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FedEx responds to employee monitor-tossing viral video

By Shawn Knight ยท 48 replies
Dec 22, 2011
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  1. You cannot fire someone when they are in the union.
     
  2. mailpup

    mailpup TS Special Forces Posts: 7,390   +618

    Not necessarily true. Ever try to fire a government employee who is also represented by a union? Not easy but I've had to do it a few times. It can be done if you do your due diligence and document everything properly. Usually the cases were so airtight the employee opted to resign in lieu of termination.
     
  3. Prosercunus

    Prosercunus TS Maniac Posts: 269   +109

    He should not be employed in any form by FedEx.

    Thanks to ridiculous Unions that have businesses by the throat this man still has his job... same reason why postal workers and teachers sit in back rooms and play solitaire for 8 hours a day on the tax payers dime.
     
  4. AnonymousSurfer

    AnonymousSurfer TS Guru Posts: 456   +40

    If I saw him do that I woulda raped his *** and made he pay for a new one. Pathetic, people these days.
     
  5. Good explanation, Gwailo. That is actually how it should work in most companies. If I have not been written up for a behavior prior, that I would not expect to be fired on the spot for a behavior - unless it's egregious. Look on Youtube and you can find videos of UPS doing horrendous things when delivering packages as well.

    One thing to keep in mind is that FedEx has some sort of wacko delivery incentive system...the more packages you deliver, the more you are "rewarded". This is why FedEx delivery people drive like a bat out of hell. I heard of one instance where one FedEx driver was driving so fast and was so rushed that he ran over (and killed) a small child right in front of the mother. Take a look when a FedEx truck is driving through your neighborhood. I think you'll note that they're driving faster than what the streets can safely tolerate.
     
  6. gobbybobby

    gobbybobby TS Guru Posts: 555   +9

    youtube is full of vids of delivery drives throwing potentially breakable goods around, least places like Amazon will send broken **** again;
     
  7. To Guest whom called this a "mistake"

    You obviously don't know the difference between a deliberate act and a mistake. If he tripped and dropped the package that is a mistake/accident and certainly forgivable. Clearly this was not the case. This employee had no regard for the customer or FED-X. He did not even look back after he tossed the package, as if this was just business as usual.
     
  8. TitoBXNY

    TitoBXNY TS Addict Posts: 238   +54

    You can be fired if your are union. I was a NABET employee and believe me, people were fired for stupid decisions and poor work ethic.
     
  9. ya all can see it is fedex ground... means they will throw on the ground your package...
    i just wondering if i ship with air, then they migth throw from an airplane from the sky ...
     
  10. Same here. I've been fortunate to never have had a FedEx package damaged. But have had several UPS packages damaged. I even had a stereo receiver delivered by UPS that had had a fork lift prong driven through the receiver! (Crutchfield provided their usual awesome customer service in replacing it quickly.) Even the UPS boxes that are not damaged are always a bit banged up and very dirty. FedEx delivered boxes are almost always pristine in condition.
     
  11. This is a true story. Last Saturday, I got a package thrown on my stoop. It was delivered to the wrong house. I live at 11 xxxher, and down the same private sub-division is 11 vineyard. Where it was supposed to go. These guys are brutal.
     
  12. gobbybobby

    gobbybobby TS Guru Posts: 555   +9

    4 <NAME Farm> Park Cottage
    4 <NAME Farm> Court Cottage

    15 min drive between the 2 being the other side of the village


    Completely different postcodes as well.

    yet we get there mail AND packages even from different delivery company's. Royal Mail, Home Delivery network, you name it they get it wrong


    When they do get it right, they don;t bother walking through the garden, they either SIGN FOR IT THEMSELVES and leave it at the bottom of the garden, rain or shine or simple place a failed delivery notice in the post box on the gate meaning we have to go to the depo, sometimes 50 MILES away in the case with Home delivery because they Cannot be bothered to walk to the front door.




    Delivery drivers are thick as ****.
     
  13. cliffordcooley

    cliffordcooley TS Guardian Fighter Posts: 11,290   +4,947

    I'm willing to bet everyone of you would have a different attitude toward delivery drivers if you had to walk in their shoes. I would be willing to bet this guy was pissed from having to work a 10/12 hour day just to finish his deliveries.

    If you are going to throw stones at an employee for a bad job, first find out if the job was worth a good employee filling the position. Here we are talking about a customer/company relationship but I wonder what the company/employee relationship is during the holidays. Lets all get into the Christmas Spirit and make life so miserable for all delivery drivers.

    Have you ever walked into a store and the thought of being monitored by camera globes (even if they could be empty) kept you honest.

    Mounting cameras to all truck and monitoring how drivers handle their packages would solve allot of these issues. One person could monitor probably 8 dozen drivers if they only monitored while the trucks were parked. The mere thought of being monitored would change how some of the packages are handled. As for the drive by deliveries, there are ways to catch whether a truck actually stopped when passing an address.
     
  14. The embarrassment and discipline as a result of this employee actions is enough punishment; a far more productive outcome than firing the guy.

    I've never had a Fedex packaged damage, whereas UPS has left many packages at my doorstep damaged.
     
  15. To be honest, this video is not surprising. I work as a mechanic on Fedex planes, and I have watched the loaders unload the planes into the cargo bins, and many have been less gentle than this. I don't plan on ever shipping any fragile items on Fedex, or UPS or DHL for that matter, ever.
     
  16. The guy sure uses his hands alot in the apology video LOL
     
  17. What does an Employee at FedEx have to do to get fired. Kill some one?
     
  18. I've had so much trouble with Fedex and their lazy, lying drivers over the years. Several times they have either left a slip downstairs saying I wasn't home (when in fact I was, monitoring the delivery on my app), or claiming the item had been delivered when, in fact, it hadn't (I was also home at these times). Each time, I immediately called Fedex who told me the driver attempted to deliver the package, and each time I told the representative that the driver was either lazy or lying because I was home and would like the item delivered, TODAY). In most cases the driver came back, but in a few, I had to wait another day or two. I've NEVER had trouble with UPS; their drivers are always friendly and courteous (unlike the Fedex drivers), and I ALWAYS request UPS over Fedex when given the option (I've advised many others to do the same).

    When I mentioned my Fedex experiences to the UPS driver, he smiled and said he'd heard many stories like that from customers. Yeah, you can say he had a vested interest in agreeing with me, but I've had so many bad experiences with Fedex that I'm sure others have as well.
     
  19. He is an independent contractor,not an employee of Fed Ex. He cant be fired.The guy owns the truck and the route then pays Fed Ex to use their logo.
     
  20. -1- Stepping up - eh? No it would not be easy for them to shove this under the rug, Not on You-Tube!

    -2-But my local driver said it's their official policy to leave packages outside if you are not home anyway. Which means it can be stolen before you ever get back. But buying from such as Amazon, I don't have a choice to tell them NO FedEx!
     
  21. Big difference from accidently being late to work or having your drawer come out short compared to what this guy did.

    He ON PURPOSE threw a fragile monitor/TV over a fence....and do you really think that was the first time he did something like this? He seemed to not think twice about just tossing it over the fence. Didnt pause or look around but just tossed it and left.

    For all you people saying he shouldnt have been fired and deserved second chance think about this......YOU and me are paying for him to do these kind of things a couple times over....paying for delivery charges and replacement charges...companies are padding the cost of purchasing every item just incase of scenarios like this.
     
  22. There is no union for FedEx Express drivers/package handlers and there is a ton of literature stating not to throw or drop packages. People are extremely opinionated and vocal when its at another persons expense. Maybe he had a reason not to go in the fence (Most likely not, but the video doesn't show much). At least he took the extra 4 seconds to drop it onto the grass and not the concrete. I'm not loyal to any shipping company because it can happen to any of them. I have had great delivery guys from both FedEx and UPS (Sorry DHL). And I have also had bad ones. This employee could have been a temp or just a lazy employee, every company has them. Word of advice, package your things correctly. Your box is one of many millions that moves through a system of belts and metal slides, not to mention moved from trucks and planes to carts and containers. As special as you would like to feel, there is a couple million other customers that would like to feel that way too. Have I dropped boxes before, sure. I have also taken my time to secure and properly load packages. And just to give background, Im an IT Guy so yes I know how fragile equipment can be, and I worked for FedEx for over 5 years.
     
  23. There are 30 million Americans out of work right now.

    The job of a delivery driver is pretty simple: You don't need a college degree, You don't really need much training. Just about everyone with a clean driving record and can lift 70#s qualifies.

    You drive the truck, don't get in an accident, remove the package from the truck and get it to the customer.

    Oh, I forgot to mention: Get it to the customer without damaging it.

    It seems in todays world you have spell it all out. Expecting any degree of common sense is unreasonable in a world of 100+ page employee manuals and union representation for every job.

    I just have to ask one question (just a show of hands) How many of you unemployeed people think you could have done this job better?
     
  24. First rule of delivery club is you dont talk about delivery club
     

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