Computer problems

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I'm not quite sure where to post this forum thread but, my aunt gave my mom a lap top about 6 or 7 months ago when she got a new one. the computer runs really slow and takes about 20-30 minutes sometimes to boot up and load all the programs. i have disabled her start up programs multiple times, done a disk defrag, run mcafee, done a system clean, and it still runs slow. i have pretty much tried everything that i do on my desktop to her lap top and nothing seems to work.

now when she starts up her laptop it disableds the wireless so i have to go in through run>services.msc> then start up the wireless configuration zero. it seems to work while the computer is running, but once you restart you have to re-do everything over again. can someone help me please, this is becoming a huge headache. i would re-install the software but we don't have the disks. much appreication to whoever can solve the problem :)
 
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