Defective Windows XP?

By cfitzarl
Jan 8, 2008
  1. Hello everyone :wave: !

    "A friend" of mine is having a problem with his computer. He set up a new rig and has everything installed. The problem is Windows XP wont install and theres some missing files off of the CD. Some which include, srv.sys and shell31.dll. He called Microsoft and they said it was a defective version. Is This Correct? If so he will RMA back to Tiger Direct?
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Can be:

    PowerSupply (yes even this)
    Extreme case Motherboard

    But what it is likely to be is Ram

    Someone (yourself ?) with hardware experience (referring to owners manual)
    Needs to remove the internal Ram, clean out all dust, reseat Ram, try again.

    Cleaning the CD is the first choice
    Followed by faulty Ram.

    Do you mean it's not the authentic Disc ?
    If so, some copied discs may not read correctly in older CD/DVD drives
    Also copied discs may in fact be corrupted
    ie some files may in fact be missing !

    Is it a copied disc ?
    Do you have the Xp product key attached to the case ?
    Is it a legal version of Windows ?
    We require these answers to help you further
    Also we are not Microsoft, or affiliated with them whatsoever.
    And therefore cannot make judgement on a defective version officially.
  3. cfitzarl

    cfitzarl TechSpot Chancellor Topic Starter Posts: 1,975   +9

    Yes, this is a purchased Windows XP CD from Tiger Direct ;) .
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    What do they mean by this ?
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