Computer has crashed (urgent)

By kirst ยท 5 replies
Apr 1, 2010
  1. Hello

    When the Windows Xp tries to load the blue screen appears stating the follwoing

    "Stop: C000021 a {Fatal system error} The session manager initialization system process lterminated unexpectadly with the status of 0 X c0000022 (0 X 00000000 X 0 X 00000000) the system has to be shut down"

    When we try to repair it, it asks for a password for the c/: however I do not know the password.

    How can I recover the password so I can repair it

  2. Archean

    Archean TechSpot Paladin Posts: 5,690   +96

    If you don't have any data which you need or want to preserve, then simple re-installation is a much better option.
  3. kirst

    kirst TS Rookie Topic Starter


    I have a major assighment I want to preserve however I removed the password but the repair didn't work.
  4. mailpup

    mailpup TS Special Forces Posts: 7,189   +470

    Try starting Windows in safe mode so you can copy and save your data.
  5. kirst

    kirst TS Rookie Topic Starter

    Thanks, however I tried safe mode and and still came up with the blue screen
  6. mailpup

    mailpup TS Special Forces Posts: 7,189   +470

    You can try placing your hard drive in an external USB enclosure and use another PC to recover data, if possible. Once the data is recovered you can try to reinstall Windows on the original hard drive in the original PC.
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