Inactive Followed The 8-Step Removal Guide - Help Please

[Bobbye]

What may have happened is that before I changed anything i set a system restore point, and then when my internet connections failed I restored to this earlier point. This may have caused the inconsistencies, and if so I apologize for the confusion.

Have you done a System Restore since I've been helping you? Did you do the restore before or after you ran the scans for these logs?

See if this will get you reconnected:
How To Release and/or Renew IP Addresses on Windows XP

• Click Start> Run> type in cmd
• Type ipconfig /release if the computer is holding a current IP address
• Then type ipconfig /renew to obtain a new IP address (whether or not the computer is holding a current address).

To bring a computer back onto the network after moving it to a different location, or experiencing an unexpected outage, first release, then renew the IP address. Computers on DHCP networks often (but not always) re-establish network connectivity automatically.

 

[Anno]

Hey Bobbye.

I did the original scans BEFORE the system restore, but some of them may have been after. I realise this may have caused the inconsistencies but I just wanted to resolve the connection problem, which the restore didn't do. It went offline after the initial changed were made. If it means startinf from scratch so that you have an accurate report then my bad.

I have tried the release/renew but this has no effect. It says it has already been released and still shows ip address as 0's.

Help......

A.

 

[Bobbye]

Can you contact your ISP and get the information you need for the settings?

 

[Anno]

Internet issue resolved.

 

[Bobbye]

That's good news! Are there any other problems related to the malware remaining?