Hello All! I've been searching for an answer to my problem for almost 2 days to no avail, I really hope you can help me...
A few days ago, my WD 1TB stopped working. Ironically, I was trying to back up my back up onto another external when it stopped and gave me an error message, which I can't remember. Now, when I plug it in to my laptop, it doesn't work.
Here is what I mean:
-No sounds are made on my laptop, indicating that something has been connected to the laptop.
-It doesn't show up in Disk Management
-It doesn't show up in Device Manager either
This is what I have tried, but has not worked:
-Using a different USB power cable
-Connecting it to another laptop/PC (it won't read on them either)
-Cleaning out my "hidden devices" in Device Manager
*I cleaned out everything I could under volumes and USB controllers. Rebooted twice and reinstalled everything. It still didn't work.
-Connected it to different USB ports on my laptop
Other information:
-When I connect the HD, the light will come on and will sound like it is working, but there are some definite "clicks" that I don't remember happening before this problem.
-I'm pretty sure that it used to show up in Device Manager under WD Drive Mgmt. devices, but it definitely does not anymore. There isn't even a "shadow" or hidden version of it.
-Win 7 - clean
-Hd is about 2 months old
-Laptop is about 8 months old
Normally, I would take this in to get it fixed, but I am stationed overseas so taking it to a Best Buy or something isn't really an option. Anything anyone can offer (especially if it includes retrieving my info on it) would be greatly appreciated! Thanks!
A few days ago, my WD 1TB stopped working. Ironically, I was trying to back up my back up onto another external when it stopped and gave me an error message, which I can't remember. Now, when I plug it in to my laptop, it doesn't work.
Here is what I mean:
-No sounds are made on my laptop, indicating that something has been connected to the laptop.
-It doesn't show up in Disk Management
-It doesn't show up in Device Manager either
This is what I have tried, but has not worked:
-Using a different USB power cable
-Connecting it to another laptop/PC (it won't read on them either)
-Cleaning out my "hidden devices" in Device Manager
*I cleaned out everything I could under volumes and USB controllers. Rebooted twice and reinstalled everything. It still didn't work.
-Connected it to different USB ports on my laptop
Other information:
-When I connect the HD, the light will come on and will sound like it is working, but there are some definite "clicks" that I don't remember happening before this problem.
-I'm pretty sure that it used to show up in Device Manager under WD Drive Mgmt. devices, but it definitely does not anymore. There isn't even a "shadow" or hidden version of it.
-Win 7 - clean
-Hd is about 2 months old
-Laptop is about 8 months old
Normally, I would take this in to get it fixed, but I am stationed overseas so taking it to a Best Buy or something isn't really an option. Anything anyone can offer (especially if it includes retrieving my info on it) would be greatly appreciated! Thanks!