Explorer keeps shutting down

[paulski]

Hi all,

Need some help if possible! Everytime I launch Windows Explorer to try and access files, I keep getting a "has encoutered a problem and needs to close message".

This keeps happening, and surprise, surprise Windows won't help me fix it despite sending error reports. Has anyone else had this, or know where I should start looking?

Thanks

 

[kimsland]

Does it mention which file or program has caused the issue?

You can also check Event Viewer for any issues (warnings) as well:

Click Start

, type eventvwr.exe in the search box, and then double-click Event Viewer under Programs.

 

[paulski]

Hi,

It appears to be divx -

"Faulting application explorer.exe, version 6.0.2900.5512, faulting module divxdec.ax, version 7.0.0.31, fault address 0x00069ba9".

I've re-installed Divx, but still keep getting the error. It only happens when I try and access my external drive, all my others seem ok....

 

[thinktech]

Which verison Of IE is it?

Vlc play does the job of divx. Try uninstalling divx and it that sorts your issue, download vlc player

 

[kimsland]

Before uninstalling DirectX, just unregister the faulting decoder:

Start > Run > regsvr32 /u c:\windows\system32\DivXDec.ax
Restart and test (note you may need to re-install Dx at this point

If it didn't work, re-register the file:
Start > Run > regsvr32 c:\windows\system32\divxdec.ax

 

[jasonbernal]

what version it is?

 

[paulski]

Hi All,

Thanks for the help, but seem to have managed to get it working again. Un-installed Divx, then re-installed, and installed a new divx Code pack, which seems to have sorted it (for now)!

Thanks again