Computer infected with malware, can't follow 8 steps

By Glandith
Aug 10, 2009
  1. Hi,

    My computer has been infected with malware for a couple days now. It seems to be getting worse after every reboot, so I don't know how much time I have left before I can't access Windows or my files anymore. I scoured the net for solutions and stumbled onto this site. Followed the 8-step guide, or tried to rather, to the letter. If anyone can help me out, it'd be greatly appreciated cause I'm clueless as to what to do now and this is my last resort (I really don't like bothering others with my problems). Thanks in advance for any help you can give.

    My system (from what I remember, can't access info):
    Intel P4, 2.0 gHz, 512mb RAM
    Windows XP Pro (2002 Version), SP3 installed
    Sharing internet access with another computer through a router

    Initial problem: I was surfing the web a couple nights ago when some malware was downloaded to my computer without my permission, something called AVCare? Firefox windows would open randomly sending me to random pay sites. Google searches would send me to random sites as well. Scrollbars on browser windows would extend way right and down for no apparent reason. Spybot wouldn't load when double-clicked, Ad-aware or AVG Free didn't find anything. I deleted AVCare from the add/remove programs in the control pannel, but my system was still screwed up.

    Followed Step 1: Ran Trend Micro HouseCall, found a few things, trojans among others, removed them. Deleted AVG, downloaded and installed Avira Free, found near 200 items, quarantined them. Can't attach log, or include it in this post (too long). Here's what was found:

    TR/FraudPack.qax.30 Trojan
    HTML/Infected.WebPage.Gen HTML script virus
    HTML/IFrame.13197 HTML script virus
    HEUR/HTML.Malware suspicious code
    EXP/ASF.GetCodec.Gen exploit
    TR/Click.VBiframe.XI Trojan
    TR/Crypt.PEPM.Gen Trojan
    TR/Dldr.FraudLoad.fbs.2 Trojan
    HTML/Malicious.PDF.Gen HTML script virus
    TR/FraudPack.qav Trojan
    TR/Dropper.Gen Trojan
    TR/Crypt.ASPM.Gen Trojan

    And the summary:

    Can get more info on request.

    Followed Step 2: Downloaded and ran CCleaner twice with all boxes ticked except that 1. After a reboot, this is where Windows started getting really weird. System tray had no icons except volume icon, desktop background was gone (even though default "Bliss" was selected), size of title and scroll bars in windows smaller than usual, etc.

    Followed Steps 3 and 4: No problem.

    Step 5: Downloaded Malwarebytes' app, couldn't install it. Followed the guide on this forum to get around it (can't link it, need 5 posts) and was able to install in safe mode, but couldn't run it after. Still can't run it in normal mode. I double-click the icon and nothing happens.

    I can't go any further because Firefox or IE won't load anymore when their icons are double-clicked. Maybe I can get them to work in safe mode. Colors in Windows are off now as well. Did a reboot at one point and the logon screen asked me for a password (never had one). Entered admin password and got this message: "The system cannot find message text for message number 0x%1 in the message file for %2." Did another reboot and luckily got into Windows. Running another scan with Avira now. A few more trojans showing up.

    If I can do anything to remedy this, please let me know. Thanks again.


    UPDATE: Downloaded SAS and HJT on an older computer and transferred it using my USB drive. When I try to run SAS, I get an error message with an option to report. Double-clicking on HJT doesn't do anything.

    UPDATE: I was able to run Malwarebytes' app by renaming the executable file to bob.exe. When I click 'remove selected', the following comes up:
    Followed by:
    Followed by:
    Anyway, here's the log from the results page:
  2. Glandith

    Glandith TS Rookie Topic Starter

    Managed to get SAS installed by renaming the setup file and running the 'Alternate Start' executable. Here's the log:
    Then decided to run Malwarebytes' app again for the hell of it. It generated a log this time.
  3. ComputerGuy55

    ComputerGuy55 TS Maniac Posts: 380   +8

    Hi Glandith, I suggestion to try and make Malwarebytes to run is try editing the name of the EXE at which it runs from(in the root folder you installed too, default "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe") Rename the mbam.exe to anything, just name it TEST or something.

    As there was probably a registry key added somewhere that stops certain programs (like malwarebytes) from running. I had this problem awhile back and you can either dig for the registry or change the .exe Only bonus to deleting the registry key instead of just renaming the EXE, is that it will stop future programs from not running if malwarebytes can not fix this issue.

    Hope this helps, and any other programs that will not run, just rename the file... Just renaming the shortcut on the desktop will not do anything as it runs off the root file, renaming your downloaded file works as it is the only file it is running from. Keep me posted.
  4. strategic

    strategic TechSpot Paladin Posts: 1,020

    "AVCare" is a spyware which typically should have been removed by Super AntiSyware. I guess this is why 3 anti-spware programs are recommended to run on a PC. Try running another spware program available from the downloads section, .
    MalwareBytes could also remove it, the only problem is that your logs show "no action taken" on every line. You should try running the MalwareBytes scan again (before downloading another program) and select to automatically fix issues. ;)
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