Garmin shuts down online services and production after ransomware attack


Posts: 6,658   +59
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What just happened? Wearables giant Garmin has been hit with a ransomware attack that forced it to close call centers, websites, and some other online services. The company’s data-syncing Garmin Connect service remains down, meaning users have been unable to share their exercise activities or create new running or cycling routes.

The attack has affected vast swathes of the company, which hasn’t officially revealed it to be ransomware. The firm’s employees have described it as such on social media, attributing it to the new strain that appeared earlier this year, called WastedLocker, reports ZDNet.

Garmin said the outage has also impacted its call centers, leaving them unable to receive calls, emails, or online chats. It even affected Garmin’s aviation database services, flyGarmin, which supports aviation navigational equipment, and some production lines in Asia.

Pilots told ZDNet they were unable to download the latest version of Garmin’s aviation database to their Garmin airplane navigation systems, which the FAA says is a legal requirement for flying. The Garmin Pilot app, used to schedule and plan flights, was also down.

Taiwanese tech news site iThome published an internal memo sent from Garmin’s IT staff to its Taiwan factories announcing two days of maintenance for Friday and Saturday, the result of a “virus.”

Garmin hasn’t said if any customer data was compromised. It’s not usually an element of ransomware attacks, but recent incidents, such as the one on Travelex, have seen customer information stolen alongside file encryption.

The website is up, but trying to sign into the Garmin Connect site shows a banner apologizing for the outage.

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Uncle Al

Posts: 8,001   +6,775
I retrofitted my Beach craft with Garmin Nav-Aids years ago .... I feel sorry for the owner now because he was also a businessman that used the plane almost daily! And one heck of a lot of commercial aircraft also use them ...... wow, wow, wow ....


Posts: 51   +52
And here I was thinking about picking up a Garmin Venu but was waiting to see if the Galaxy Watch 3 would be any good. Glad I waited. Hopefully they had backups.


Posts: 432   +229
I've owned Garmin products for over 20 years, and I'm very happy with their quality. I hope they recover soon, and not have to pay the ransom to do it. BTW, a shout out for their golf and boating watches - top class!
Hopefully more and more firms implement traps for the bad guys. And get them responsible for their actions. Hope more and more companies, governments and individuals harden their network security and improve their data redundancy to insure a quick recovery :)
Otherwise this cyber war makes me sick :/


Posts: 10   +0
The success of the Internet, and any Company that uses it, or is successful in any way, must double their Back-ups and Security, as these 'attacks' ....just like the 'Mafia' of the 'Olde Days', are going to grow and grow.

They must be expected, costed in, and protected against.
I hate to say it, but all 'Totally Predictable'.
Also need to train employees, a lot of times the malware gets unwittingly launched by an employee. Unpatched server + unupdated antivirus + unwitting employee(s) = big trouble for company