Explorer keeps shutting down

By paulski ยท 6 replies
Nov 27, 2009
  1. Hi all,

    Need some help if possible! Everytime I launch Windows Explorer to try and access files, I keep getting a "has encoutered a problem and needs to close message".

    This keeps happening, and surprise, surprise Windows won't help me fix it despite sending error reports. Has anyone else had this, or know where I should start looking?

  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Does it mention which file or program has caused the issue?

    You can also check Event Viewer for any issues (warnings) as well:

    Click Start [​IMG] , type eventvwr.exe in the search box, and then double-click Event Viewer under Programs.
  3. paulski

    paulski TS Rookie Topic Starter Posts: 21


    It appears to be divx -

    "Faulting application explorer.exe, version 6.0.2900.5512, faulting module divxdec.ax, version, fault address 0x00069ba9".

    I've re-installed Divx, but still keep getting the error. It only happens when I try and access my external drive, all my others seem ok....
  4. thinktech

    thinktech TS Rookie

    Which verison Of IE is it?

    Vlc play does the job of divx. Try uninstalling divx and it that sorts your issue, download vlc player
  5. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Before uninstalling DirectX, just unregister the faulting decoder:

    Start > Run > regsvr32 /u c:\windows\system32\DivXDec.ax
    Restart and test (note you may need to re-install Dx at this point

    If it didn't work, re-register the file:
    Start > Run > regsvr32 c:\windows\system32\divxdec.ax
  6. jasonbernal

    jasonbernal TS Rookie Posts: 24

    what version it is?
  7. paulski

    paulski TS Rookie Topic Starter Posts: 21

    Hi All,

    Thanks for the help, but seem to have managed to get it working again. Un-installed Divx, then re-installed, and installed a new divx Code pack, which seems to have sorted it (for now)!

    Thanks again
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