem! Someone please help!!
Mgan9311
I just got a new Dell E310 with WinXP. Lightening struck during a thunderstorm and power went out and flipped a few breakers. Motherboard and power supply were fried and have both been replaced. Now...the computer will not recognized that there is a printer connected to the computer. I followed the troubling shooting directions in the printers manual, and it recommended to uninstall and then reinstall printer software, so I did---only this time, I can't reinstall the software because the computer doesn't recognize that the printer is connected to the computer via the USB port or any USB port. I have gone through 3 USB cables...none are recognized....printer can manually fax and copy paper without being connected, and it works fine. Printer service tech says printer is working properly and that it is the USB drive. I have no idea how to fix this problem! Someone please help!!
Mgan9311