Hope this is the right place. We've been working on installing AT&T's Easy-To-Install DSL service on a Windows XP SP2 Dell for 8 hours now. We've called tech support twice, who ended up telling us to call Dell.
We were using Roadrunner in TX with no problems from the same machine. (Broadband) When we follow the instructions and hook up the modem, we get no light for Ethernet, green for everything else. In Device Mgr we have verified the drivers for the NIC's, reinstalled, etc and it says all is well, but no light on the modem and no Internet. We can't locate the modem, although it is plugged in and working with blinking lights and all. (Motorola 2210-02) We've tried typing in the address of the modem to access it and get "Page Not Found" error.
I told them to check the card first thing in the morning and re-set it just in case, but would device MGR show it was working if it was unseated?
Don't know what else to try and not surprisingly, AT&T DSL Tech Support doesn't either.
Thanks for any help.
Tim
We were using Roadrunner in TX with no problems from the same machine. (Broadband) When we follow the instructions and hook up the modem, we get no light for Ethernet, green for everything else. In Device Mgr we have verified the drivers for the NIC's, reinstalled, etc and it says all is well, but no light on the modem and no Internet. We can't locate the modem, although it is plugged in and working with blinking lights and all. (Motorola 2210-02) We've tried typing in the address of the modem to access it and get "Page Not Found" error.
I told them to check the card first thing in the morning and re-set it just in case, but would device MGR show it was working if it was unseated?
Don't know what else to try and not surprisingly, AT&T DSL Tech Support doesn't either.
Thanks for any help.
Tim