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Driver Power State failure

By sugarjoe · 4 replies
Jun 6, 2010
  1. On my Windows 7 dell maschine I am recently experiencing the a.m. failure. Last hardware change was the installation of a USB 3.0 card and an external hard disk. I will attach the minidump file. Could anybody help, please?

    Attached Files:

  2. webscaper

    webscaper TS Rookie Posts: 51

    According to what I am reading on the internet Microsoft did not include support for USB 3.0 in the initial release of Windows 7 because of delays. They intend to support it through a patch at a later date.

    You do have the GDR release of Windows 7 which was released on 02/26/2010 but the driver at fault is USBSTOR.SYS which is the version that was released with the rtm.

    Are you aware of this?

    What is the card that you installed? Does it have drivers to override the microsoft usb driver?

    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck 9F, {3, fffffa8005f13520, fffff800055a3518, fffffa8003d2cbd0}
    Probably caused by : USBSTOR.SYS
    0: kd> lmvm USBSTOR
    start             end                 module name
    fffff880`04099000 fffff880`040b4000   USBSTOR    (pdb symbols)          c:\websymbols\usbstor.pdb\76B90E7457C34D8EBCF8D442C2D9A8901\usbstor.pdb
        Loaded symbol image file: USBSTOR.SYS
        Mapped memory image file: c:\websymbols\USBSTOR.SYS\4A5BCC0A1b000\USBSTOR.SYS
        Image path: \SystemRoot\system32\DRIVERS\USBSTOR.SYS
        Image name: USBSTOR.SYS
        Timestamp:        Mon Jul 13 20:06:34 2009 (4A5BCC0A)
        CheckSum:         00025D7A
        ImageSize:        0001B000
        File version:     6.1.7600.16385
        Product version:  6.1.7600.16385
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        2.0 Dll
        File date:        00000000.00000000
        Translations:     0409.04b0
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoft® Windows® Operating System
        InternalName:     usbstor.sys
        OriginalFilename: usbstor.sys
        ProductVersion:   6.1.7600.16385
        FileVersion:      6.1.7600.16385 (win7_rtm.090713-1255)
        FileDescription:  USB Mass Storage Class Driver
        LegalCopyright:   © Microsoft Corporation. All rights reserved.
  3. sugarjoe

    sugarjoe TS Rookie Topic Starter

    Thank you for your quick answer.

    I am not aware of usbstor.sys being from another version or any impacts this might have.

    My PCI USB 3.0 card is from buffalo and came with drivers for the NEC USB 3.0 Host Controller which is nusb3xhc.sys.

    Does that mean anything to you?
  4. webscaper

    webscaper TS Rookie Posts: 51

    Does the bsod occur only when something is plugged in or on a random basis? Do you Know if you get the bsod with the card removed? Was the connection working at any point.

    Try disabling the onboard usb host controllers in device manager to rule out any resource or power usage conflicts. Then reboot the computer.
  5. sugarjoe

    sugarjoe TS Rookie Topic Starter

    I feel it happens on a random basis since the external hard disk is always plugged in.

    I did like you advised and tried a few other things let's hope that it has helped. Thanks again.
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