Solved Conduit Search/Toolbar + + PUP.Optional.ChipDe found


TS Rookie
Done. Had to uninstall and reinstall Firefox. Google search shows up when I'm looking for something. Should I run another scan to be safe?

I am so grateful for your help and patience....


TS Rookie
Done. Had to uninstall and reinstall Firefox. Google search shows up when I'm looking for something. Should I run another scan to be safe?

I am so grateful for your help and patience....


Malware Annihilator
Good news :)
No need for extra scans. Since only one browser was affected, most likely it was some addon or bad setting.


Your computer is clean[/URL]]

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
[COLOR=#ff0000][B]This is a very crucial step so make sure you don't skip it.[/B][/COLOR]
Download [IMG] by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:
  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings
Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox -
other browsers: (click on "Scan without installing plugin" and then on "Scan now")

5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

6. Run Temporary File Cleaner (TFC) and AdwCleaner weekly (you need to redownload these tools since they were removed by DelFix).

7. (optional) If you want to keep all your programs up to date, download and install FileHippo App Manager.
The Update Checker will scan your computer for installed software, check the versions and then send this information to to see if there are any newer releases.

8. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

9. Read:
How did I get infected?, With steps so it does not happen again!:
Simple and easy ways to keep your computer safe and secure on the Internet:
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings:

10. Please, let me know, how your computer is doing.


TS Rookie
Hi, my computer is extreeeemely slow at the moment, it suddenly went from everything being fine to not loading pages in my browser. This happens in firefox (which I am writing from right now) and I can't even open any pages in microsoft edge. I'm running malwarebytes right now, but I have no idea if it actually updated... don't know what's going on....


Malware Annihilator
If both browsers have same issue maybe some internet issue?
Try to restart your computer and if it doesn't help just wait and see.
Calling your internet provider usually doesn't help as they'll often won't admit they're having issues.


TS Rookie
I'll wait til malwarebytes is finished and then I'll restart the computer. I have another computer running seperately and the connection is tiptop. that's why I suspect there's something fishy going on here... So sorry about panicking... (I've been trying so hard to work on my website logged in to wordpress on a server and I recently had to delete the website, because it was utterly infected and had zero idea how to desinfect it (so to speak). and hte backup I had was also infected, hence useless and I don't dare logging back on, because I don't know if one thing infects the other....I'm slightly nutty....)still so grateful you're there with advice!!!

firefox keeps saying connection timed out.


-Log Details-
Scan Date: 6/6/19
Scan Time: 6:45 PM
Log File: 8d899a2e-887a-11e9-8705-30e17137e2f5.json

-Software Information-
Components Version: 1.0.586
Update Package Version: 1.0.10898
License: Free

-System Information-
OS: Windows 10 (Build 17134.765)
CPU: x64
File System: NTFS
User: LAPTOP-B6HRM8GV\Churchill

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 353117
Threats Detected: 0
Threats Quarantined: 0
Time Elapsed: 1 hr, 28 min, 10 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)



TS Rookie
Ok, just restarted....same problem. don't understand. not even the bbc will let me see their site. I disabled ublock origin, that can't be it anymore. Can't load Ebay or Pinterest on firefox or chrome or edge on both computers.... they can't all be down now, right?

was the firefox profile infected? when I reinstalled firefox it immediately realoded all my bookmarks...did I do it right?

should I restart my router?


Malware Annihilator
Reloading bookmarks shouldn't have any ill effect. I rather suspected one of your addons causing yandex issue.
You can try resetting router.
Your computer is clean so taht's not the issue.


TS Rookie
Ok, that calms me down. I only have colorzilla, popup blocker ultimate and ublock origin as addons. I disabled the latter and started firefox again. now things seem to be working again.
it's time to get some rest. tomorrow I'll embark on logging back on to my website. Keep fingers crossed. Thank you so much for your help! I hope things are still good tomorrow. I will keep you informed in the next few days should anything come up.